Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Risk Management > property maintenance for managers > Flashcards

property maintenance for managers Flashcards

1
Q

types of maintenance part 1

A

exterior, interior, make ready

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

part II

A

capital, moisture management, preventative

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

setting standards

A

setting high quality standards ensures a properly is well-maintained and improved: adds value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

maintenance personnel

A

maximum results at minimum costs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

vendor

A

a vendor is a 3rd party company that offers products and or services to the maintenance function

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

contractor

A

a person or company hired to perform specific services or complete specific jobs not performed by your maintenance team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

reasons to hire a contractor

A

staff unable, save money, need documents

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

contract components that minimize risk

A

lien waivers, multiple payee payments, payment and performance bonds, certificates of insurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

inspections impact on budgets

A

potential liability of safety issues, asset preservation projects, retrofits/enhancements that result in increased revenue or decreased costs, things needed to remain competitive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

green properties

A

properties that adopt green standards based on metrics developed by private-sector organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

overseeing service requests helps

A

manage the work load of staff, identify trends, manage budgets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

prevenative maintenance

A

proactive approach to protect and maintain the value of property

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

green property management

A

reduce costs while increasing cash flow, profitability and value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what are some of the benefits of ensuring you have a well-maintained property

A 
controls or reduce costs
increases maintenance efficiency
reduces potential risk and liability
attracts and retains skilled maintenance personnel
attracks and retains residents
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

define maintenance

A

upkeep and repair of property and equipment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what is the end result of settling high quality standards

A

quality standards add value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

how often should you communicate with your maintenance personnel

A

daily

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

who is responsible for the curb appeal and upkeep of the property

A

everyone, CAM ultimately responsible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

typically who hires the maintenance staff

A

the CAM hires the maintenance supervisor, the maintenance supervisor hires the rest of their staff with participation from the CAM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

who is is ultimately responsible for the performance of service technicians

A

the CAM

21
Q

who should conduct the interview and initiate the hiring process

A

maintenance supervisor

22
Q

what can you use during the interview to determine skills a candidate has

A

checklist

23
Q

what are some benefits for a CAM to have maintenance knowledge

A

helps set quality standards, follow up and inspect workmanship, communicate better, control expenses, manage daily work, assign service requests

24
Q

what are the 4 steps of the service request process

A

office staff takes request, maintenance completes, CAM reviews, CAM reviews weekly report

25
Q

why does CAM oversee service requests

A 
assess each staff skills
match the work with correct skill set
complete performance appraisals
plan preventative maintenance
identify trends
plan budgets
26
Q

what are the 2 ways you can review weekly service request summaries

A

by tech and property

27
Q

what are the benefits of maintaining standard inventory

A

purchasing materials and managing inventory contributes to the NOI

28
Q

if you owner plans to upgrade and enhance the property for long term hold, what grade of tolls and supplies should be purchase and why

A

heavy duty because they have long life span and more durable

29
Q

why do you need to plan for temperature controlled areas to store supplies and invetory

A

to prevent ruin or spoilage of paint, caulk, and other supplies sensitive to weather

30
Q

why are relationships with suppliers beneficial

A

may be helpful in emergency situations and when special products must be found
save you time because you trust their products and prices
can make a suggestions because they know your products and needs
may deliver purchases
may measure and install products

31
Q

what are the benefits of having maintenance management software?

A

lowers maintenance expenses and improves a property’s productivity

32
Q

when should you hire a contractor

A

your normal staff cannot do the task
it is more cost effective
you need required documentation

33
Q

what are the three steps of the bidding process

A

scope and specifications
bidding
awarding the contract

34
Q

define scope

A

work to be performed under a contract or subcontract to complete a project
must contain a detailed job specification

35
Q

define specifications

A

descriptions of specific materials, equipment and construction methods to be used on a project

36
Q

how often should you inspect the property

A

at least once a month

37
Q

what are the purpose of property inspections

A 
help manage upcoming budgets
preserve assets
mitigate risk
assess enhancements
identify what needs your supervisors attention
38
Q

why are the units inspected at move out

A

to determine the maintenance needed and the scope of the make ready process

39
Q

occupancy level and leasing results depend on

A

the quantity of rent ready units

the quality of each of those apartment homes

40
Q

what types of maintenance management and prevention did we discuss

A 
exterior
interior
make ready
capital expenditure
moisture management 
preventative
41
Q

define make ready maintenance

A

repairing or replacing items to make a unit “market ready” and meet the expectations of prospective residents

42
Q

define preventative maintenance

A

a proactive approach to protect and maintain the value of property assets

43
Q

what should you include a preventative maintenance file

A

preventative maintenance schedule
landscaping report
monthly preventative maintenance report

44
Q

define capital expenditure

A

large non recurring property expenditures that add to the useful life of a property

45
Q

what green property building standards were discussed

A

leadership in energy and environmental design (LEED)

national green building standard (NGBS)

46
Q

what is a propertys largest controllable cost

A

utilities

47
Q

what is the most effective method for improving indoor environmental quality (IEQ)

A

controlling the sources is of pollutants in building materials and chemicals

48
Q

what are the three main areas of water conservation

A

managing drinkable water
water efficient fixtures, appliances, equipment
water efficient landscaping

Risk Management (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions