Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Term 1 (2024-2025) > PROMGT3 Quiz 1 > Flashcards

PROMGT3 Quiz 1 Flashcards

1
Q

His quality philosophy (summarized in 14 points) is an important framework for implementing quality and productivity improvement.

A

W. Edwards Deming

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

If the quality characteristic can be measured and expressed as a number on some continuous scale of measurement, it is usually called a ______________ .

A

Variables Data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The objective of this TQM-related activity is to contribute to the safe and healthy working conditions and to safeguard the quality and integrity of the company’s products.

A

5S+1 or Good Housekeeping Program

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

The dimension of quality concerning the customer’s view of quality as directly influenced by how quickly and economically a repair and routine maintenance activity can be accomplished.

A

Serviceability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

According to its modern definition, quality is inversely proportional to ________.

A

Variability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A small group of people who meet regularly to identify, analyze, and solve problems within their work area.

A

Quality Control Circle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

This is defined as anyone who uses someone’s output.

A

Customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Nonconformities that are serious enough to significantly affect the safe or effective use of the product

A

Defect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The set of operational, managerial, and engineering activities that a company uses to ensure that the quality characteristics of a product are at the nominal levels

A

Quality Engineering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Include those categories of costs that are associated with producing, identifying, avoiding, or repairing products that do not meet requirements

A

Quality Costs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

A quality emphasis that encompasses the entire organization, from supplier to customer

A

Total Quality Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

This pertains to the mistake-proofing of processes (as well as products)

A

Poka-Yoke

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

First to introduce the concept of company-wide quality control, he is more concerned with organizational structure and a systems approach to improving quality than he is with statistical methods

A

Armand Feigenbaum

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Also known as the Plan-Do-Check-Act (PDCA) cycle

A

Demming/Shewhart Cycle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

This category of costs occurs when the product does not perform satisfactorily after it is supplied to the customer

A

External Failure Costs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

A dimension of quality that answers the question “Will the product do the intended job?”

A

Performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Is the reduction of variability in processes and products

A

Quality Improvement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Introduced the statistical chart concept in 1924

A

Walter Shewhart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The inspection and classification of a sample of the product selected at random from a large lot and the ultimate decision about the disposition of the lot

A

Acceptance Sampling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved

A

Quality Assurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Refers to the degree of excellence or standard, superiority, or fitness for a particular purpose in a product, service, or process.

A

Quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Dimensions of Quality

A

Performance
Reliability
Durability
Serviceability
Aesthetics
Features
Perceived Quality
Conformance to Standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Represents the poorest level of quality for the vendor’s process that the consumer would consider to be acceptable as a process average.

A

Acceptance Quality Level (AQL)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

This is the state when the equipment does not function properly

A

Breakdown

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

This is the quality in the lot that results from the use of rectifying inspection.

A

Average Outgoing Quality (AOQ)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

The ability of a system or component to perform its required functions under stated conditions for a specified period of time

A

Reliability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The expected time between a repair and the next failure of a component, machine, process, or product.

A

MTQ

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Those costs associated with measuring, evaluating, or auditing products, components, and purchased materials to ensure conformance to the standards that have been imposed

A

Appraisal Cost

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

A dimension of quality that answers the question “Will the product do the intended job?”

A

Performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

The average number of points that must be plotted before a point indicates an out-of-control condition

A

Average Run Length

31
Q

Famous for the quality trilogy, his philosophy is based on organization for change and the implementation of improvement through what he calls “managerial breakthrough”

A

Joseph Juran

32
Q

A strategy for implementing and managing quality improvement activities on an organization-wide basis

A

Total Quality Management

33
Q

This natural variability or “background noise” is the cumulative effect of many small, essential unavoidable causes

A

Chance Causes

34
Q

Recognizing systematic or nonrandom patterns on the control chart and identifying the reason for this behavior

A

Pattern Recognition

35
Q

Who is credited for making the distinction between common and special causes of variation?

