Project Management Foundations (LL)

Question 1

Which technique would you most likely use to gather valid requirements and get buy-in from various departments?

Answer 1

focus groups

Question 2

Project objectives help you flesh out a project by _____.

Answer 2

defining project scope

Project objectives help identify the items you include in project scope.

Question 3

Your client has asked for a project that will fix productivity concerns with the customer service department. After asking “why” several times, you are able to determine the cause and create a _____.

Answer 3

problem statement

This is what clearly defines the problem or opportunity that the project will address.

Question 4

Ramesh is creating objectives for his project. Which SMART step will help him identify actual progress?

Answer 4

Measurable

This SMART step refers to the objectives that make it easy to determine whether or not they have been achieved.

Question 5

The sponsor of Project T5 assigned you as the project manager, and the project has already been approved. What is the first thing you need to do as the project manager?

Answer 5

Review what has been done and complete any tasks not addressed.

Question 6

Krisha is gathering information on her stakeholders, such as department names, factors that motivate them, who they listen to, and their contributions on the project. What is this document called?

Answer 6

a stakeholder analysis

This document includes much of the information Krisha needs to effectively communicate with each stakeholder.

Question 7

You are managing a project that is implementing a new financial system. You need to include some of the finance department’s resources on the team. Which stakeholder should you approach?

Answer 7

a functional or line manager

This stakeholder is most accountable for the resources that are needed for a project.

Question 8

Several stakeholders for a project disagree on the priorities of many project objectives. Who would you ask first for help resolving this issue?

Answer 8

the project sponsor

The project sponsor wants the project to succeed and has enough authority to help you resolve issues, particularly with other stakeholders.

Question 9

You are the project manager for a healthcare system implementation project. The sponsor has asked you to create a project definition. What will the sponsor use this document for?

Answer 9

to decide whether to approve the project

By defining the project, the customer or sponsor can make an informed decision whether the project makes sense for the organization.

Question 10

Your project seems to be going off track, so you take action to resolve the problem. In which project management phase are you working?

Answer 10

Monitoring and Controlling

This phase checks on the status of the project and compares it to what was planned.

Question 11

The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider?

Answer 11

a scheduling program
Project managers typically use this tool to build and manage a project schedule.

Question 12

During which waterfall phase does the project manager bring the full team on board and orient them to the project and expectations?

Answer 12

executing
At the beginning of the executing phase, you kick off the project, get resources on board, and explain the rules for the project.

Question 13

Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources?

Answer 13

enterprise project management software
Enterprise project management software offers tools to find resources with the right skills and availability.

Question 14

You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation?

Answer 14

strong leadership skills

This skill is needed to help guide and inspire the team to do the right things and work together.

Question 15

Which organizational factor is most important when you need to make a difficult decision?

Answer 15

the organization’s mission
When a project supports the organization’s mission, the project will likely get more support and resources, so the mission helps determine the best thing to do.

Question 16

Which of the following skills is not crucial for a project manager to possess?

Answer 16

accounting
Although project managers do need to understand aspects of finance, accounting skills can be provided by others.

Question 17

Camille wants to use the Agile approach on the project she will be managing. What significant benefit does the agile methodology provide?

Answer 17

The customer receives value from the project sooner.

One of the key benefits to an agile methodology is that the customer receives value sooner, because partial solutions are delivered on a regular schedule.

Question 18

A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization’s policies. What is the best course of action?

Answer 18

Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn’t work.

Question 19

Rosanne’s boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer?

Answer 19

How will you know when you are done?

Question 20

James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project?

Answer 20

a matrix organization
This organizational structure can be weak or strong, but does allow the project manager to have some authority to make decisions.

Question 21

What are the components that differentiate a project from operational work?

Answer 21

a unique goal, a temporary endeavor, and usually a budget

The definition of a project is “a temporary endeavor that has a unique goal and usually a budget.”

Question 22

What is not a required part of creating a project schedule?

Answer 22

Set a deadline for the project.

Question 23

Raghbir has done all the project planning and is ready to obtain stakeholders’ approval. However, the stakeholders are not co-located. What is the best possible approach for getting their approval?

Answer 23

Have a video conference with all stakeholders.

Question 24

Jivan is preparing an agenda for the project plan approval meeting. Which item should she not include in her agenda?

Answer 24

schedule the project definition meeting

The project definition meeting is held during the initiation phase of the project before the plan is created.

Question 25

Angela is about to start the project plan for a financial system migration project. What information should she identify first because it drives most of the plan?

Answer 25

the work that must be done

Question 26

Chloe is developing her risk management plan and wants to make sure that she can get early warning that a risk might occur. What is the key item she should document in her risk information forms?

Answer 26

the events that might trigger the risk

Question 27

Candace is a new project manager and has asked for your help with the project budget. Which type of cost typically represents the largest portion of a project budget?

Answer 27

labor

Question 28

You are building your project schedule. You have the tasks in the right sequence. What is the next step you should take?

Answer 28

Add the time that you estimate for each task.

Question 29

Turkan is developing a resource management plan for his project. Which part of this plan articulates who makes decisions, who performs work, and who needs to receive status on the project?

Answer 29

responsibility matrix

Question 30

Mei has obtained a graph showing duration data for past projects that follows a normal distribution. Which duration estimate provides the best chance for a project being selected and completed successfully?

Answer 30

the average of the worst-case value and the 50% probability value on the normal distribution

Question 31

The IT department says that there are several products that do what the project needs. What is the most important thing that will help you choose the right product?

Answer 31

understanding your project needs

Question 32

Madhukant’s project includes testing software functions. Which part of the quality management plan would address the processes that will be used to ensure the software is meeting the standards?

Answer 32

quality assurance plan

Question 33

Your coworker has to develop a cost estimate but is unsure which is the best one based on a bell curve of costs for past projects. What is a general practice for choosing the best estimate?

Answer 33

Choose a point halfway between the average and worst-case values.

Question 34

Linde has a tight budget for her project. She needs to potentially seek outside sources. Which plan should she consult to understand the products or services that are available?

Answer 34

the procurement plan

Question 35

Your boss is asking you to take on a reengineering project. The company hasn’t run reengineering projects before, but has hired several project managers with reengineering experience. Which technique is best to use in this situation to estimate time and cost?

Answer 35

Delphi technique

Question 36

This technique is best with large projects, in which major components are estimated and then broken down until reaching individual tasks.

Answer 36

top-down estimating

Question 37

This technique refers to estimating each task and then adding them all until the estimate is determined for the entire project.

Answer 37

bottom-up estimating

Question 38

Your client has just asked you to make changes to some features in the project. What would you do first?

Answer 38

Ask the client to document and submit a change request form.

Question 39

The change review board can’t get through all the change requests that are submitted. They want to focus on requests with significant impact. What process change would you propose to allow the review board to focus on significant changes?

Answer 39

Set thresholds so you or team leads can decide what to do with small change requests.

Question 40

When would you create a work package document that describes the work to be done in explicit detail?

Answer 40

the assigned resource is inexperienced

Question 41

The development team has encountered a problem with a software feature. They need to handle this problem quickly, but they can’t make a face-to-face brainstorming session because they aren’t local. Which alternative solution is best?

Answer 41

videoconferencing

Question 42

Which factor is a test you can use to determine whether you have broken down the work to the right level?

Answer 42

The work package is between 8 and 80 hours to complete.

Question 43

You have created a risk management plan for your project. Which type of response would you use if the scope was changed to remove a risky section of the project?

Answer 43

avoidance

Question 44

George is building his work breakdown structure (WBS) to organize and distribute the project work to various departments. Which type of tasks would he use to represent a department’s responsibility?

Answer 44

summary tasks

Question 45

One risk to your schedule is that a hard drive with customized software fails and you lose the work that was done. Resources on the project team regularly back up their work so they can resume work quickly after a hard drive failure. What type of risk management strategy do backups represent?

Answer 45

risk mitigation

Question 46

Which of the following skills is not crucial for a project manager to possess?

Answer 46

identifying deliverables

Question 47

Izzy has finished identifying risks for her big project, but is unsure how to account for unknown risks from a time and cost perspective. What is the general practice most companies use for projects?

Answer 47

Set aside a percentage of the budget and project duration based on past projects. If you don’t have past experience, use 15%.

Question 48

Kendra has a project team of varying skills and experience. Since the WBS task names are short and may not be enough for the team members to know what to do, what should Kendra do?

Answer 48

Kendra should have her team leaders create work package documents.

Question 49

The project customer and other stakeholders have approved your project plan. After you save the project baseline, those documents will be under the control of the _____.

