property maintenance for managers Flashcards
types of maintenance part 1
exterior, interior, make ready
part II
capital, moisture management, preventative
setting standards
setting high quality standards ensures a properly is well-maintained and improved: adds value
maintenance personnel
maximum results at minimum costs
vendor
a vendor is a 3rd party company that offers products and or services to the maintenance function
contractor
a person or company hired to perform specific services or complete specific jobs not performed by your maintenance team
reasons to hire a contractor
staff unable, save money, need documents
contract components that minimize risk
lien waivers, multiple payee payments, payment and performance bonds, certificates of insurance
inspections impact on budgets
potential liability of safety issues, asset preservation projects, retrofits/enhancements that result in increased revenue or decreased costs, things needed to remain competitive
green properties
properties that adopt green standards based on metrics developed by private-sector organizations
overseeing service requests helps
manage the work load of staff, identify trends, manage budgets
prevenative maintenance
proactive approach to protect and maintain the value of property
green property management
reduce costs while increasing cash flow, profitability and value
what are some of the benefits of ensuring you have a well-maintained property
controls or reduce costs increases maintenance efficiency reduces potential risk and liability attracts and retains skilled maintenance personnel attracks and retains residents
define maintenance
upkeep and repair of property and equipment
what is the end result of settling high quality standards
quality standards add value
how often should you communicate with your maintenance personnel
daily
who is responsible for the curb appeal and upkeep of the property
everyone, CAM ultimately responsible
typically who hires the maintenance staff
the CAM hires the maintenance supervisor, the maintenance supervisor hires the rest of their staff with participation from the CAM
who is is ultimately responsible for the performance of service technicians
the CAM
who should conduct the interview and initiate the hiring process
maintenance supervisor
what can you use during the interview to determine skills a candidate has
checklist
what are some benefits for a CAM to have maintenance knowledge
helps set quality standards, follow up and inspect workmanship, communicate better, control expenses, manage daily work, assign service requests
what are the 4 steps of the service request process
office staff takes request, maintenance completes, CAM reviews, CAM reviews weekly report
why does CAM oversee service requests
assess each staff skills match the work with correct skill set complete performance appraisals plan preventative maintenance identify trends plan budgets
what are the 2 ways you can review weekly service request summaries
by tech and property
what are the benefits of maintaining standard inventory
purchasing materials and managing inventory contributes to the NOI
if you owner plans to upgrade and enhance the property for long term hold, what grade of tolls and supplies should be purchase and why
heavy duty because they have long life span and more durable
why do you need to plan for temperature controlled areas to store supplies and invetory
to prevent ruin or spoilage of paint, caulk, and other supplies sensitive to weather
why are relationships with suppliers beneficial
may be helpful in emergency situations and when special products must be found
save you time because you trust their products and prices
can make a suggestions because they know your products and needs
may deliver purchases
may measure and install products
what are the benefits of having maintenance management software?
lowers maintenance expenses and improves a property’s productivity
when should you hire a contractor
your normal staff cannot do the task
it is more cost effective
you need required documentation
what are the three steps of the bidding process
scope and specifications
bidding
awarding the contract
define scope
work to be performed under a contract or subcontract to complete a project
must contain a detailed job specification
define specifications
descriptions of specific materials, equipment and construction methods to be used on a project
how often should you inspect the property
at least once a month
what are the purpose of property inspections
help manage upcoming budgets preserve assets mitigate risk assess enhancements identify what needs your supervisors attention
why are the units inspected at move out
to determine the maintenance needed and the scope of the make ready process
occupancy level and leasing results depend on
the quantity of rent ready units
the quality of each of those apartment homes
what types of maintenance management and prevention did we discuss
exterior interior make ready capital expenditure moisture management preventative
define make ready maintenance
repairing or replacing items to make a unit “market ready” and meet the expectations of prospective residents
define preventative maintenance
a proactive approach to protect and maintain the value of property assets
what should you include a preventative maintenance file
preventative maintenance schedule
landscaping report
monthly preventative maintenance report
define capital expenditure
large non recurring property expenditures that add to the useful life of a property
what green property building standards were discussed
leadership in energy and environmental design (LEED)
national green building standard (NGBS)
what is a propertys largest controllable cost
utilities
what is the most effective method for improving indoor environmental quality (IEQ)
controlling the sources is of pollutants in building materials and chemicals
what are the three main areas of water conservation
managing drinkable water
water efficient fixtures, appliances, equipment
water efficient landscaping
