Psychological safety Flashcards
What is psychological safety?
a climate in which people feel free to express relevant thoughts and feelings constructively and with responsibility
Project Aristotle
what really matters is less about who is on the team but how the team worked together
What does fear in psychological safety impact?
- team problem analysis and decision making
- individual and team development
- productivity, proactivity and learning
- motivation & engagement
- teamwork & collaboration
Image risk at work: four main concerns
- being seen as ignorant
- being seen as incompetent
- being seen as negative
- being seen as conflictive
How can managers promote psychological safety?
accessible
honest
vulnerable
participation
Lack of honesty (unconsciously)
win not lost; the need to always be right
minimise or hide your feelings; to think that logic and reason are the only way to handle problems
desire to please others and avoid conflict; not being candid and beat around the bush
Accessible
ask
listen
show respect
Honesty
share job problems constructively
ask help
involve team in decision making
recognise your mistakes
Vulnerable
recognise your blind spots
set the honesty tone with your team
vulnerability + competence = credibility
Participation
everyone must have a voice
identify the ones that monopolise the conversation
build an environment in which people can discuss their ideas with passion - create positive conflict
Team rules in meetings
- only accept constructive critics
- put your EGO to service of the common good
- watch your voice tone and nonverbal language
- listen first; discuss your ideas afterwards: you must be influenced if you want to influence
- everyone must have the same airtime
- do not allow toxic comments or sarcasm
- you may need to apart some people from the conversation until they are ready