Answer 49

change management process

Question 50

Which type of dependency is most common in project schedules?

Answer 50

finish-to-start

This type of dependency is best here because it means the finish of one task controls the start of the next task.

Question 51

Milestones can be used in many ways. What is not something that milestones do?

Answer 51

summarize schedule and cost performance
Milestones don’t have duration or assigned resources, so they can’t summarize cost. However, looking at only milestones does provide one type of high-level summary of the schedule.

Question 52

A stakeholder project review meeting is estimated for a one-day duration. There are eight stakeholders. How many work hours do the stakeholders spend in this meeting?

Answer 52

64

Question 53

What is not a required part of creating a project schedule?

Answer 53

what time people start working each day

Question 54

You have quite the diversified team in experience, skills, and hours they work. Which best practice should you follow to help ensure your schedule is as realistic as possible?

Answer 54

Add notes to your schedule to document resource changes and the reasons for the changes.

Question 55

Now that your project is underway, all resource assignments are running late. What is the likely cause?

Answer 55

not taking into account the hours that resources spend on non-project work each day

Question 56

Which activity is not part of the Adapt stage?

Answer 56

Review what has been completed and what is still on the backlog to choose the features for the next iteration.

Question 57

The Agile team is building and implementing features. The team lead runs a daily meeting to review the status on completed and incomplete work. Which Agile stage is the team in?

Answer 57

explore
This is the stage in which the team is working on the features assigned to the current iteration.

Question 58

The customer has identified several new features since the original backlog was built. What do you do to address them?

Answer 58

At the beginning of the next iteration, re-estimate, reevaluate, and re-prioritize the backlog features to decide which ones to include in the iteration.

Question 59

The Agile project management lifecycle _____.

Answer 59

includes activities similar to a Waterfall approach but performed in a different order and with different emphasis

Question 60

What are the names for the stages in an Agile iteration?

Answer 60

speculate, explore, adapt

Question 61

How can using an Agile approach help a company improve delivery?

Answer 61

by using an iterative approach to deliver value sooner

Question 62

Which choice is not a characteristic of Agile project management?

Answer 62

no documentation
Agile projects produce less documentation than a traditional Waterfall approach. They do not totally eliminate documentation.

Question 63

You need to resolve a serious disagreement over requirements between the project customer and another key stakeholder. What is the key communication technique to choose for this situation?

Answer 63

Hold a face-to-face meeting or videoconference.

Question 64

Callahan just completed the planning phase. Now he needs to have a kickoff meeting with the team. What is not something covered in the kickoff meeting?

Answer 64

a detailed review of the project plan

Question 65

Your project meetings run longer than planned and you’re determined to start and finish them on time in the future. What technique would you implement to accomplish this?

Answer 65

Create an agenda with topics and time estimates so you can move topics that exceed their time to the parking lot to be handled later.

Question 66

You have a project committee meeting with all stakeholders. What is the key step you need to take to make the meeting effective for the stakeholders?

Answer 66

Identify the purpose of the meeting and results you need from the stakeholders.

Question 67

Your team asks a lot of questions about their assignments. Although they turn to you to make decisions, they sometimes test the boundaries of what they can do. What stage of team building are they in?

Answer 67

forming
A forming team isn’t comfortable with what their goal is, so they ask a lot of questions. They need answers and direction. As they become more comfortable in their roles, they may challenge the project manager.

Question 68

You are project managing a team of 10 people. Lately, one of your team members is not performing up to par. What is the least likely approach you should use to handle this situation?

Answer 68

Quickly find another team member to take over.

Question 69

There’s a conflict on Mack’s virtual project team. Which approach is best to address the conflict?

Answer 69

a video or phone conference

Question 70

A change request submitted by the project sponsor has an effect on several other projects within the organization. If the change request appears to be a positive addition to the project, who should you ask to approve the change request?

Answer 70

the organization’s executive board

Question 71

Camille receives a change request that will probably affect the project’s business case. How should she manage this change?

Answer 71

She should have the customer approve the change request.

Question 72

Pam owns several risks in a project. What is Pam’s first action as a risk owner?

Answer 72

Proactively implement risk responses before the risks become issues.

Question 73

What is a reason that you might not be able to tailor your project in some ways?

Answer 73

The project is in a highly regulated industry that has specific project management requirements.

Question 74

What is not something you would tailor in a project?

