public works call types

Question 1

Animal - Bite

Answer 1

notify animal services if the bite comes from a non- family/victim owned animal. can still build a CAD call for the incident for all bites just notify animal services for that instance. gather:
- animal description
- last known location and/or direction of travel
- location of victim
- does the victim require medical attention
- if a domestic animal, does CP know where it lives

Question 2

Animal - Bite (dept)

Answer 2

Animal Services

Question 3

Animal - Cruelty/Abuse

Answer 3

may require assistance of PD if the suspect is on scene or possibly in the area

Question 4

Animal - Cruelty/Abuse (dept)

Answer 4

Animal Services

Question 5

Animal - In Vehicle

Answer 5

if AS has an officer on duty send them, if not send PD.
gather:
- description of vehicle
- vehicle tag number if available
- location of vehicle if in a large PLOT
- how long has the animal been in the vehicle and does it appear to be in any distress

Question 6

Animal - In Vehicle (dept)

Answer 6

Animal Services

Question 7

Animal - In School/Business

Answer 7

advise the AS officer the animals location in building and description

Question 8

Animal - In School/ Business (dept)

Answer 8

Animal Services

Question 9

Animal - Other

Answer 9

CP is reporting some type of animal emergency that does not fit any of the other standard call types

Question 10

Animal - Other (dept)

Answer 10

Animal Services

Question 11

Animal - Sick/Injured

Answer 11

requires immediate attention, if no AS send PD.
gather:
- description of animal
- current location or direction of travel if on the move
- type of injury or problem

Question 12

Animal - Sick/Injured (dept)

Answer 12

Animal Services

Question 13

Animal - In Traffic

Answer 13

locate animal. send for PD if no AS on duty. once animal is found contact AS

Question 14

Animal - In Traffic (dept)

Answer 14

Animal Services

Question 15

Animal - Vicious/Dangerous

Answer 15

gather:
- description of animal
- last known location
- direction of travel - how is the animal acting aggressively
- if domestic animal, does CP know where the owner lives

Question 16

Animal - Vicious/Dangerous (dept)

Answer 16

Animal Services

Question 17

Assist PD

Answer 17

PD requests assistance from a particular PW department
can be various departments

Question 18

Back in Building

Answer 18

Wastewater is backing up into a residence or commercial structure

Question 19

Back in Building (dept)

Answer 19

Wastewater

Question 20

Electric Lines Arcing

Answer 20

gather:
- exact location of the lines
- location/size of any fires (if applicable)

Question 21

Electric Lines Arcing (dept)

Answer 21

Electric & FD

Question 22

Electric Problem Other

Answer 22

CP reports some type of emergency electric problem that does not fit the other call types

Question 23

Electric Turn Back On

Answer 23

direct them to the correct services

Question 24

Electric Turn Back On (dept)

Answer 24

Utility Field Meter Services

Question 25

Electric Wire/Pole Down

Answer 25

on-call Electric employee will be dispatched immediately. if down in a dangerous location that is a threat a PD officer will be sent to secure the scene

Question 26

Electric Wire/Pole Down (dept)

Answer 26

Electric

Question 27

Limbs on Electric Lines

Answer 27

electric to respond to remove limbs and clear lines, if they have caused a fire FD will also respond

Question 28

Limbs on Electric Lines (dept)

Answer 28

Electric

Question 29

Line Locate

Answer 29

received notif from Okie 811s Vocal Notify system anytime there is a need gather: - Okie 811 ticket number - time frame - location of repair - instructions for area to be located

Question 30

Line Locate (dept)

Answer 30

Electric Line Locator / Waterline

Question 31

Manhole Overflowing

Answer 31

determine the exact location of the manhole and also confirm w/ CP that they are sure it is a wastewater manhole

Question 32

Manhole Overflowing (dept)

Answer 32

Wastewater

Question 33

Partial Power

Answer 33

electrical outage that is only affecting a portion of a building

Question 34

Partial Power (dept)

Answer 34

Electric

Question 35

Power Out

Answer 35

can look up the address in OMS to see if the outage is widespread or isolated and then contact Electric

Question 36

Power Out (dept)

Answer 36

Electric

Question 37

Sign Other

Answer 37

an emergency issue with a City sign including damage to stop signs or stop signs that are down or missing

Question 38

Sign Other (dept)

Answer 38

Traffic Control

Question 39

Traffic Signal Problem

Answer 39

contact a Traffic Control EMP, if signal is located in a high traffic area PF can be sent to direct traffic

Question 40

Traffic Signal Problem (dept)

Answer 40

Traffic Control

Question 41

Wastewater Other

Answer 41

refers to some type of emergency wastewater issue that does not fit any other call types

Question 42

Wastewater Other (dept)

Answer 42

Wastewater

Question 43

Water - Low Pressure/No Water

Answer 43

waterline employee will be sent out, they should notify dispatch if any work is being done that might cause the issue prior to starting

Question 44

Water - Low Pressure/No Water (dept)

Answer 44

Waterline

Question 45

Water Other

Answer 45

waterline emergcy that does not fit the other standard call types

Question 46

Water Other (dept)

Answer 46

Waterline

Question 47

Water Main Leaking

Answer 47

callers report water bubbling up from the street or sidewalk or they mat report a confirmed water main broken

Question 48

Water Main Leaking (dept)

Answer 48

Waterline

Question 49

Water Meter Leaking

Answer 49

water meter is similar to manhole but is smaller and typically located on the sidewalk in from of the residence. callers usually report that the meter is full of water

Question 50

Water Meter Leaking (dept)

Answer 50

Waterline

Question 51

Water Not Clear

Answer 51

caller should be instructed to first turn their water on and let it run for a few minutes to determine if it will celar up on its own. commonly occurs if there has been some type of repair in the area. if the problem persists contact waterline employee

Question 52

Water Not Clear (dept)

Answer 52

Waterline

Question 53

Water Turn Off/On

Answer 53

reports that some type of leak needs their water turned off for repairs. if the leak is inside a structure and is causing flooding to the structure the FD can be dispatched. waterline can also respond to turn services back on after repair has been completed

Question 54

Water Turn Off/On (dept)

Answer 54

Waterline