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Industries CPQ Certification > Products- 20 % > Flashcards

Products- 20 % Flashcards

1
Q

What are the eight steps in the sales and delivery cycle?

A
  • Lead
  • Opportunity
  • Quote
  • Contract
  • Order
  • Provisioning
  • Activation
  • Billing
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2
Q

Question: What does the acronym CPQ stand for in the context of the sales cycle?
A. Contract, Price, Quotation
B. Configure, Price, Quote
C. Customer, Product, Quality
D. Configure, Purchase, Quote

A

Answer: B. Configure, Price, Quote

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3
Q

Question: Which of the following tasks is NOT part of the Configure function in a CPQ system?
A. Configure product bundles
B. Use the context of commercial eligibility
C. Perform price calculations
D. Configure products, from simple to complex ones

A

Answer: C. Perform price calculations

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4
Q

Question: What is the main purpose of a CPQ system?
A. To manage employee performance
B. To track customer service inquiries
C. To quickly and accurately configure and price products, generate quotes, and create orders
D. To monitor social media engagement

A

Answer: C. To quickly and accurately configure and price products, generate quotes, and create orders

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5
Q

Question: Which of the following is NOT a common CPQ challenge in the sales cycle?
A. Margin erosion
B. Low customer satisfaction
C. Increased employee motivation
D. Frustrated employees

A

Answer: C. Increased employee motivation

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6
Q

Question: What is a recent trend in CPQ systems that Sophia discovered?
A. Decreased focus on user experience
B. A move toward self-service and omnichannel support
C. Lack of industry-specific solutions
D. Reduction in built-in intelligence

A

Answer: B. A move toward self-service and omnichannel support

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7
Q

Question: What is the primary difference between Salesforce CPQ and Billing and Salesforce Industries CPQ?
a) Industries CPQ is only for communications companies.
b) Salesforce CPQ is for small businesses, while Industries CPQ is for large enterprises.
c) Industries CPQ is optimized for specific industries with industry-specific processes, product models, and structures.
d) There is no significant difference between the two solutions.

A

Answer: c) Industries CPQ is optimized for specific industries with industry-specific processes, product models, and structures.

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8
Q

Question: Which of the following challenges can Industries CPQ help Infiwave solve?
a) Accurate quotes
b) Fast and efficient order capture
c) Reduced order fallout
d) All of the above

A

Answer: d) All of the above

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9
Q

Question: Industries CPQ is built natively and additively on which platform?
a) Microsoft Azure
b) Salesforce Platform
c) Amazon Web Services
d) Google Cloud Platform

A

Answer: b) Salesforce Platform

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10
Q

Question: How does Industries CPQ ensure that sales reps create accurate and complete quotes?
a) It uses context-aware product information and validation at key stages in the quotation process.
b) It requires manual checks by the sales manager.
c) It relies on external systems for validation.
d) It does not offer any validation features.

A

Answer: a) It uses context-aware product information and validation at key stages in the quotation process.

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11
Q

Question: Which of the following is a key strength of Industries CPQ?
a) Innovation
b) Industry-specificity
c) Extensibility
d) All of the above

A

Answer: d) All of the above

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12
Q

Question: What is the purpose of Industries CPQ’s shared catalog?
A) To store customer data
B) To provide a single view for browsing, configuring, and pricing offers
C) To track sales team performance
D) To manage company resources

A

Answer: B

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13
Q

Question: Which of the following are part of the Industries CPQ pricing system components?
A) Recurring charges
B) One-time charges
C) Discounts
D) All of the above

A

Answer: D

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14
Q

Question: What is the role of context rules in Industries CPQ?
A) To manage company resources
B) To filter products, promotions, and price lists in the shared catalog
C) To track sales team performance
D) To provide a single view for browsing, configuring, and pricing offers

A

Answer: B

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15
Q

Flashcard 4:
Question: In Salesforce Industries CPQ, what is an asset?
A) A resource owned by the company
B) A product or service the customer has purchased
C) A rule created by the product administrator
D) A type of pricing component

A

Answer: B

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16
Q

Question: What can be done using Industries CPQ advanced rules?
A) Recommend upsell and cross-sell options
B) Prevent the addition of incompatible items to a quote
C) Reduce configuration options based on customer selections
D) All of the above

A

Answer: D

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17
Q

Question 1: What does Industries CPQ integrate with to automatically generate and manage proposals and contracts based on completed quotes?

A. Shared Catalog
B. Contract Lifecycle Management (CLM)
C. Enterprise Product Catalog (EPC)
D. OmniStudio
E. Industries Order Management

A

Answer: B. Contract Lifecycle Management (CLM)

Explanation: Industries CPQ integrates with Contract Lifecycle Management (CLM) to automatically generate and manage proposals and contracts based on completed quotes. Anytime a sales rep changes a quote, they can regenerate the contract and send it to the customer for review and signature.