A

Walter Shewhart

36
Q

These costs are incurred when products fail to meet quality requirements and this failure is discovered prior to delivery to the customer

A

Internal Failure Cost

37
Q

The totality of features and characteristics of a product or service that bear on its ability to satisfy a given need

A

Quality

38
Q

Known as the producer’s risk or the probability that a process producing acceptable values of a particular quality characteristic will be rejected

A

Type 1 Error

39
Q

An individual item or product that/s selected at random for inspection or evaluation is called a/an _________

A

Acceptance Sampling

40
Q

The general manager wants to receive a QC report that reflects the exact quantity of finished goods that are rejected from the line on a daily basis. What SPC tool is used?

A

Check Sheet

41
Q

The president must prioritize his action plans to alleviate poverty based on the impact to the Philippine economy . What SPC tool is used?

A

Pareto Chart

42
Q

A manufacturer of wine always encounters complaints on foreign matters in the finished products. They would like to know why this complaint recurs. What SPC tool is used?

A

Cause and Effect Diagram

43
Q

The manager wants to know if the botting process is stable in terms of bottle contents. What SPC tool is used?

A

Control Chart

44
Q

The manager of GDK electronics company would like to determine the various causes of lens contamination. What SPC tool is used?

A

Cause and Effect Diagram

45
Q

The quality circle would like to determine if kettle temperature affects viscosity of the chemical compound. What SPC tool is used?

A

Scatter Diagram

46
Q

The SDT wants to detect irregularity of the pressure gauges at any time to take necessary action immediately. What SPC tool is used?

A

Control Chart

47
Q

The QA manager would like to determine the best supplier of PVC compound used for the manufacturing of plastic tubes

A

Histogram

48
Q

The supervisor would like to monitor the frequency of defects occurring in the packing process

A

Check Sheet

49
Q

The operator wants to know which of the many problems in the line he will focus first

A

Pareto Chart

50
Q

Which chart type would be used to monitor the number of errors per page in a printed document?

A

U Chart

51
Q

Which chart type would be used to monitor the average weight of contents of a box of cereal?

A

X-bar chart

52
Q

Which chart type would be used to monitor the fraction of a production lot of calculators that had malfunctioning keys?

A

P-chart

53
Q

Which chart type would be used to monitor the number of surface blemishes (scratches, rubs, etc) in square meter of flat glass?

A

C Chart

54
Q

Which chart type would be used to monitor the range of the diameter of forged steel rods within a production lot?

A

R Chart

55
Q

An SPC tool which is particularly useful for identifying a potential relationship between two variables

A

Scatter diagram

56
Q

In TQM, an _________ customer is the ultimate recipient/user/buyer of the product or service

A

External

57
Q

_________ is how well the product conforms to the specifications

A

Conformance

58
Q

The largest allowable value for a quality characteristic is the ______________.

A

Upper specification limit

59
Q

This means that subgroups or samples should be selected so that if assignable causes are present, the chance for differences between subgroups will be maximized while the chance for differences within a subgroup will be minimized

A

Rational Subgrouping

60
Q

Defect/Non-Conformance rate

A

p

61
Q

Number of defects

A

d

62
Q

Limit of defects

A

c

63
Q

Sample Size

A

n

64
Q

Lot Size

A

N

65
Q

Probability of Acceptance

A

Pa

66
Q

ATI stands for ________

A

Average Total Inspection

67
Q

ASN stands for _______

A

Average Sample Number

68
Q

Explain normal to tightened inspection

A

When normal inspection is in effect, normal inspection is instituted when two out of five consecutive lots have been rejected on original submission

69
Q

Explain tightened to normal inspection

A

When tightened inspection is in effect, normal inspection is instituted when five consecutive ltos or batches are accepted on original inspection

70
Q

From normal to reduced inspection, it is instituted when ________

A
  1. Preceding ten lots have been on normal inspection and none of the lots has been rejected on original inspection
  2. Total number of defectives in the samples from the preceding ten lots is less than or equal to the appluicable limit number specified in the standard
  3. Production is at a steady rate ( no machine breakdowns)
  4. Considered desirable by the authroity responsible for sampling
71
Q

What is the “+1” in 5S+1 ?

A

Shikkari

72
Q

Known as producer’s risk

A

Type 1 error (alpha)

73
Q

Known as consumer’s risk

A

Tytpe 2 error (beta)

Term 1 (2024-2025) (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions