Coaching with compassion Flashcards
1
Q
Feedback
A
reinforce & modify
2
Q
Empathetic appreciation
4 principles
A
- be generous & authentic
- be objective
- be formal & informal
- positive feedback & corrective feedback are compatible
3
Q
Empathy traps
A
limited and biased
schadenfreuden
burnout
1. feeling of injustice
2. envy and jealousy
3. moral superiority
4
Q
Empathy
A
burden you see on someone you put on yourself
5
Q
Compassion
A
alleviate the person from the burden
6
Q
Compassionate honest feedback
A
- ruinous empathy
- compassionated honesty
- manipulative insincerity
- obnoxious aggression
7
Q
Direct
A
dominant
8
Q
Optimism
A
influence
9
Q
Tone/caring
A
steadiness
10
Q
Data/facts
A
conscientiousness
11
Q
Two goals achieving psychological safety
A
- self-awareness
- accountability
12
Q
5 principles when giving compassionate honest feedback
A
- be direct and compassionate - avoid labels
- concentrate on facts and behaviours that can be observed
- believe in the person and spread your optimism
- listen and try to understand the other person story
- don’t try to control the reaction of the person