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18
Q

Question 2: Which feature of Industries CPQ allows resources to be dynamically added or removed based on the level of data traffic?

A. Industry Data Model
B. Digital Channels
C. Elastic Scaling
D. Shared Catalog
E. Frame Agreements

A

Answer: C. Elastic Scaling

Explanation: Elastic scaling is a feature that allows for resources to be dynamically added or removed based on the level of data traffic. This is used in Industries Digital Commerce for high-volume browsing and configuration of product offers on self-service channels.

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19
Q

Question 3: Which tool supports customization, integration, and automation of Industries CPQ?

A. OmniStudio
B. Digital Commerce
C. Enterprise Product Catalog (EPC)
D. Industries Order Management
E. Shared Catalog

A

Answer: A. OmniStudio

Explanation: OmniStudio tools support customization, integration, and automation of Industries CPQ. For example, you can use OmniStudio tools to create guided selling flows and call scripts, and deploy them to Industries CPQ for your sales agents.

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20
Q

Question 4: What is the purpose of the Shared Catalog in Industries CPQ?

A. To provide a single point of truth for commercial product and service information
B. To manage the full document lifecycle of contracts
C. To enable high-volume browsing and configuration of product offers
D. To integrate with Salesforce Marketing Cloud, Sales Cloud, and Service Cloud
E. To orchestrate and fulfill orders

A

Answer: A. To provide a single point of truth for commercial product and service information

Explanation: The Shared Catalog in Industries CPQ provides a single point of truth for commercial product and service information. It empowers product managers to quickly create, test, launch, and update new product and service offerings from reusable components.

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21
Q

Question 5: Which Industries CPQ business application supports advertising sales teams in acquiring new customers, generating quotes and insertion orders, and configuring orders?

A. Enterprise Sales Management (ESM)
B. Mobile Subscription Management (MSM)
C. Advertising Sales Management
D. Subscriber Lifecycle Management
E. Energy & Utilities Contact Center Console

A

Answer: C. Advertising Sales Management

Explanation: Advertising Sales Management is an Industries CPQ business application that supports advertising sales teams in acquiring new customers, generating quotes and insertion orders, and configuring orders.

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22
Q

Question 1: What type of transformation approach introduces Industries CPQ as the first phase of a longer-term program that eventually phases in the replacement of legacy systems with the appropriate industry cloud?

A. Digital Customer Experience
B. Evolutionary
C. Greenfield
D. Cloud Hosting
E. Customer-focused

A

Answer: B. Evolutionary

Explanation: An evolutionary transformation approach introduces Industries CPQ as the first phase of a longer-term program that eventually phases in the replacement of legacy systems with the appropriate industry cloud. This approach provides short-term business wins with low risk to drive long-term digital transformation success.

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23
Q

Question 2: Which transformation approach is used when a business wants to introduce an entirely new product family and can build all relevant systems starting with a clean slate?

A. Digital Customer Experience
B. Evolutionary
C. Greenfield
D. Cloud Hosting
E. Customer-focused

A

Answer: C. Greenfield

Explanation: A greenfield transformation approach is used when a business wants to introduce an entirely new product family and can build all relevant systems starting with a clean slate. This approach allows for quick implementation, typically in under a year, as the implementation team makes the most of prebuilt integrations.

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24
Q

Question 3: In which transformation approach does Industries CPQ integrate with existing systems in an organization to achieve a specific customer-focused goal?

A. Digital Customer Experience
B. Evolutionary
C. Greenfield
D. Cloud Hosting
E. Business Process Transformation

A

Answer: A. Digital Customer Experience

Explanation: With a digital customer experience transformation, Industries CPQ integrates with the existing systems in an organization. This approach is used when the business has a specific customer-focused goal, such as improving customer self-service across specific product families in a short time.

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25
Q

Question 4: What is a key factor to consider when deciding how to digitally transform a business with Industries CPQ?

A. Employee vacation schedules
B. Business goals
C. Office layout
D. Preferred color schemes
E. Favorite software brands

A

Answer: B. Business goals

Explanation: When deciding how to digitally transform a business with Industries CPQ, a key factor to consider is the business goals. The chosen approach will depend on factors such as business goals, legacy systems, and the potential impact on the organization.

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26
Q

Question 5: Which of the following is not one of the three high-level approaches to digital transformation using Industries CPQ?

A. Digital Customer Experience
B. Evolutionary
C. Greenfield
D. Cloud Hosting

A

Answer: D. Cloud Hosting

Explanation: Cloud Hosting is not one of the three high-level approaches to digital transformation using Industries CPQ. The three approaches are Digital Customer Experience, Evolutionary, and Greenfield.

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27
Q

What is a common challenge faced while managing a product catalog?

