Project Manager Role

Question 1

Active listening

Answer 1

the message receiver restates what’s been said to fully understand and confirm the message and it provides an opportunity for the sender to clarify the message if needed

Question 2

active problem solving

Answer 2

begins with problem definition
problem definition is the ability to discern between the cause and effect of the problem. root cause analysis looks beyond the immediate symptoms to the cause of the symptoms -which then affords opportunities for solutions.

Question 3

voiding power

Answer 3

the PM refuses to act, get involved or make decisions

Question 4

charismatic leadership

Answer 4

the leader is motivating, has high energy, and inspires the team through strong convictions about what’s possible and what the team can achieve. positive thinking and a can do mentality are characteristics of a charismatic leader

Question 5

expert power

Answer 5

the PM has deep skills and experience in a discipline

Question 6

ingrtiating power

Answer 6

the PM aims to gain favor with the project team and stakeholders through flattery

Question 7

informational power

Answer 7

individual has power and control of the data gathering and distribution of information

Question 8

interactional leadership

Answer 8

the leader is a hybrid of transactional, transformational, and charismatic leaders. the interactional leader wants the team to act, is excited and inspired about the project work, yet still holds the team accountable for their results.

Question 9

guilt-based power

Answer 9

the PM can make the team and stakeholders feel guilty to gain compliance in the project

Question 10

leadership

Answer 10

leadership is about aligning, motivating, and inspiring the project team members to do the right thing, build trust, think creatively, and to challenge the status quo

Question 11

laissez-faire leadership

Answer 11

the leader takes a hands-off approach to the project. this means the project team makes decisions, takes initiatives in the actions, creates goals. while this approach can provide autonomy, it can make the leader appear absent when it comes to project decisions.

Question 12

management

Answer 12

utilizes positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of the project and organization.

Question 13

media selection

Answer 13

based on the audience and the message being sent, the media should be in alignment with the message

Question 14

meeting management

Answer 14

meetings are forms of communication
how the meeting is led, managed and controlled all influence the message being delivered. agendas, minutes and order are mandatory for effective communications within a meeting

Question 15

personal or charismatic power

Answer 15

the PM has a warm personality that others like

Question 16

presentation

Answer 16

in formal presentations, the presenter’s oral and body language, visual aids, and handouts all influence the message being delivered

Question 17

pressure-based power

Answer 17

the PM can restrict choices to get the project team to perform and do the project work

Question 18

PMI Talent Triangle

Answer 18

defines 3 areas of PDUs for PMI certified professionals to maintain their certification. Includes technical project management, leadership and strategic and business management

Question 19

positional power

Answer 19

the PM’s power is because of the position she has as the project manager
this is known as formal, authoritative and legitimate power

Question 20

Professional Development Units (PDUs)

Answer 20

are earned after the PMP to maintain certification

Question 21

project manager

Answer 21

leads the project team and managing the project resources to effectively achieve the objectives of the project

Question 22

punitive or coercive power

Answer 22

the PM can punish the project team

Question 23

referent power

Answer 23

the PM is respected or admired because of the team’s past experiences with the Pm. this is about the PM’s credibility in the organization.

Question 24

reward power

Answer 24

the PM can reward the project team

Question 25

sender-receiver models

Answer 25

communication requires a sender and a receiver.
within this model may be multiple avenues to complete the flow of communication, but barriers to effective communication may be present as well

Question 26

servant leadership

Answer 26

the leader puts others first and focuses on the needs of the people he serves.
servant leaders provide opportunity for growth, education, autonomy within the project, and the well being of others. the primary focus of servant leadership is service to others

Question 27

situational power

Answer 27

the PM has power because of certain situations in the organization

Question 28

style

Answer 28

the tone, structure and formality of the message being sent should be in alignment with the audience and the content of the message

Question 29

transactional leadership

Answer 29

the leader emphasizes the goals of the project and rewards and disincentives for the project team. this is sometimes called management by exception as it’s the exception that is reward or punished

Question 30

transformational leader

Answer 30

the leader inspires and motivates the project team to achieve the project goals. transformational leaders aim to empower the project team to act, be innovative in the project work, and accomplish through ambition