Answer 74

the project objectives

Question 75

Who applies the principles for effective project management?

Answer 75

anyone who works on projects

Question 76

Which factor could directly affect the strategy and portfolio changes that the leadership team makes?

Answer 76

the value realized from project-related work

Question 77

What is the initial driver for what the value delivery system does within an organization?

Answer 77

the organizational vision of senior leadership

Question 78

Estimating a project using the Delphi technique is an example of which type of tool?

Answer 78

method

Question 79

While each performance domain places on a specific topic, what is the overarching focus of all performance domains?

Answer 79

delivering outcomes, benefits, and value

Question 80

What do you use to specify what will be tested in project acceptance tests?

Answer 80

Deliverables and success criteria

Question 81

What is the core of the fairness value?

Answer 81

Act impartially and objectively.

Question 82

PMI’s definition of the Respect Value is to do what for ourselves, others, and the resources entrusted to us?

Answer 82

Hold in high regard.

Question 83

What are PMI’s four ethical values?

Answer 83

responsibility, respect, fairness, and honesty

Question 84

To satisfy the responsibility requirement, what do you need to do?

Answer 84

Own what you do or don’t do it.

Question 85

According to PMI, what personal characteristics depend upon you always being honest?

Answer 85

your reputation and credibility

Question 86

When a conflict surfaces, what do you need to do to demonstrate aspirational respect?

Answer 86

Directly approach the person with whom you have a conflict.

Question 87

PMI’s aspirational standards establish _____.

Answer 87

expectations we have of ourselves as individuals

Question 88

What is a key aspirational fairness behavior when making decisions?

Answer 88

transparency about your decision making process

Question 89

Aspirational honesty involves courageously sharing _____ even when it may be poorly received.

Answer 89

bad news

Question 90

To fulfill the aspirational standard for responsibility, you should only accept assignments that _____.

Answer 90

are appropriate for your skills

Question 91

What are the three major ethical concerns with using AI to help your research and writing?

Answer 91

lack of original thinking, accurate sharing of facts, and potential plagiarism

Question 92

What should you do first if your organization has a practice that could compromise your ethical standing?

Answer 92

Share your concerns with management.

Question 93

Does the law provide adequate guidance for our moral behavior as project managers?

Answer 93

No, there is inadequate case law for new technology, so we must follow our ethical values.

Question 94

What are five steps of PMI’s Ethical Decision Making Model?

Answer 94

assess the facts, consider alternatives, make an initial decision, apply PMI’s ethics, decide

Question 95

Which of these activities fall short of executing on the respect value?

Answer 95

Use your position to influence others for personal gain at their expense.

Question 96

Travis is using a chatbot to create a report for a proposed project. What should he avoid when implementing AI?

Answer 96

Using the AI output presented

Question 97

In order to achieve PMI’s aspirational standards for respect, which approach should a project manager refrain from using?

Answer 97

Look the other way

Question 98

Is it appropriate to place one ethical standard over another?

Answer 98

Yes, when supporting one ethical standard compromises upholding another standard

Question 99

Imani is a project manager and applying the PMI ethical decision-making model. Which action should she take after making and evaluating an initial decision?

Answer 99

Apply PMI’s ethics.

Question 100

While Margo is leading a project, she is faced with an ethical and moral situation. What does PMI require managers to do in these cases?

Answer 100

Take ownership, make a decision, and accept the outcome.

Question 101

A coworker is confronted with a situation that could affect their personal integrity. Which PMI aspirational standard for responsibility would you recommend they follow?

Answer 101

Always do what you say you will do

Question 102

Which approach does not align with PMI’s aspirational standards for honesty?

Answer 102

Take credit for a team’s achievements

Question 103

Which example goes against PMI’s honesty value?

Answer 103

Provide information out of context

Question 104

What prevents a project manager from overcoming the perspective-taking that is required with the fairness value?

Answer 104

acting subjectively

Question 105

Soo-ah was just promoted to project manager. Which area should she focus on, as it relates to ethical behavior and social media?

Answer 105

What is shared in the work setting and on personal accounts

Question 106

Project managers can treat aspirational standards from PMI as _.

Answer 106

Not optional

Question 107

To manage requirements effectively, you’ll need to be prepared to answer the following questions:

Answer 107

Who are the stakeholders?

What do our stakeholders need?

How important is each requirement?

How will we deal with issues?

Question 108

What are the steps involved in project requirements (10)?