A. Rapid time to launch
B. Single data source
C. Inconsistent data
D. Easy quoting
E. Streamlined pricing

A

Answer: C. Inconsistent data
Inconsistent data is a common challenge faced while managing a product catalog, often caused by a lack of data standards and multiple data sources.

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28
Q

Question 2: What does Industries Enterprise Product Catalog (EPC) aim to solve?

A. Limited pricing options
B. Centralizing product and service data
C. Improving Devi’s mood
D. Simplifying quoting
E. All of the above

A

Answer: E. All of the above
EPC is a powerful, flexible tool that centralizes product and service data, simplifies quoting, and improves pricing options, among other benefits.

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29
Q

Question 3: What is the purpose of Enterprise Product Catalog (EPC)?

A. To manage a portfolio of relevant products
B. To centralize product and service data
C. To improve the product lifecycle management
D. To reduce time-to-market and cost-to-market
E. All of the above

A

Answer: E. All of the above
EPC is designed to manage a portfolio of relevant products, centralize product and service data, improve product lifecycle management, and reduce time-to-market and cost-to-market.

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30
Q

Question 4: What is the IDX Workbench build tool used for in Enterprise Product Catalog?

A. Synchronizing the product management process and data
B. Enabling the creation of products once for reuse across the enterprise
C. Providing a unified UI with common tools
D. Eliminating data silos
E. All of the above

A

Answer: E. All of the above
The IDX Workbench build tool is used for synchronizing the product management process and data, enabling the creation of products once for reuse, providing a unified UI with common tools, and eliminating data silos.

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31
Q

Question 5: What is one of the key features of Vlocity Product Console?

A. Collaboration environment for both business and IT users
B. Centralized data management for the product and service catalog
C. Definition of commercial and technical aspects of product and service components
D. Sharing of product components across different product and market categories
E. All of the above

A

Answer: E. All of the above
Vlocity Product Console provides features such as collaboration environment for both business and IT users, centralized data management, definition of commercial and technical aspects, and sharing of product components across categories.

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32
Q

Question 6: What does the Pricing Designer focus on in the EPC?

A. Creating and maintaining product pricing
B. Managing promotions
C. Defining associated pricing rules
D. Handling related pricing metadata
E. All of the above

A

Answer: E. All of the above
The Pricing Designer in the EPC focuses on creating and maintaining product pricing, managing promotions, defining associated pricing rules, and handling related pricing metadata.

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33
Q

Question 1: What is the main purpose of Enterprise Product Catalog (EPC)?
A. To create and manage sales teams
B. To offer customer support
C. To design, launch, and manage product data and end-to-end processes
D. To manage contracts and their lifecycle
E. To design and manage the company website

A

Answer: C. To design, launch, and manage product data and end-to-end processes
Explanation: EPC is a centralized platform for efficiently creating, managing, and delivering your company’s products. It helps in driving B2B and B2C sales, configure-price-quote, ordering, and fulfillment functions.

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34
Q

Question 2: Which component serves as a foundation for all products, services, and resources used by Industries Communications, Media, and Energy & Utilities Cloud applications?
A. Shared Catalog
B. Product Designer
C. Pricing Designer
D. EPC
E. Industry Data Model

A

Answer: A. Shared Catalog
Explanation: Shared Catalog is based on the Industry Data Model and serves as a dependable foundation for all products, services, and resources used by Industries Communications, Media, and Energy & Utilities Cloud applications.

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35
Q

Question 3: What feature does EPC provide that Shared Catalog does not?
A. Product Designer
B. Pricing Designer
C. Rules frameworks
D. More control over catalog entity versioning and lifecycle management
E. Tracking tools

A

Answer: D. More control over catalog entity versioning and lifecycle management
Explanation: With an additional license for EPC, you have access to the full capabilities of Shared Catalog, plus more control over catalog entity versioning and lifecycle management.

36
Q

Question 4: What is one of the main reasons EPC is considered an industry-leading product-management solution?
A. It is based on outdated technologies
B. It is a highly fragmented solution
C. It is fast, flexible, and centralized
D. It requires a lengthy implementation process
E. It is only useful for small businesses

A

Answer: C. It is fast, flexible, and centralized
Explanation: EPC is considered an industry-leading product-management solution due to its speed, flexibility, and centralized nature, which helps businesses stay ahead of the competition and optimize customer loyalty.

37
Q

Question 5: What is an example of a commercial product?
A. A smartphone
B. A SIM card
C. An activation service
D. An order management system
E. A database system

A

Answer: A. A smartphone
Explanation: Commercial products are the customer-facing assets available for purchase, such as a smartphone.

38
Q

Question 6: Which role in EPC is responsible for maintaining and contributing to company price books and price lists?
A. Product designer
B. Pricing designer and pricing manager
C. Product catalog administrator
D. Marketing manager
E. Sales manager

A

Answer: B. Pricing designer and pricing manager
Explanation: Pricing designers and pricing managers use EPC to maintain and contribute to company price books and price lists, as well as configure promotions, discounts, and pricing schemes to drive sales and compete across different markets.

39
Q

Question 1: What is the primary purpose of versioning in EPC?

A. To create new instances of products
B. To track and manage changes in EPC entities over time
C. To delete old versions of products
D. To automatically update products in sales channels
E. To create custom states for products

A

Answer: B. To track and manage changes in EPC entities over time

Explanation: Versioning in EPC is designed to help users track and manage changes in EPC entities, such as commercial products, object types, and picklists. It allows users to make adjustments to products and components while keeping the changes hidden from sales channels or other catalog functions.

40
Q

Question 2: Which EPC entities can be versioned?

A. Commercial products, object types, picklists, and technical products
B. Commercial products, object types, and picklists
C. Object types and picklists
D. Commercial products and technical products
E. Commercial products and picklists

A

Answer: B. Commercial products, object types, and picklists

Explanation: In EPC, you can create multiple “draft” and “released” versions of these EPC entities: commercial products, object types, and picklists. Technical products do not have versions.

41
Q

Question 3: What are the default lifecycle states for products in EPC?

A. Current, Future, Past, and Retired
B. Draft, Released, and Amendment Pending
C. Draft, Released, and Inactive
D. In-Test, In-Review, and Canceled
E. Active, Inactive, and Archived

A

Answer: B. Draft, Released, and Amendment Pending

Explanation: In EPC, the default product lifecycle states are Draft, Released, and Amendment Pending. Draft is for making changes behind the scenes, Released means the product is available for sale, and Amendment Pending is a temporary state for when changes are made to an Active version.

42
Q

Question 4: What happens when a product’s lifecycle status changes from Draft to Released?
A. EPC validates the product to ensure the integrity of any referenced products and their individual selling dates
B. The product is automatically deleted from the catalog
C. The product becomes inactive and unavailable for sale
D. The product can no longer be versioned
E. A new version of the product is automatically created

A

Answer: A. EPC validates the product to ensure the integrity of any referenced products and their individual selling dates

Explanation: When a product’s lifecycle status changes from Draft to Released, EPC validates the product to ensure the integrity of any referenced products and their individual selling dates. This helps maintain the overall data integrity and prevents potential errors.

43
Q

Question 5: What does a Released lifecycle state mean for a product?

A. The product is orderable in the Cart and available for sale
B. The product is in the process of being created
C. The product is locked and can’t be modified
D. The product is no longer available for sale
E. The product is inactive and can’t be ordered or fulfilled

A

Answer: A. The product is orderable in the Cart and available for sale

Explanation: A Released lifecycle state means that the product is orderable in the Cart and available for sale. Released versions only allow for limited modifications.

44
Q

Question 6:
Which of the following is NOT a default lifecycle state for products in EPC?

A) Draft
B) Released
C) Amendment Pending
D) In-Review

A

Answer: E) In-Review

Explanation: In-Review is not a default lifecycle state for products in EPC. The default product states are Draft, Released, and Amendment Pending.

45
Q

Question 7:
What is the purpose of assigning effective dates to product versions in EPC?

A) To restrict editing access
B) To control when each version is relevant and usable
C) To set pricing levels
D) To specify product categories
E) To determine inventory levels

A

Answer: B) To control when each version is relevant and usable

Explanation: Assigning effective dates to product versions in EPC allows you to control when each version is relevant and usable, helping to manage product availability and changes over time.

46
Q

What is an asset in Salesforce Industries?
A. A physical item owned by a company
B. A financial instrument
C. An item of value that an account or contact owns
D. An employee’s skillset
E. The total value of a company

A

Answer: C. An item of value that an account or contact owns
Explanation: In Salesforce, assets are products or subscribed services captured during the order-capture process. They represent items of value that an account or contact owns.

47
Q

Which of the following is NOT a modification that can be made to an asset in asset-based ordering?
A. Adding a service
B. Updating a service
C. Disconnecting a service
D. Changing the owner of the service
E. Adding a product

A

Answer: D. Changing the owner of the service
Explanation: Asset-based ordering allows modifications such as adding, updating, or disconnecting a service, or adding a product. Changing the owner of the service is not mentioned as a modification.

48
Q

What is the purpose of asset-based ordering in Industries CPQ?
A. To manage financial assets
B. To manage products and services throughout the concept-to-care process
C. To track employee performance
D. To organize company inventory
E. To manage the order fulfillment process

A

Answer: B. To manage products and services throughout the concept-to-care process
Explanation: Asset-based ordering in Industries CPQ lets you manage products and services throughout the concept-to-care process, ensuring the management of the customer relationship beyond just order completion.

