Define

Question 1

Which element of the Project Charter describes in quantifiable terms the expected end result of the project?

Answer 1

Goal Statement

Question 2

Which element of the Project Charter describes in quantifiable terms what needs to be improved

Answer 2

Problem Statement

Question 3

Which element of the Project Charter describes the importance of the project to the business goals

Answer 3

Business Case

Question 4

Which element of the Project Charter lists the core participants for the project

Answer 4

Team Members

Question 5

Which element of the Project Charter establishes what the team will and will not include in their improvement effort?

Answer 5

Project Scope

Question 6

True or False: A well-written project charter should not be changed or modified after it is written, to avoid confusing the team member or stakeholders.

Answer 6

False

Question 7

Which element of the Project Charter describes why the project is worth doing, why the project is important to do now and how the project fits within business goals?

Answer 7

Business Case

Question 8

Which element of the Project Charter describes when and where the problem occurs and the measure or magnitude of the problem?

Answer 8

Problem Statement

Question 9

True or False: The following is a well-written Problem Statement - ABC Company (our key competitor) recently implemented an online order process. Our company does not have an online order capability.

Answer 9

False

Question 10

True or False: The following is a well-written Problem Statement - Late payments from customers have risen in the last year from 3% of total payments due to 8% of total payments due resulting in a negative impact on cash flow

Answer 10

True

Question 11

True or False: A complete Goal Statement should include WHO will be responsible for implementing the improvement and HOW the solution will align with business goals.

Answer 11

False

Question 12

True or False: A complete Goal Statement should include WHEN do we estimate we will reach the goal and WHAT is the target performance for the improved process.

Answer 12

True

Question 13

True or False: This is a good example of a Customer Requirement - Customers complain about our service levels

Answer 13

False

Question 14

True or False: This is a good example of a Customer Requirement - Customers need their orders delivered within 48 hours of placing the order

Answer 14

True