Promotions and Deals - 7%

Question 1

What is an advantage of promotions in Salesforce Industries CPQ?
A. They require altering the products they apply to
B. They can only be applied to items in the Cart
C. They are separate from products, allowing product offers and bundles to remain intact
D. They cannot be managed in the Cart
E. They are only available for a limited time

Answer 1

Correct Answer: C
Explanation: Promotions are separate and distinct from products, meaning that product offers and bundles can remain intact. Any promotions you create can apply to products without altering the products.

Question 2

Which of the following actions can be performed to manage promotions in the Cart?
A. Searching for promotions in the PROMOTIONS list of the Cart
B. Editing the promotion details in the Cart
C. Applying a promotion to an asset only
D. Automatically applying all available promotions
E. Changing the order of applied promotions

Answer 2

Correct Answer: A
Explanation: You can manage promotions in the Cart by searching for promotions in the PROMOTIONS list of the Cart.

Question 3

What can automated functionality in Salesforce Industries CPQ promotions be based on?
A. The total number of products in the Cart
B. Time plan/commitment duration of the promotion
C. The customer’s account status
D. The location of the customer
E. The size of the customer’s organization

Answer 3

Correct Answer: B
Explanation: Automated functionality in Salesforce Industries CPQ promotions can be based on the time plan/commitment duration of the promotion.

Question 4

In Salesforce Industries CPQ, which of the following options is true about promotions?
A. Promotions can only apply to items in the Cart
B. Promotions can apply to assets as well as to items in the Cart
C. Promotions can only be applied manually
D. Promotions must alter the products they apply to
E. Promotions cannot be managed in the Cart

Answer 4

Correct Answer: B
Explanation: In Salesforce Industries CPQ, promotions can apply to assets as well as to items in the Cart.

Question 5

What is the purpose of a promotion in Salesforce Industries CPQ?

A. To modify an existing product’s price permanently
B. To offer discounts for a limited time or to a specific customer group
C. To create new products with unique pricing structures
D. To manage inventory levels of products
E. To create and manage product bundles

Answer 5

Correct answer: B. To offer discounts for a limited time or to a specific customer group.
Explanation: Promotions are used to provide temporary discounts, target specific customer groups, or sell a limited set of products.

Question 6

What information is required to set the duration of a time plan in a promotion?

A. The subscription commitment
B. The subscription start and end dates
C. The pricing adjustments or overrides on child products
D. The promotion description
E. The cardinality of the entire bundle

Answer 6

Correct answer: A. The subscription commitment
Explanation: The subscription commitment, such as 24 months, 36 months, or 48 months, is used to set the duration of the time plan in a promotion.

Question 7

When building a promotion, which of the following questions does Stage 2 address?

A. How long will pricing adjustments or overrides last on child products of the promotion?
B. What quantities (cardinality) are allowed for the entire promotion?
C. When will the subscription start and end?
D. How long the subscription commitment lasts?
E. What is the promotion description?

Answer 7

Correct answer: B. What quantities (cardinality) are allowed for the entire promotion?
Explanation: Stage 2 of promotion building focuses on choosing the bundle or offer to use, determining the cardinality for the entire promotion, and setting the cardinality for each child product.

Question 8

When creating a promotion, which of the following options can be used to alter the price of a child product?

A. Apply a percentage discount
B. Apply an absolute amount discount
C. Completely override the price
D. Set a minimum order quantity
E. Apply a one-time setup fee

Answer 8

Correct answer: A, B, and C (A. Apply a percentage discount, B. Apply an absolute amount discount, C. Completely override the price)
Explanation: When creating a promotion, you can alter the price of a child product by applying a percentage discount, an absolute amount discount, or completely overriding the price.

Question 9

When setting a promotional discount on a product with a recurring charge, which of the following options can be applied to the discount duration?

A. The discount lasts only for the first month of the promotion
B. The discount lasts for the entire length of the promotion
C. The discount ends before the promotion commitment duration ends
D. The discount is applied only to one-time charges
E. The discount lasts until the customer cancels the subscription

Answer 9

Correct answer: B. The discount lasts for the entire length of the promotion
Explanation: When setting a promotional discount on a product with a recurring charge, you can decide if the discount will last for the entire length of the promotion or end before the promotion commitment duration ends.

Question 10

When creating a promotion, which of the following options can be applied to the cardinality of a child product?

A. Change the product’s pricing
B. Override the product’s original cardinality
C. Apply a one-time setup fee
D. Make the product optional in the bundle
E. Change the promotion commitment duration

Answer 10

Correct answer: B. Override the product’s original cardinality
Explanation: When creating a promotion, you can override the original cardinality (minimum, maximum, or default amounts) of any product in the promotion. For example, two products that are normally optional in the bundle can be required in the promotion.