49
Q

Which of the following is NOT supported by Salesforce Industries extensions to the asset object?
A. Discounts
B. Special pricing
C. Customer preferences
D. Employee performance evaluation
E. Asset creation

A

Answer: D. Employee performance evaluation
Explanation: Salesforce Industries extensions to the asset object support discounts, special pricing, customer preferences, and asset creation. Employee performance evaluation is not supported by these extensions.

50
Q

In asset-based ordering, when is an asset created?
A. Immediately after the order is complete
B. Before the order is placed
C. Depending on the defined order-management process flow
D. Only when a service is updated
E. When a product is disconnected

A

Answer: C. Depending on the defined order-management process flow
Explanation: The creation of an asset in asset-based ordering depends on the defined order-management process flow, which determines if the asset is created right away or at a later stage.

51
Q

What is the purpose of asset-based ordering in Salesforce Industries CPQ?
A. To manage financial assets
B. To manage products and services throughout the order-capture lifecycle
C. To track employee performance
D. To organize company inventory
E. To manage the order fulfillment process

A

Answer: B. To manage products and services throughout the order-capture lifecycle
Explanation: Salesforce Industries applications extend general order-processing capabilities to manage the products and services of customers throughout the order-capture lifecycle, allowing customers to change their assets in various ways.

52
Q

What does MACD stand for in the context of asset-based ordering?
A. Move-add-change-delete
B. Maximum allowed concurrent devices
C. Market and customer data
D. Manage accounts, customers, and deals
E. Monitor and control delivery

A

Answer: A. Move-add-change-delete
Explanation: MACD (move-add-change-delete) refers to the updates that can be performed on a quote or order after an asset has been changed, according to the preferences of the customer.

53
Q

In asset-based ordering, when a customer requests a change to their assets, what can be done with the asset?
A. Move it to a quote, and then move the quote to an order, and then an asset
B. Move it to an order, and then move the order to an asset
C. Move it to an invoice, and then move the invoice to a payment
D. A and B
E. None of the above

A

Answer: D. A and B
Explanation: In asset-based ordering, when a customer requests a change to their assets, the asset can be moved to a quote, and once the quote is complete, moved to an order and then an asset, or moved directly to an order, and once the order is complete, moved to an asset.

54
Q

What information does the Cart show in asset-based ordering to help you work with assets?
A. The price of the assets
B. The total number of assets
C. The current lifecycle status of order line items
D. The geographical location of the assets
E. The remaining inventory of the assets

A

Answer: C. The current lifecycle status of order line items
Explanation: The Cart shows the current lifecycle status of order line items, which is essential for the order management system that receives the order to process it accordingly.

55
Q

What does the Move action button in asset-based ordering trigger?
A. A pop-up window to delete an asset
B. A guided interaction process to capture all the information required to move an asset to order status and capture the order
C. A screen to enter new asset details
D. A notification to the customer about the asset move
E. A report to management about the asset change

A

Answer: B. A guided interaction process to capture all the information required to move an asset to order status and capture the order
Explanation: The Move action button triggers the Moving Assets OmniScript, which guides you through the move process, in which you set the move-out and move-in dates and locations, capturing all the information required to move an asset to order status and capture the order.

56
Q

When should you use a product attribute instead of a field in Industries CPQ and Industries Order Management?
A. When the data element is specific to a product or a class of product
B. When the data element is common for all products across the entire product catalog
C. When the data element affects pricing or configuration validity
D. When the data element is used only during design-time
E. When the data element is encrypted

A

Answer: A. When the data element is specific to a product or a class of product
Explanation: Product attributes are used when the data element is specific to a product or a class of product. Attributes are used at run-time (visible to customers) in the Cart to filter the product catalog and provide product configuration capabilities. Adding attributes simply requires access to the Product Console.

57
Q

What is the purpose of the “Exclude from Basket Cache” flag for product attributes?
A. To encrypt sensitive information in the attribute
B. To ensure that the attribute is only used during design-time
C. To ignore the attribute in API requests related to pricing or configuration, reducing overhead and improving performance
D. To make the attribute inheritable by other products or product Object Types
E. To allow the attribute to be used for filtering product lists and order items

A

Answer: C. To ignore the attribute in API requests related to pricing or configuration, reducing overhead and improving performance
Explanation: The “Exclude from Basket Cache” flag should be applied to attributes that do not affect pricing or configuration validity. Attributes with this flag are ignored in API requests in relation to pricing or configuration, reducing overhead and thus improving performance. This feature is not used within the CPQPartition platform cache but is used with caching either on the Salesforce platform or on the Digital Commerce Gateway.

58
Q

What must you do before you can create a product attribute?

A

Create an attribute category

59
Q

What is a Product Object Type?

