project stakeholders Flashcards
what is a stakeholder
a group of people internal or external to a project that might influence or be influenced by the outcome o the project and on whom the project manager depends for the success of the project
what is project stakeholder management process
its a process of managing the relationship with stakeholders in a project through management of their expectations and agreed objectives
how is conflict managed
distinguish between functional and dysfunctional conflict.
select best way to deal with the type of conflict.
discuss project leadership
project leadership is about the ability to influence project stakeholders to work together to achieve certain goals
what is the function and nature of project meetings
meetings are used to communicate with project stakeholders.
what is function and nature of project teams
a project team is a group of individuals that belong to different group but fulfill a function in a project
what should happen in a meeting
the discussion must remain focused.
everyone participation must be encouraged.
ideas should be actionable
time must be managed effectively
the minutes must be written up
the meeting must be reviewed to see what went right and what went wrong.
what communication skills are needed for a project
building rapport.
effective listening skills.
the ability to hold people accountable.
the ability to ask the right questions
active listening
non verbal communication
open mindedness
friendly and trustworthy
feedback and collabaration.
types of power
legitimate power
reward power
coercive power
connection power
information power
expert power
reference power