Question 11

What can be used to issue a penalty against an account that has cancelled promotional discounts?

A. A follow-on promotion
B. A pricing rule
C. A context rule
D. A validation rule
E. A manually opt-out setting

Answer 11

Correct answer: C. A context rule
Explanation: You can use a context rule to issue a penalty against an account that has cancelled promotional discounts.

Question 12

Which of the following settings can be used to ensure a follow-on promotion begins as soon as a previous promotion ends?

A. Manually Opt Out
B. Manually Opt In
C. Automated follow-on promotion
D. Discount Duration setting
E. Create a promotion rule

Answer 12

Correct answer: C. Automated follow-on promotion
Explanation: You can create a follow-on promotion that does not appear in the Cart, and set it to begin as soon as a previous promotion ends, providing an automated follow-on promotion functionality.

Question 13

What is the result of a promotion set to “Manually Opt In” if the customer does not contact to request the subscription to continue?

A. The subscription continues without promotional discounts
B. The promotional discounts continue, but the subscription ends
C. Both promotional discounts and the subscription end
D. A penalty is applied to the account
E. The customer is automatically enrolled in a follow-on promotion

Answer 13

Correct answer: C. Both promotional discounts and the subscription end
Explanation: If the promotion is set to “Manually Opt In,” the customer must contact you to request the subscription to continue. If they do not, both the promotional discounts to the promotion and the subscription end.

Question 14

What is the outcome of a “Deep Delete” when deleting a promotion in the Cart?

A. Removes only the promotion and its changes
B. Removes the promotion, its changes, and the products pertaining to the promotion
C. Removes only the products pertaining to the promotion
D. Removes the promotion but keeps its changes
E. Removes the promotion and cancels the subscription

Answer 14

Correct answer: B. Removes the promotion, its changes, and the products pertaining to the promotion
Explanation: A deep delete removes the promotion and its changes along with the products pertaining to the promotion. This is the default setting for DeleteServices.

Question 15

What is the result of a “Shallow Delete” when deleting a promotion in the Cart?

A. Removes only the promotion and its changes
B. Removes the promotion, its changes, and the products pertaining to the promotion
C. Removes only the products pertaining to the promotion
D. Removes the promotion but keeps its changes
E. Removes the promotion and cancels the subscription

Answer 15

Correct answer: A. Removes only the promotion and its changes
Explanation: When you delete the promotion using a shallow delete, it only deletes the promotion and its changes (discounts and cardinality). The products that the promotion applies to remain in the Cart.

Question 16

What is the purpose of the Update Scope field in a promotion?

A. To control the availability of the promotion
B. To set the duration of the promotion
C. To apply the promotion to specific customer groups
D. To control how the promotion is applied to a related bundle in the Cart
E. To determine the promotion’s priority level

Answer 16

Correct answer: D. To control how the promotion is applied to a related bundle in the Cart
Explanation: The Update Scope field of the promotion controls how it is applied to a related bundle currently in the Cart. There are two setting options: Update Item Only and Update Item and Child Items.

Question 17

What is the result of setting the Update Scope field of a promotion to “Update Item Only”?

A. The promotion updates only the parent product, and no promotional changes are made to child products in the Cart.
B. The promotion updates both the parent product and all child products, applying promotional changes to child products in the Cart.
C. The promotion updates only child products, and no promotional changes are made to the parent product in the Cart.
D. The promotion updates the parent product, but child products are deleted from the Cart.
E. The promotion updates only the parent product, and child products are automatically added to the Cart.

Answer 17

Correct answer: A. The promotion updates only the parent product, and no promotional changes are made to child products in the Cart.
Explanation: When the Update Scope field of a promotion is set to “Update Item Only”, it only updates the parent product, and no promotional changes are made to child products currently in the Cart.

Question 18

When applying multiple promotions to a single bundle of products in the Cart, what setting must be enabled to delete each promotion individually?

A. Deep Delete
B. Shallow Delete
C. Update Item Only
D. Update Item and Child Items
E. Bundle Cardinality

Answer 18

Correct answer: B. Shallow Delete
Explanation: When you have applied more than one promotion to a bundle in the Cart, you must have shallow delete enabled. This allows you to delete each promotion individually. If deep delete is enabled, you cannot delete multiple promotions applied to one bundle of products.

Question 19

Which of the following is NOT a type of Contextual Discount supported by Industries CPQ?

A. Order-Based
B. Account-Based
C. Contract-Based
D. Promotion-Based

Answer 19

Correct answer: D. Promotion-Based
Explanation: Industries CPQ supports three types of Contextual Discounts: Order-Based, Account-Based, and Contract-Based. Promotion-Based is not a type of Contextual Discount.

Question 20

Which type of Contextual Discount is most relevant for a loyalty and retention (L&R) program?