A

-Reusable entity that defines properties (fields and attributes) and layout for all product instances

-Used to group products with similar characteristics and ensure consistent behavior and application of rules

-Supports hierarchy inheritance

-At this time, we do not recommend moving object types within the hierarchy. Careful planning is required during initial setup.

60
Q

What is a facet in the Product Console?

A

An entity comprised of sections and section elements that appears on the left-hand navigation menu in the Product Console

61
Q

What is the purpose of a Product Object Type in Salesforce Industries CPQ and Order Management?
A. To create a single product instance with unique characteristics
B. To define properties and layout for all product instances, grouping products with similar characteristics and ensuring consistent behavior and application of rules
C. To store instances of commercial products in Salesforce
D. To specify the conversion of objects in the order-capture lifecycle
E. To extend product entities in aggregate “blob” form in the JSONAttribute field on the Product object

A

Answer: B. To define properties and layout for all product instances, grouping products with similar characteristics and ensuring consistent behavior and application of rules
Explanation: A Product Object Type is a reusable entity that defines properties (fields and attributes) and layout for all product instances. It is used to group products with similar characteristics and ensure consistent behavior and application of rules.

62
Q

What is the recommended approach when setting up a product catalog using Product Object Types?
A. Create a single, generic object type for all products
B. Create a separate object type for each product instance
C. Create a “Base Product” during initial setup, which includes all fields in the product catalog, and then create object types for specific product classes to inherit the Base Product’s layout, fields, and attributes
D. Create a hierarchy of object types for each product class, and then create a “Base Product” that inherits from all of them
E. Assign all attributes and fields directly to the product instances, without using object types

A

Answer: C. Create a “Base Product” during initial setup, which includes all fields in the product catalog, and then create object types for specific product classes to inherit the Base Product’s layout, fields, and attributes
Explanation: It is recommended to create a “Base Product” during initial setup, which includes all fields in the product catalog. Object types for specific product classes can then be created to inherit the Base Product’s layout, fields, and any attributes.

63
Q

What is the purpose of an Object Type Layout in Salesforce Industries CPQ and Order Management?
A. To group products with similar characteristics
B. To control the layout and organization of an object type’s attributes and fields
C. To dynamically inherit attributes within the object type hierarchy
D. To create a base object type for each layer of the SID model
E. To transform product entities from one layer to the next using Order Management’s decomposition mappings

A

Answer: B. To control the layout and organization of an object type’s attributes and fields
Explanation: Object Type Layouts are like Salesforce page layouts, and they allow you to control the layout and organization of an object type’s attributes and fields, customizing layouts for each class of product.

64
Q

What is the inheritance model used by Object Type Layouts within the Object Type Hierarchy?
A. Dynamic inheritance
B. Static inheritance
C. Hybrid inheritance
D. No inheritance
E. Partial inheritance

A

Answer: C. Hybrid inheritance
Explanation: Object Type Layouts use a “hybrid” inheritance model. When a new object subtype is created, the Vlocity Product Console creates a new layout for the object subtype via a deep copy. Subsequent changes to the object subtype’s layout will not be replicated down the hierarchy after initial creation.

65
Q

How are attributes inherited within the object type hierarchy?
A. Dynamic inheritance
B. Static inheritance
C. Hybrid inheritance
D. No inheritance
E. Partial inheritance

A

Answer: A. Dynamic inheritance
Explanation: Within the object type hierarchy, attribute inheritance is a true dynamic inheritance. If new attributes are assigned to an object type, all object subtypes and products linked to the object type hierarchy will dynamically be assigned those attributes.

66
Q

What is the recommended approach when assigning data elements to fields or attributes in a product catalog?
A. Assign all data elements as attributes
B. Assign all data elements as fields
C. Use fields for common data elements across the catalog and attributes for unique data elements to a subset of products
D. Use attributes for common data elements across the catalog and fields for unique data elements to a subset of products
E. Assign all data elements to both fields and attributes

A

Answer: C. Use fields for common data elements across the catalog and attributes for unique data elements to a subset of products
Explanation: The best practice is to use fields for data elements common across the entire product catalog and attributes for data elements specific to a subset of products.

67
Q

What type of inheritance architecture do Product Object Types use?
A. IS-A inheritance
B. HAS-A inheritance
C. Dynamic inheritance
D. Hybrid inheritance
E. Static inheritance

A

Answer: A. IS-A inheritance
Explanation: Product Object Types use an IS-A inheritance type architecture, which creates relationships between abstractions where one object type is a subtype of another object type.

68
Q

What is the recommended approach when creating a base object type for each layer of the SID model during initial setup?
A. Assign all fields in the product catalog to the base product object type
B. Assign all attributes in the product catalog to the base product object type
C. Create a flat hierarchy for all base object types
D. Assign a mixture of fields and attributes to the base product object type
E. Create separate base object types for each product class

A

Answer: A. Assign all fields in the product catalog to the base product object type
Explanation: It is recommended to create a base object type for each layer of the SID model during initial setup and assign all fields in the product catalog to the base product object type. This base object type will then be inherited by object subtypes for specific product classes.

