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BSA1B > Pur com > Flashcards

Pur com Flashcards

1
Q

-refers to the exchange of information between two or more people.

A

COMMUNICATION PROCESS

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2
Q
  • if the flow of information is blocked, the _____ fails.
A

communication

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3
Q

one person, a person’s mind

A

INTRAPERSONAL

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4
Q

two or more participants

A

INTERPERSONAL

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5
Q

uses electronic media

A

EXTENDED

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6
Q

more person

A

GROUP

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7
Q

TYPES OF COMMUNICATION

A

INTRAPERSONAL
INTERPERSONAL
EXTENDED
GROUP

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8
Q

______ describes the components of communication

A

Nordquist (2018)

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9
Q

a person who encodes and sends a message.

A

sender, source

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10
Q

a person who decodes and receives a message.

A

RECEIVER – the recipient

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11
Q

– the information sent and received.

A

MESSAGE – content

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12
Q

the route or how the message is transmitted.

A

MEDIUM – channel –

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13
Q

the information that is fed back to the sender.

A

FEEDBACK – response –

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14
Q

anything that distorts or interferes with the message.

A
  1. NOISE – barrier –
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15
Q

the settings or situation where communication is taking place

A

CONTEXT

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16
Q

PRINCIPLES OF COMMUNICATION

A
  1. Communication is an interaction situation wherein the participants are affected by each one’s behavior
  2. One does communicate
  3. The message received is not necessarily the message sent
  4. Communication occurs simultaneously at more than one level
17
Q

second level of communication
refers to any verbal or non-verbal cues about the literal content of the message sent

A

META-COMMUNICATION –

18
Q

4 BASIC PRINCIPLES OF INTERPERSONAL

A
  1. Interpersonal communication is inescapable
  2. Interpersonal communication is irreversible
  3. Interpersonal communication is complicated.
  4. Interpersonal communication is contextual
19
Q

which is who you are and what you bring to the interaction. Your needs, desires, values

A

Psychological context

20
Q

which concerns your reactions to the other person

A

Relational context

21
Q

which deals with the psycho-social where you are communicating.

A

Situational context

22
Q

which deals with the physical where you are communicating.

A

Environmental context

23
Q

which includes all the learned behaviors and rules that affect the interaction.

A

Cultural context

24
Q

______ gives us some communication maxims similar to Murphy’s law

A

Osmo Wiio

25
Q

It is impossible not to communicate

A

Interpersonal communication is inescapable

26
Q

You cannot take back something that you have said.

A

Interpersonal communication is irreversible

27
Q

No form of communication is simple

A
  1. Interpersonal communication is complicated.
28
Q

ETHICS OF COMMUNICATION

A
  1. Seek to elicit the best in communications and interactions with other group members.
  2. Listen when others speak.
  3. Speak non-judgmentally.
  4. Speak from your own experience and perspective, expressing your own thoughts, needs, and feelings.
  5. Seek to understand others (rather than to be right or more ethical than thou).
  6. Avoid speaking for others, for example by characterizing what others have said without checking your understanding, or by universalizing your opinions, beliefs, values, and conclusions, assuming everyone shares them.
  7. Manage your own personal boundaries. Share only what you are a comfortable sharing
  8. Respect the personal boundaries of others.
  9. Avoid interrupting and side conversations.
  10. Make sure that everyone has time to speak, and that all members have relatively equal air time if they want it.
29
Q

process of spreading products, technology, information, and jobs across national borders and cultures

A

GLOBALIZATION by Kopp 2020

30
Q

Impacts of Globalization on Communication (baxter 2018)

A
  1. the ways in which we connect with others drastically improved.
  2. opened opportunities for people to view diverse perspectives which opened up more understanding.
  3. creates a space for ideas to transcend borders and social strata.
31
Q

Communication Skills Development by David Ingram

A
  • Virtual Interactions.
  • Cultural Awareness In Speech.
  • Cultural Awareness In Body Language.
  • Time Differences.

BSA1B (7 decks)

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