A. Order-Based
B. Account-Based
C. Contract-Based
D. Promotion-Based
E. Category-Based

Answer 20

Correct answer: B. Account-Based
Explanation: Account-based discounts are most relevant during a conversation between a CSR and a customer, especially to retain the business of a loyal customer as part of a loyalty and retention (L&R) program.

Question 21

Which type of discount allows for a reduction in price for a sales catalog (collection of products) or all products in the Cart?

A. Order-Based
B. Account-Based
C. Contract-Based
D. Promotion-Based
E. Category-Based

Answer 21

Correct answer: A. Order-Based
Explanation: Order-Based discounts can be applied against a specific product, a collection of products (sales catalogs or categories), or all items in the Cart.

Question 22

Which feature is unique to Discounts and not available for Promotions?

A. Penalty fees
B. Automatically applied to future orders
C. Manually opting in or out
D. Applicable based on conditions for each individual order
E. Applied to a group of products

Answer 22

Correct answer: B. Automatically applied to future orders
Explanation: Discounts can be defined and applied to future orders linked to specific accounts and contacts, while Promotions cannot.

Question 23

What is a primary difference between Discounts and Promotions regarding their application to products or product groups?
A. Discounts can be applied to a product or a group of products, while Promotions can only be applied to products.
B. Discounts can only be applied to a product, while Promotions can be applied to a product or a group of products.
C. Both Discounts and Promotions can be applied to a product or a group of products.
D. Neither Discounts nor Promotions can be applied to a group of products.
E. Discounts and Promotions are applied to products and product groups in the same way.

Answer 23

Correct answer: A. Discounts can be applied to a product or a group of products, while Promotions can only be applied to products.
Explanation: Discounts can be applied to a product or a group of products (sales catalog), such as all phone accessories. Promotions can only be applied to products.

Question 24

Which type of discount is associated with a contract and can become part of a frame agreement?

A. Order-Based
B. Account-Based
C. Contract-Based
D. Promotion-Based
E. Category-Based

Answer 24

Correct answer: C. Contract-Based
Explanation: A contract-based discount does everything an account-based discount does; however, this discount applies a negotiated discount specified in a contract to a product or sales catalog. During contract negotiations, contract-based discounts can become useful and may become part of a frame agreement.

Question 25

Which of the following pricing adjustments is considered transactional because it is not specific to an account or contract?
A. Manually changing prices in the Cart
B. Creating Bundles
C. Applying a Promotion
D. Adding a Contextual Discount
E. Creating a Context Rule

Answer 25

Correct answer: C. Applying a Promotion
Explanation: Promotions are considered transactional because an applied promotion is typically not captured on future orders and is not specific to an account or contract.

Question 26

Which pricing adjustment allows you to change the pricing behavior in the Cart according to your business objective and determine eligibility of price lists and price list entries?
A. Manually changing prices in the Cart
B. Creating Bundles
C. Applying a Promotion
D. Adding a Contextual Discount
E. Creating a Context Rule

Answer 26

Correct answer: E. Creating a Context Rule
Explanation: Context rules can be used to determine if products, promotions, or discounts qualify and display in the Cart, as well as determine eligibility of price lists and price list entries.

Question 27

Which pricing adjustment can be negotiated and applied to current and future orders, support product sales catalogs, and can be created on an ad-hoc basis?
A. Manually changing prices in the Cart
B. Creating Bundles
C. Applying a Promotion
D. Adding a Contextual Discount
E. Creating a Context Rule

Answer 27

Correct answer: D. Adding a Contextual Discount
Explanation: Contextual Discounts can be negotiated and applied to current and future orders, support product sales catalogs, and can be created on an ad-hoc basis using the custom discount feature

Question 28

In which area of Industries CPQ does a product administrator adjust the price of child products in a bundle?
A. Cart
B. Product Console
C. Pricing Console
D. Product Structure facet
E. Product Adjustments facet

Answer 28

Correct answer: D. Product Structure facet
Explanation: Adjusting the price of child products is performed by an Industries CPQ product administrator in the Product Console within the Product Structure facet of the bundle

Question 29

Which pricing adjustment allows a CSR to edit the price by a percentage, an absolute amount, or override the price entirely?
A. Manually changing prices in the Cart
B. Creating Bundles
C. Applying a Promotion
D. Adding a Contextual Discount
E. Creating a Context Rule

Answer 29

Correct answer: A. Manually changing prices in the Cart
Explanation: When manually changing prices in the Cart, a CSR has the ability to edit the price by a percentage, an absolute amount, or override the price entirely.

Question 30

Where are context rules created within Industries CPQ?
A. Cart
B. Product Console
C. Pricing Console
D. Product Structure facet
E. Product Adjustments facet

Answer 30

Correct answer: B. Product Console
Explanation: Context rules are created by Industries CPQ product administrators in the Product Console.