Answer 108

Identify standards

Develop an elicitation plan

Identify stakeholders

Gather project requirements

Analyze requirements

Prioritize requirements

Create use cases

Document project requirements

Approve project requirements

Manage changes to requirements

Question 109

Requirements are the key to justifying what part of a project?

Answer 109

Goals, budgets, and resources

Question 110

As you develop project requirements, what will you need to do?

Answer 110

Define stakeholder needs, identify stakeholders, and resolve conflicts.

Question 111

We _____ requirements by determining how important they are.

Answer 111

prioritize

Question 112

Maintaining version numbers can help everyone ensure that they are using the _____ requirements document.

Answer 112

current

Question 113

If you have a large project, how should you prioritize project requirements?

Answer 113

by a ranking system

A one-to-ten ranking by importance is better for large projects than a necessary/optional binary system effective with small projects.

Question 114

Your project involves developing a new software. Which formal standard for requirements management must you comply with?

Answer 114

ISO, IEC, and IEEE 29148-2018

Question 115

The two steps in the requirements approval process are to _____ and to get management approval.

Answer 115

validate requirements with stakeholders

Question 116

What will you do first when the time comes to have your project requirements approved?

Answer 116

Provide the documentation to your stakeholders.

Question 117

The requirements document formalizes the _____ for a project.

Answer 117

goals

Question 118

_____ is focused on figuring out who will be involved, and how they will be affected, by a project.

Answer 118

Stakeholder analysis

Question 119

When you are creating a requirements report, also known as a scope document, what is the second step you will take?

Answer 119

including background information

Question 120

When you are creating a requirements report, also known as a scope document, what is the first step you will take?

Answer 120

creating an executive summary

Question 121

Elicitation is another word for _____.

Answer 121

Gathering

Question 122

Which attribute of project requirements deals with requirements that need to be modified or reviewed if they are not well defined?

Answer 122

Stability

Question 123

When you are gathering project requirements from stakeholders, why is it important that you capture the exact words your stakeholders use?

Answer 123

to avoid biasing the requirements

Question 124

What is the primary purpose of having project requirements?

Answer 124

They link the needs of your business to your customer as well as the project work you need to do.

Question 125

Which choice is an effective way to elicit requirements?

Answer 125

Analyzing business data, observing and documenting how people work, asking questions in group sessions

Question 126

Which organizations publish standards for project requirements?

Answer 126

ISO, IEEE, DLA

Question 127

Why should you always incorporate versioning when changes are requested?

Answer 127

To ensure you have the latest version of the requirements report

Question 128

When you are analyzing your stakeholders for influence and impact, which two factors are you measuring?

Answer 128

Influence is support for a project, and impact involves the project making a major change to the stakeholder’s work or life

Question 129

How can you achieve success in managing project requirements?

Answer 129

Be thorough and consistent

Question 130

What do use cases help you illustrate?

Answer 130

How a process should work

Question 131

You have properly identified your stakeholders. Which two plans will the analysis of these stakeholders help you create?

Answer 131

Elicitation and communication plans

Question 132

What does a good requirements management process help to do?

Answer 132

Justify project resources, manage stakeholder expectations, and focus team efforts

Question 133

How do you best describe a “use case”?

Answer 133

A story of how the solution should work when complete

Question 134

The characteristics of project requirements are also called _____.

Answer 134

Attributes

Question 135

Rafael has built an activity list for his project. What must he estimate in order to build his project schedule?

Answer 135

types and quantities of resources

Question 136

You are developing a schedule management plan for your project. Which part of the plan determines when you will take action if the schedule goes off track?

Answer 136

variances from the approved schedule

Question 137

Because milestones don’t represent _____, you can add as many as you need to your schedule.

Answer 137

work effort

Question 138

Felix needs to define a delay from the finish of one activity to the start of another and the delay does not represent work. What is the best way to model this situation?

Answer 138

Add lag from the dependency predecessor to the successor.

Lag defines a mandatory period of time between the completion of the predecessor and the start of the successor.

Question 139

Maneet is building her project schedule by creating dependencies between activities. Which of the following must she define for each dependency?

Answer 139

predecessors and successors

The activities that control others are called predecessors. The controlled activities are called successors.

Question 140

What is not an example of crashing a project?

Answer 140

replacing resources with less expensive alternatives

Question 141

Which choice is not a best practice for sequencing activities?

