Project Selection & Strategic Planning Flashcards
The term “six sigma” means that the process output meets customer specifications over _____% of the time
99.9997%
How many defects would be produced per million opportunities if a process is performing at six sigma?
3.4
Any measured event or characteristic of an output which fails to meet customer requirements is a _____
Defect
True or False: Customer Requirements (or specifications) are set by seeking a 10x improvement over the baseline measure of process performance
False
True or False: Any variation in a process is a defect
False
True or False: The best approach for reducing common cause variation is using a process improvement technique such as DMAIC
True
True or False: The equation Y = f(x) means that the outputs of a process (Y) are dependent on the inputs of a process (X)
True
Which phase of DMAIC answers this question; What is my current performance for the process?
Measure
Which phase of DMAIC answers this question; What changes can I make to eliminate the causes of defects?
Improve
Which phase of DMAIC answers this question; How will I ensure that the improvement is permanent?
Control
Which phase of DMAIC answers this question; What is the problem we need to solve?
Define
Which phase of DMAIC answers this question; What are the causes of defects in my process?
Analyze
True or False: This project idea would be well suited for the DMAIC method - Deploy a customer relationship management software system
False
True or False: This project idea would be well suited for the DMAIC method - Decrease the time between date of customer order and actual order delivery
True
True or False; When selecting a project for DMAIC improvement, it is very important that the process has already been mapped and measured.
False