69
Q

Which sequence of actions should be followed to update product hierarchy data in the platform cache after making changes to product selling period fields?
A. Clear Managed Platform Cache, Refresh Platform Cache, Product Hierarchy Maintenance
B. Refresh Platform Cache, Product Hierarchy Maintenance, Clear Managed Platform Cache
C. Product Hierarchy Maintenance, Clear Managed Platform Cache, Refresh Platform Cache
D. Product Hierarchy Maintenance, Refresh Platform Cache, Clear Managed Platform Cache
E. Clear Managed Platform Cache, Product Hierarchy Maintenance, Refresh Platform Cache

A

Answer: C. Product Hierarchy Maintenance, Clear Managed Platform Cache, Refresh Platform Cache
Explanation: After making changes to product selling period fields, the correct sequence to update the product hierarchy data in the platform cache is: Product Hierarchy Maintenance, Clear Managed Platform Cache, and Refresh Platform Cache.

70
Q

What does the Find References button help product administrators with?
A. Finding the price list entries for a product
B. Locating products in the product hierarchy
C. Determining the effect of changing product selling period and end of life dates
D. Tracking inventory levels for a product
E. Identifying related products and bundles

A

Answer: C. Determining the effect of changing product selling period and end of life dates
Explanation: The Find References button assists product administrators in determining the effect of changing product selling period and end of life dates by finding references to a given product in active promotions, product bundles, assets, quote line items, order line items, and opportunity line items.

71
Q

What do the green, yellow, and red clock icons represent in the Cart?
A. Green: Current product, Yellow: Past product, Red: Retired product
B. Green: Past product, Yellow: Current product, Red: Retired product
C. Green: Future product, Yellow: Past product, Red: Retired product
D. Green: Current product, Yellow: Retired product, Red: Past product
E. Green: Future product, Yellow: Retired product, Red: Past product

A

Answer: C. Green: Future product, Yellow: Past product, Red: Retired product
Explanation: In the Cart, the green clock icon indicates future products, the yellow clock icon represents past products, and the red clock icon signifies retired products.

72
Q

Which product types can be added to the cart during MACD or asset-based ordering?
A. Current, future, and past products
B. Current and future products only
C. Past and retired products only
D. Current and past products only
E. All product types can be added to the cart

A

Answer: D. Current and past products only
Explanation: During MACD or asset-based ordering, current and past products can be added to the cart. Past products can be configured or deleted, while current products can be added normally.

73
Q

What do product selling period dates allow?

A

● Selling Start Date vlocity_cmt__SellingStartDate__c: defines when the commercial product can be ordered and sold.
● Selling End Date vlocity_cmt__SellingEndDate__c: defines when the commercial product can no longer be ordered. Changes to existing assets are
supported after the end of selling and before it is retired.
● Fulfilment Start Date vlocity_cmt__FulfilmentStartDate__c: defines when the commercial product is ready to be fulfilled. By default, this is the same as the selling start date but can be a future date.
● End Of Life Date vlocity_cmt__EndOfLifeDate__c: is the date on which the commercial product is no longer supported.

74
Q

What are the conditions required for a product to be displayed in the Products list in Salesforce Industries CPQ?
A) The product must be marked as Orderable and Active only.
B) The product must be marked as Orderable, Active, and have a price list entry with a current Effective From date.
C) The product must be marked as Orderable, have a price list entry, and be within its selling period.
D) The product must be marked as Active, have a price list entry, and be within its selling period.
E) The product must have a price list entry with a current Effective From date only.

A

Answer: B) The product must be marked as Orderable, Active, and have a price list entry with a current Effective From date.

Explanation: For a product to be displayed in the Products list, it must meet three conditions: it must be marked as Orderable, it must be marked as Active, and it must have a price list entry with a current Effective From date. These conditions ensure that only valid and current products are displayed in the list, regardless of their selling period or end of life status.

75
Q

What are the two parts of the process when creating a new product in the Product Console?
A) Defining the product structure and setting attributes
B) Setting object type and defining general properties
C) Creating a price list and assigning charges
D) Defining effectivity and specifying product family
E) Setting general properties and attributes

A

Answer: B) Setting object type and defining general properties

Explanation: The two parts of the process when creating a new product in the Product Console are setting the object type for the new product and defining its general properties, such as product name, specification type, and product code.

76
Q

Which of the following fields must be checked in order for a commercial product to be visible in the Cart?