Answer 141

Every task in a schedule, including the first and last task, should have at least one predecessor and one successor.

Question 142

Kavita develops more accurate estimates as she learns more about her project. What is this approach called?

Answer 142

Rolling wave planning

Question 143

Instead of a single tester, you have been given a team of three testers. What adjustment should you make to the activities that the testers will work on?

Answer 143

Increase your estimate to account for overhead.

Question 144

Paulo’s manager has requested a resource plan for his current project. What information should Paulo include in that plan?

Answer 144

all resources required, when they are needed, and a high-level estimate for when major sections of the project will occur

Question 145

Getting to know your organization’s procurement processes, planning for the time procurement takes, and _____ will help you get the best resources within your organization.

Answer 145

building relationships with your organization’s resource managers

Question 146

Which resource assignment variable most often remains the same when you create a resource assignment?

Answer 146

work

Question 147

Work resources are best described as _____.

Answer 147

resources that you assign to activities by allocating their time

Question 148

How does a baseline help you manage your project?

Answer 148

It provides a “line in the sand” compared to predicted costs.

Question 149

How does compressing tasks shorten your project duration?

Answer 149

It allows for more than one person to complete a task.

Question 150

What does budget accuracy refer to?

Answer 150

the correctness of the estimate

Question 151

What will not help you refine your project estimate?

Answer 151

your project sponsor

Question 152

Most debates around stakeholder expectations involve _______.

Answer 152

competing constraints

Question 153

It is important to understand how your organization categorizes capital versus ________ costs.

Answer 153

operating

Question 154

What is management reserve?

Answer 154

funding to address unexpected issues not identified in risk mitigation

Question 155

What is variance?

Answer 155

when what you spend varies from your budget plan

Question 156

What is earned value?

Answer 156

the costs you allocated to tasks delivered at any point

Question 157

You need to understand data sources and analyze cost information to produce what project artifact?

Answer 157

budget reports

Question 158

Why is it important to understand the timing of payments when purchasing equipment?

Answer 158

If a purchase varies from when you planned to spend that money, you can appear to be over or under budget.

Question 159

What is the formula for calculating the cost performance index?

Answer 159

earned value divided by the actual cost (EV/AC)

Question 160

What PMI call brief chart quickly conveys your budget status?

Answer 160

Information radiators

Question 161

What are the four elements of quality?

Answer 161

Prevention, Appraisal, Internal Failure, External Failure

Question 162

What potential problem can surface when using accounting months to track costs?

Answer 162

Accounting months don’t always align with calendar months, so statistics can be skewed.

Question 163

Using frameworks and assessments for teams can help you be a better _____.

Answer 163

communicator, leader, and project manager

Question 164

According to the Tuckman model, successful teams go through the stages of Forming, Storming, Norming and ____.

Answer 164

Performing

Question 165

In a weak matrix organization, members of a project team have their performance reviews and compensation decisions made by a ______.

Answer 165

functional manager

Question 166

The Bridge’s Model describes the emotional response to a change as the ________ .

Answer 166

transition

Question 167

The four main domains of Clifton’s strengths are Strategic Thinking, Relationship Building, Influencing, and ______.

Answer 167

Executing

Question 168

A “D” personality type in the DISC profile is a ______.

Answer 168

Dominant

Question 169

There’s a residential building that adjoins a construction site you’re managing. Into which communication category do the residents of that building fit?

Answer 169

spectators

Unless there is a legally authorized oversight role, the neighbors are spectators.

Question 170

Why is a stakeholder communication plan simpler to lay out than an event communication plan?

Answer 170

Stakeholder plans can be anticipated more easily than events.

Stakeholders are free to change their communication preferences, but their preferences can be updated. New events can occur without any warning.

Question 171

Why is informal communication necessary?

Answer 171

Formal communication often omits crucial details.

Question 172

Which situation requires formal, written communication?

Answer 172

a payment request to an infrequent client

Question 173

Why is one-way communication susceptible to misinterpretation?

Answer 173

There is no feedback.

Question 174

After vowing to remain calm, which action should be your first when confronting a stakeholder with a grievance?

Answer 174

Ask the stakeholder for illustrative examples.

Question 175

Why is it important to be concise with executive stakeholders?

Answer 175

Details can obscure the primary message.

Question 176

What is the maximum number of participants who should be in a meeting to solve the excess solvent problem in a manufacturing plant?

