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Prelims second sem > purp com lesson 1 and 2 > Flashcards

purp com lesson 1 and 2 Flashcards

1
Q

“commonness”

A

Communis

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2
Q

“to share”

A

communicare

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3
Q

People who are engaged in communication should have
something common for successful
communication:

A

Language, Knowledge, Interest, Experience, Culture

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4
Q

a process using common words, sounds, signs, or behaviors to express, impart or exchange information from one person to another

A

COMMUNICATION

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5
Q

a two-way process, where shifting process of roles occurs

A

COMMUNICATION

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6
Q

enables us to share interrelated thoughts and interests through verbal or non- verbal symbols

A

COMMUNICATION

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7
Q

TYPES OF COMMUNICATION
(2)

A
  1. Verbal Communication
  2. Non-Verbal Communication
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8
Q
  • Written
  • oral
A
  1. Verbal Communication
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9
Q
  • facial expression
  • body language
  • sign language
  • gesture
A
  1. Non-Verbal Communication
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10
Q

NON-VERBAL COMMUNICATION SKILLS (5)

A
  1. Nodding while listening to the speaker
  2. Avoid showing nervousness
  3. Match your expressions
  4. Be mindful with you facial expressions e.g. shifting eyes - may indicate you are lying or uncertain
  5. Avoid hand movements such as pointing/ chopping
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11
Q

PROCESS OF COMMUNICATION
(5)

A
  1. Idea Formation
  2. Encoding Message
  3. Channel Selection
  4. Decoding Message
  5. Feedback
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12
Q

ELEMENTS OF COMMUNICATION
(7)

A
  1. Context
  2. Sender
  3. Message
  4. Channel
  5. Receiver
  6. Feedback
  7. Noise
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13
Q

situation, setting (time & place), or environment
* may be formal, casual, informal, intimate

A

Context

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14
Q

speaker/ writer, source, encoder who sends the message

A

Sender

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15
Q
  • key element that is transmitted in communication
  • comprises the sender’s thoughts,
    ideas, knowledge, attitudes, skills,
    feelings, experiences, opinions,
    values, beliefs, aspirations
A

Message

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16
Q
  • medium/ pathway through which the message travels
A

Channel

17
Q
  1. Receiver
A
  • decoder, listener, reader who receives and interprets the message
18
Q
  1. Feedback
A
  • return process of communication
  • may be verbal or non-verbal
  • non-response can also be interpreted as feedback
19
Q
  1. Noise
A
  • “interference”
  • refers to anything that hinders the transmission or reception of the message
20
Q

KINDS OF NOISE
(4)

A
  1. Physical noise - external noise
  2. Semantic noise —language barrier
  3. Physiological noise → physical impairment
  4. Psychological noise - internal thoughts
21
Q

external noise

A
  1. Physical noise -
22
Q

language barrier

A
  1. Semantic noise —
23
Q

physical impairment

A
  1. Physiological noise →
24
Q

internal thoughts

A
  1. Psychological noise -
25
Q

FUNCTIONS OF COMMUNICATION
(5)

A
  1. Regulation/ Control
  2. Social Interaction
  3. Motivation
  4. Information
  5. Emotional Expression
26
Q

*meeting one’s own needs and desires
*giving orders
* make requests/ suggestions
* asking for help
*warning someone
* influencing/ discouraging someone

A
  1. Regulation/ Control
27
Q
  • the need to interact with others
  • this is where we learn social behaviors and good communication
    *introducing oneself to others; vice versa
A
  1. Social Interaction
28
Q
  • “motive” → needs, wants, desires or drives within the individual
  • process of stimulating
    people to actions to accomplish the desired goals
    e.g.
    showing someone’s strength,
    praising, recognizing someone’s
    effort
A
  1. Motivation
29
Q
  • imparts facts or knowledge about anything that a person needs to know
  • to adapt and adjust oneself to the environment
A

Information

30
Q
  • serves as an avenue of expressions of emotions and attachments of social needs
  • how one conveys emotional experience through verbal and non-verbal behavior
A
  1. Emotional Expression
31
Q

EFFECTIVE COMMUNICATION
* requires the speaker to convey a message in such a way that it is _______ and _______ as it was ______

A

received, understood, intended

32
Q

EFFECTIVE COMMUNICATION

*requires the receiver to listen in such a way that he/ she gets the ________________ and makes the speaker realize that he/she was understood

A

full meaning of the message

33
Q

EFFECTIVE COMMUNICATION
*an understanding of the emotion and the intention of the speaker

A

effective communication

34
Q

EFFECTIVE COMMUNICATION
* The speaker should: (3)

A

a. Be clear with your intention
b. Consider your target audience
c. Be concise, direct to the point

35
Q

EFFECTIVE COMMUNICATION
*Additionally, the speaker’s message should be: (7C’s)

A

a. Clear
b. Concise → short
c. Concrete → specific
d. Correct —factual
e. Coherent → message ideas should be connected with each other
f. Complete -detailed g.
Courteous → courtesy, politeness

36
Q

EFFECTIVE COMMUNICATION
As a listener:

A
  • Do not interrupt
  • Show interest
  • Pay attention to nonverbal signals
37
Q

FACTORS AFFECTING COMMUNICATION (9)

A

CRAP2E BVS

  1. Experiences
  2. Beliefs
  3. Culture
  4. Relationship
  5. Socio-economic status
  6. Age
  7. Principles
  8. Values
  9. Political Stance
38
Q

TECHNIQUES IN COMMUNICATION

A
  1. Use appropriate words
    * avoid using jargons
  2. Be mindful of the tone of your voice
    * modulate your voice speaking
    slower shows
    confidence
    speaking too fast conveys urgencY

Prelims second sem (14 decks)

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