Promotion 2 (Lecture #20) Flashcards

1
Q

what are some recent media trends

A
  • TV started high but decreasing, digital steadily taking over
  • however:
    • digital is looking more and more like TV
    • increasing popularity of video content
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2
Q

T or F: core principles of promotion campaigns are changed by media choice

A

False

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3
Q

T or F: core principles should influence your media choices

A

true

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4
Q

What are the three components of designing a message?

A
  • develop a position
  • creative concept “big idea”
  • appeals
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5
Q

describe develop a position

A

focus on customer benefits

ex. Mastercard “priceless”
- -positioning–compnay that shares your values, “not materialistic”, “family values”

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6
Q

describe creative concept/ “big idea”

A

imagery, themes, mood

ex. “it’s priceless”–focus on what money can’t buy
- -evoke a mood of appreciation for family
- -the ‘experience’ rather than the ‘purchase’

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7
Q

describe appeals

A

-specific message content

ex. MasterCard “priceless”
• The actual execution of the “big idea”
• Warm feelings about
family, relationships
• Relatable examples of
things money can’t buy
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8
Q

What is a good “big idea”(creative concept)?

A
  • Based on solid positioning

* Communicates the positioning with impact

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9
Q

where does impact (of a big idea) come from?

A
  • Relevant: a message that matters to people
  • Unique: novel, attention getting, memorable
  • Generative: it can extend beyond the initial execution into related ideas to permit evolution
  • Emotion: it makes people feel something
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10
Q

def. product ad

A

focused on selling a good/service

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11
Q

def. institutional ads

A

focused on building the image of the organizatiom

-similar goals to PR

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12
Q

def. rational appeal

A

• Presenting rational arguments or information to consumers to influence their beliefs/knowledge

examples:

  • product demonstration
  • product comparisons
  • customer testimonials
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13
Q

def. emotional appeals

A

• Evoke strong emotions in consumers to
achieve marketing objectives

examples:

  • positive emotional appeals (e.g., humour, hope, love)
  • negative emotional appeals (e.g., fear, disgust)
  • mixed emotional appeals (e.g., nostalgia)
  • sex appeals
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14
Q

describe personal selling

A
  • a wide variety of careers involve some element of personal selling
  • most interpersonal element of the promotional mix
  • critical link between the company and customers
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15
Q

describe the positions sales person covers

A
  • “order-taker”
    • e.g., clerk who takes an order at a restaurant or dept store
  • “order-getter”
    • selling in a more conventional sense of creating demand
    • e.g., car salesperson, insurance salesperson
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16
Q

What are the six stages of personal selling?

A
  1. Prospecting
  2. Preapproach
  3. Approach
  4. Presentation
  5. Close
  6. Follow-up
17
Q

describe the prospecting stage

A

search and qualify prospects

-getting lists, website, tradeshows, cold canvassing

18
Q

describe the preapproach

A

gather information and decide how to approach the prospect

19
Q

describe the approach

A

gain a prospect’s attention, stimulate interest, and make transition to the presentation

20
Q

describe the presentation

A

begin converting a prospect into a customer by creating a desire for the product or service

  • *using persuasive techniques
  • *the main substance
  • *need emotional intelligence, understand consumer and what might hold them back
  • need to effectively handle objectives
  • ethical manner is key
21
Q

describe the close

A

obtain a purchase commitment from the prospect and create a customer

22
Q

describe the follow-up

A

ensure that the customer is satisfied with the product or service

23
Q

what is the question you need to ask to decide what channel to use?

A

what are we trying to do in general and how can our channels help us reach our goal