Answer 176

5
Three-to-five participants are optimal for a work-group meeting.

Question 177

What should be your first step in writing a document?

Answer 177

List ideas.

Question 178

What are the advantages of a sketch or diagram over text?

Answer 178

A sketch can be more engaging and concise than text.

Question 179

Which stakeholder register entry is inadequate?
consultant, data manager, document specialist, marketing leader

Answer 179

consultant

Question 180

When Tom presents a complex and convoluted message to you, you should _____.

Answer 180

rephrase the message and ask Tom to elaborate on the rephrased version

Question 181

What is the purpose of every item in the SHARKS mnemonic?

Answer 181

to execute an agenda efficiently

Question 182

What is the most common impediment to communication in cross-functional teams?

Answer 182

specialized jargon

Question 183

Which method of communication should you use for an emotionally charged and complex topic?

Answer 183

face-to-face

Question 184

Which quadrant receives the most careful, yet frequent communication?

Answer 184

high power, high interest

Question 185

What is meant by “noise” in the message?

Answer 185

ambiguity or imprecision

Question 186

The four main elements of emotional intelligence are self-awareness, self-regulation, social awareness, and _____.

Answer 186

relationship management

Question 187

The Myers-Briggs Type Indicator (MBTI) classifies people into how many different categories?

Answer 187

sixteen

Question 188

Lencioni describes the “absence of trust” as one of the _____ of a team.

Answer 188

dysfunctions

Question 189

According to the Situational Leadership model, a high task and high relationship style is called _____.

Answer 189

coaching

Question 190

According to Tates’ Work Styles Assessment, what category of people are most focused on the sequential steps in a process?

Answer 190

Planners

Question 191

Which statement about the critical path is not accurate?

Answer 191

The critical path is the sequence of activities that are most important to the project customer.

Question 192

What is the critical path?

Answer 192

The critical path is the longest continuous sequence of activities with zero total float from project start to project finish.

Question 193

The critical path is most helpful when you are trying to _____.

Answer 193

shorten the project schedule

The critical path is most helpful when you are trying to shorten the project schedule, because any change you make to complete a critical activity earlier will make the project finish earlier as well.

Question 194

Which approach helps you model people’s workloads more accurately?

Answer 194

work contours
Contours represent how work levels can vary over the duration of assignments, such as starting slow and ramping up to full time. Using contours more closely matches how people work on an assignment than assuming someone is always fully allocated.

Question 195

Drew needs to balance a person’s workload and has located another person with the skills to do some of the work. What advantage does replacing the resource on some activities have over other methods for balancing workloads?

Answer 195

The schedule often doesn’t lengthen.
When the replacement has the right skills and is available when work is scheduled, this approach often allows the affected activities to occur when originally scheduled, which means the project schedule would not lengthen.

Question 196

If an activity sequence extends beyond its buffer, then you can start using the _____ buffers in the same way to protect the project finish date.

Answer 196

phase
The purpose of a phase buffer is to provide contingency at points in a project when multiple activity sequences merge.

Question 197

Anika is managing a project that shows signs of drifting off schedule. Which project factor would she typically not adjust to get the project schedule back on track?

Answer 197

quality
Quality is the factor that is rarely adjusted because it can cause other problems that endanger the project.

Question 198

Santino regularly watches for early signs of schedule issues. What is the most important reason for performing this project management activity?

Answer 198

He can take corrective action before the issue gets out of control.

Taking corrective action early is the most effective way to keep a schedule on track with the least amount of effort and resources.

Question 199

Kevin is managing a project in which the finish date is crucial and the budget is set in stone. What can he adjust to make all the project factors balance?

Answer 199

project scope

Scope, time, and cost are the triple constraints that can be a manipulated on a project.

Question 200

What are the triple constraints that can be manipulated on a project?

Answer 200

Scope, time, and cost

Question 201

Zoey asks resource managers for less expensive resources for her project. She makes this choice because _____ is more important than the _____ for this project.

Answer 201

cost; schedule

Less expensive resources will reduce cost and could prolong the schedule.

Question 202

What is the most effective way to improve the quality and integrity of project schedules?

Answer 202

conduct schedule quality reviews

Quality reviews of the schedule provide an excellent way to identify issues that decrease the quality and integrity of your schedules, so you can correct not only the current schedule, but also build better schedules in the future.

