Ptt1 Managing In a New Age

Question 1

is the onwership of particular intangible or non-physical goods. These good include symbols,designs,artworks, and other creations

Answer 1

Intellectual Property (IP)

Question 2

is the obligation of the producer or supplier (attached to the product) to provide restitution for whatever losses associated with the product’s use.

Answer 2

Product Liability

Question 3

is any physical force unlawfully exercised towards the company property or employees.

Answer 3

Workplace Violence

Question 4

makes sure that goods flow from the point of origin to the ultimate point of destination.

Answer 4

Supply Chain

Question 5

Through this practice, the company becoems prepared for a smooth transition and continuity when there is sudden death,retirement,or termination of key figures even as high as the chief executive officer.

Answer 5

Business Continuity: Succession Planning

Question 6

Theres no easy way to handle calamities except to have contingency plans.

Answer 6

Natural disasters

Question 7

Early warning signs of erring employees can be dected throught background checks.

Answer 7

Dishonest and Unethical Behavior

Question 8

The thrid wave organization Characteristics

Answer 8

Flexibility - able to adjust and reivent itself to cope in a fast changing enviroment

Creativitiy- commited to a vision; with a direction

Innovation - risk-taker; new perspectives in attiudes,values, and behavior

Question 9

is often associated with working at home or away from the office while employees computer is hooked to the central computer of the company

Answer 9

Telecommuting

Question 10

it is the fundamental rethinkin of radical redesign of the business processes to achieve drastic improvements in performance

Answer 10

Reengineering

Question 11

is a term coined by peter vaill.

Answer 11

High performing systems (HPS)

Question 12

HPS characteristics

Answer 12

1. the organization has a clear vission and mission
2. the organization is commited to achieving its goal.
3. teamwork is focused on the task or activity
4. leadership is strong and clear
5. the organization is rich source of innovation and new methods
6. the organization has a clear boundary that sperates it from the enviroment.
7. HPS avoids external control and comes up with its standards
8. the organization is considered as a cohesive unit

Question 13

also called Leadership through quality (lTQ) and continous quality improvement (CQI) its a organizational strategy of improving custoemr satifaction by developing procedures to mange output qaulity.

Answer 13

Total quality management (TQM)

Question 14

Dimensions of Quality

Answer 14

1. Performance - primary operating characteristics of a product
2. Feature - add-ons- or supplement
3. Reliability - no malfunctions or breakage for a specific period of time
4. Conformance - degree of meeting standards
5. Durabilitiy - a product’s life
6. Serviceablitiy - speed and ease of repair
7. Aesthetics - a product’s look
8. Perceived Quality - quality as received by customers

Question 15

Threats of survival

Answer 15

Intellectual property
Product liability
Work place violence
Supply chain
Business continuity: succession planning

Add
Natural disasters
Dishonest and unethical behaviour