A) Active
B) Non Assetizable
C) Orderable
D) A and C
E) B and C

A

Answer: D) A and C

Explanation: For a commercial product to be visible in the Cart, both the “Active” and “Orderable” checkboxes must be checked.

77
Q

Which of the following attributes is a required field when creating a new product in the Product Console?

A) Product Family
B) Product Code
C) Type
D) Sub Type
E) None of the above

A

Answer: B) Product Code

Explanation: When creating a new product in the Product Console, the Product Code is a required field.

78
Q

What is the purpose of the Specification Type when creating a new product in the Product Console?

A) To define the product’s position in the product hierarchy
B) To assign a unique code to the product
C) To designate the product as a Product, Offer, Resource, or Service
D) To set the product’s selling period
E) To define the product’s relationship with other products

A

Answer: C) To designate the product as a Product, Offer, Resource, or Service

Explanation: The Specification Type is used to designate a product as a Product, Offer, Resource, or Service when creating a new product in the Product Console.

79
Q

In which step of the product creation process are the product attributes set?

A) Step 1: Create the product bundle
B) Step 2: Set the attributes
C) Step 3: Add child products
D) Step 4: Add to price list
E) Step 5: Define effectivity

A

Answer: B) Step 2: Set the attributes

Explanation: The product attributes are set in Step 2 of the product creation process, after creating the product bundle and before adding child products.

80
Q

What are the primary functions of administrative jobs in managing the Shared Catalog in Salesforce Industries CPQ?

A) Transform catalog entities, cache catalog data, and regenerate metadata
B) Manage user permissions, cache catalog data, and modify product pricing
C) Update product hierarchies, manage user permissions, and regenerate metadata
D) Transform catalog entities, manage user permissions, and modify product pricing
E) Update product hierarchies, cache catalog data, and modify product pricing

A

Answer: A) Transform catalog entities, cache catalog data, and regenerate metadata

Explanation: Administrative jobs in Salesforce Industries CPQ help in transforming catalog entities into flattened records, caching catalog data into memory, and regenerating metadata critical for CPQ operations.

81
Q

What is the main purpose of caching in Industries CPQ?

A) To manage user permissions
B) To update product hierarchies
C) To store data for faster retrieval in multiple transactions
D) To modify product pricing
E) To regenerate metadata

A

Answer: C) To store data for faster retrieval in multiple transactions

Explanation: Caching is primarily a performance optimization technique used when the same data is required across multiple transactions. It helps in storing data for faster retrieval in subsequent transactions.

82
Q

What are the three steps involved in initiating or refreshing the platform cache?
A) Run Product Hierarchy Maintenance, Clear Managed Platform Cache, Refresh Platform Cache
B) Run Product Hierarchy Maintenance, Update Product Hierarchies, Refresh Platform Cache
C) Run Product Hierarchy Maintenance, Cache Catalog Data, Refresh Platform Cache
D) Run Product Hierarchy Maintenance, Regenerate Metadata, Refresh Platform Cache
E) Run Product Hierarchy Maintenance, Modify Product Pricing, Refresh Platform Cache

A

Answer: A) Run Product Hierarchy Maintenance, Clear Managed Platform Cache, Refresh Platform Cache

Explanation: The three-step process to initiate or refresh the platform cache includes running the Product Hierarchy Maintenance job, the Clear Managed Platform Cache job, and the Refresh Platform Cache job.

83
Q

When should the Product Hierarchy Maintenance job be run?

A) When changes are made to product bundles
B) When changes are made to context rules or advanced rules
C) When changes are made to a pricing plan step
D) When the org cache is full
E) During system downtime only

A

Answer: A) When changes are made to product bundles

Explanation: The Product Hierarchy Maintenance job should be run when changes are made to product bundles. This is necessary to rebuild the product hierarchy data store and cache to reflect the changes at run-time in the Cart.

84
Q

When should you run the Clear Managed Platform Cache job?

A) When changes are made to product bundles
B) When changes are made to context rules or advanced rules
C) When changes are made to a pricing plan step
D) When the org cache is full
E) During times of low usage or system downtime

A

Answer: E) During times of low usage or system downtime

Explanation: The Clear Managed Platform Cache job deletes all data in the org cache in the platform cache, which may affect run-time performance. Therefore, it is recommended to run the job during times of low usage or system downtime.

85
Q

Which Apex batch job should be run when you spin an org or import data containing product attributes, such as creating a sandbox environment?
A) EPCProductAttribJSONBatchJob
B) EPCFixCompiledAttributeOverrideBatchJob
C) Refresh Platform Cache
D) Clear Managed Platform Cache
E) Product Hierarchy Maintenance

A

Answer: A) EPCProductAttribJSONBatchJob

Explanation: EPCProductAttribJSONBatchJob is an Apex batch job designed to reprocess product attributes and save the JSONAttribute field

Industries CPQ Certification (9 decks)

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