purp com lesson 1 and 2 Flashcards
“commonness”
Communis
“to share”
communicare
People who are engaged in communication should have
something common for successful
communication:
Language, Knowledge, Interest, Experience, Culture
a process using common words, sounds, signs, or behaviors to express, impart or exchange information from one person to another
COMMUNICATION
a two-way process, where shifting process of roles occurs
COMMUNICATION
enables us to share interrelated thoughts and interests through verbal or non- verbal symbols
COMMUNICATION
TYPES OF COMMUNICATION
(2)
- Verbal Communication
- Non-Verbal Communication
- Written
- oral
- Verbal Communication
- facial expression
- body language
- sign language
- gesture
- Non-Verbal Communication
NON-VERBAL COMMUNICATION SKILLS (5)
- Nodding while listening to the speaker
- Avoid showing nervousness
- Match your expressions
- Be mindful with you facial expressions e.g. shifting eyes - may indicate you are lying or uncertain
- Avoid hand movements such as pointing/ chopping
PROCESS OF COMMUNICATION
(5)
- Idea Formation
- Encoding Message
- Channel Selection
- Decoding Message
- Feedback
ELEMENTS OF COMMUNICATION
(7)
- Context
- Sender
- Message
- Channel
- Receiver
- Feedback
- Noise
situation, setting (time & place), or environment
* may be formal, casual, informal, intimate
Context
speaker/ writer, source, encoder who sends the message
Sender
- key element that is transmitted in communication
- comprises the sender’s thoughts,
ideas, knowledge, attitudes, skills,
feelings, experiences, opinions,
values, beliefs, aspirations
Message
- medium/ pathway through which the message travels
Channel
- Receiver
- decoder, listener, reader who receives and interprets the message
- Feedback
- return process of communication
- may be verbal or non-verbal
- non-response can also be interpreted as feedback
- Noise
- “interference”
- refers to anything that hinders the transmission or reception of the message
KINDS OF NOISE
(4)
- Physical noise - external noise
- Semantic noise —language barrier
- Physiological noise → physical impairment
- Psychological noise - internal thoughts
external noise
- Physical noise -
language barrier
- Semantic noise —
physical impairment
- Physiological noise →
internal thoughts
- Psychological noise -
FUNCTIONS OF COMMUNICATION
(5)
- Regulation/ Control
- Social Interaction
- Motivation
- Information
- Emotional Expression
*meeting one’s own needs and desires
*giving orders
* make requests/ suggestions
* asking for help
*warning someone
* influencing/ discouraging someone
- Regulation/ Control
- the need to interact with others
- this is where we learn social behaviors and good communication
*introducing oneself to others; vice versa
- Social Interaction
- “motive” → needs, wants, desires or drives within the individual
- process of stimulating
people to actions to accomplish the desired goals
e.g.
showing someone’s strength,
praising, recognizing someone’s
effort
- Motivation
- imparts facts or knowledge about anything that a person needs to know
- to adapt and adjust oneself to the environment
Information
- serves as an avenue of expressions of emotions and attachments of social needs
- how one conveys emotional experience through verbal and non-verbal behavior
- Emotional Expression
EFFECTIVE COMMUNICATION
* requires the speaker to convey a message in such a way that it is _______ and _______ as it was ______
received, understood, intended
EFFECTIVE COMMUNICATION
*requires the receiver to listen in such a way that he/ she gets the ________________ and makes the speaker realize that he/she was understood
full meaning of the message
EFFECTIVE COMMUNICATION
*an understanding of the emotion and the intention of the speaker
effective communication
EFFECTIVE COMMUNICATION
* The speaker should: (3)
a. Be clear with your intention
b. Consider your target audience
c. Be concise, direct to the point
EFFECTIVE COMMUNICATION
*Additionally, the speaker’s message should be: (7C’s)
a. Clear
b. Concise → short
c. Concrete → specific
d. Correct —factual
e. Coherent → message ideas should be connected with each other
f. Complete -detailed g.
Courteous → courtesy, politeness
EFFECTIVE COMMUNICATION
As a listener:
- Do not interrupt
- Show interest
- Pay attention to nonverbal signals
FACTORS AFFECTING COMMUNICATION (9)
CRAP2E BVS
- Experiences
- Beliefs
- Culture
- Relationship
- Socio-economic status
- Age
- Principles
- Values
- Political Stance
TECHNIQUES IN COMMUNICATION
- Use appropriate words
* avoid using jargons - Be mindful of the tone of your voice
* modulate your voice speaking
slower shows
confidence
speaking too fast conveys urgencY
