PT Experience & Health Literacy

Question 1

What is the PT Experience

Answer 1

PT experience encompasses the range of interactions that patients have with the healthcare system, including their care from health plans and from doctors, nurses, and staff in hospitals, physicians, and other healthcare facilities.
Pt experience- is something that should have happened actually happened

Question 2

What is Health Literacy

Answer 2

The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions

Question 3

What is the factor that influences individual health literacy (Communication skills of patient and health care professionals)

Answer 3

 Knowledge level of patient and healthcare
professionals
 Living in poverty (insurance status)
 Education
 Race/ethnicity
 Age
 Disability

Question 4

Factors that may influence individual’s
health literacy ( Impacts Patient’s ability to:)

Answer 4

 Navigate healthcare system
 Example: filling out forms, locating services
 Communicate with healthcare professionals
 Engage in self-care
 Management of chronic diseases
 Interrupt test results
 Calculate medication dosages

Question 5

Who Is MOST at risk

Answer 5

Older adults
 Ethnic and racial minorities
 Limited education (less than high school
degree or GED)
 Non-native English speakers
 Low socioeconomic status
 People with chronic disease

Question 6

What are the impact of low health literacy and examples

Answer 6

Access
 Safety
 Quality
 Outcomes
Specific examples:
 Medication errors
 Low rates of compliance with tx
 Reduced us of preventative services (increased use of ED
visits)
 Longer hospital stays
 Increased hospital readmissions
 Increased health care costs
 Higher mortality

Question 7

What are the red flags for low health literacy

Answer 7

Frequently missed appointments
 Incomplete registration forms
 Non-compliance with medication
 Unable to name medications, explain purpose or dosing
 Identifies pills by looking at them, not reading the label
 Unable to give coherent, sequential history
 Ask fewer questions
 Lack of follow-through on tests or referral

Question 8

What is the strategies that create a shame-free experience?

Answer 8

Convey an attitude of helpfulness, caring and respect—by all staff
 Ask questions to help patients open up
 Listen
 Encourage patients to ask questions
 Remember non-verbal communication!
 Provide assistance
 Confidentially

Question 9

What is the strategies that improve interpersonal communication

Answer 9

Use analogies and pictures
 Charts; Models; Diagrams
 Limit to most important concepts
 Focus on 1-3 key messages
 Repeat them!
empower patients —-> Ask Me 3:
- what is their main problem?
-what do I need to do?
- why is it important for me to do this?
slow down (take your time)
use plain, nonmedical language

Question 10

What are the strategies that use the teach-back method

Answer 10

Ask patients to demonstrate understanding
 “What will you tell your spouse about your condition?”
 “I want to be sure I explained everything clearly, so can you please explain it back to me so I can be sure I did.”
 “Show me what you would do”
 Chunk and check
 Summarize and check for understanding throughout
 Don’t wait until the end!
 Do NOT ask . . .
 “Do you understand