Question 203

Kumar adds a “finish no later than” date constraint to his schedule. Two activities now show that they will finish later than the project complete milestone. How can he address this negative slack?

Answer 203

Change the critical threshold setting to the lowest total slack value in the schedule.

Question 204

Maurice creates a baseline for his project schedule in order to _____.

Answer 204

compare actual progress to what you planned

Question 205

What does it mean if an activity’s total float is greater than zero?

Answer 205

The activity can delay without delaying the project finish.

Question 206

Rajesh notices that the developer on his project has worked 25 fewer hours than planned. What should he do?

Answer 206

Determine the problem to resolve the issue.

Question 207

If the predecessor in a start-to-start dependency ends very late, what problem arises?

Answer 207

The successor may be scheduled to finish before the predecessor.

Question 208

What is the advantage of applying contours to activities in project schedules?

Answer 208

Attempted correct option
It more accurately reflects how work gets done.

Question 209

If you’re willing to accept some additional risk, _____ is an easy way to shorten the project schedule.

Answer 209

fast-tracking

Question 210

As Kat works on her project schedule, she asks colleagues to provide optimistic, pessimistic, and most likely estimates for some of the activities. Which estimating method is she using?

Answer 210

PERT

Question 211

When Hal is estimating timing for his project activities, which approach would he begin with?

Answer 211

iterative

Question 212

Which variables will Annika use when assigning resources to activities on her project schedule?

Answer 212

duration, work, and resource availability

Question 213

Alex needs to break down his project into work packages. What do these represent in a work breakdown structure?

Answer 213

lowest-level deliverables

Question 214

In the project Brook is managing, a short and very important activity is scheduled to occur midway through a long activity. The same resource is assigned to both. Which type of adjustment works best to resolve the overallocation in this situation?

Answer 214

splitting

Question 215

Fiona’s project team includes a part-time programmer who works mornings. Due to others’ availability, she has a status meeting for the entire team scheduled in the afternoon. What should she do?

Answer 215

Ask the part-time programmer whether they can work when the meeting is scheduled.

Question 216

Haley determines that when the course outline is complete, the online template can be created. How should she define the dependency type between these two activities for her project schedule?

Answer 216

finish-to-start

Question 217

Jamal’s project team is not yet in place, but he is working on his project schedule. How can he show the project’s resource requirements?

Answer 217

List generic resources.

Question 218

Why might Maria decide to add milestones to each reporting period in her project?

Answer 218

to see progress

Question 219

Sylvia is developing several schedules for a large, complicated project. Which type of schedule would she share with stakeholders to provide them an overview of the work?

Answer 219

a summary schedule

Question 220

Nyala has several tasks for project meetings in her schedule. Which resource assignment variable should she specify as fixed?

Answer 220

duration

Question 221

Jiaying’s stakeholders indicate that their project must finish one week earlier than scheduled. Which tasks should she focus on crashing in order to shorten the schedule?

Answer 221

tasks on the critical path

Question 222

Geoffrey is told to bring down the cost of the project, even if it takes longer to complete. What is one way he can do this?

Answer 222

Eliminate overtime.

Question 223

What is the benefit to Jorge when he defines activities for his project schedule?

Answer 223

It is easy to estimate, schedule, and manage work.

Question 224

Trina’s company uses accounting months rather than the calendar months by which she tracks projects. How can this affect her budget, and what should she do?

Answer 224

The numbers may not match up, so she needs to align her numbers with Accounting.

Question 225

Ganesha knows that there are unexpected costs relating to quality that arise during a project. Given this fact, what should he focus on most?

Answer 225

external failure

Question 226

Levon is creating his initial estimate. To correctly produce a budgetary estimate, what must he clarify besides scope, requirements, availability of resources, and material costs?

Answer 226

costs to address risks

Question 227

If Haruto wants to track unexpected costs as his project is being executed, then what should he use?

Answer 227

time-based cost allocation

Question 228

Sarai is creating a budget for a project that has four activities. How should she approach this as a first step in her Work Breakdown Structure?

Answer 228

the number of hours required to complete the activity and the skill level of the individuals doing each activity

Question 229

Thuy is an experienced construction project manager. What has she learned over the years about budgetary estimates?

Answer 229

An accurate estimate cannot be made until unknown costs are known.

Question 230

Nadia included a 10% risk contingency in her estimate for the ABC Corp project. The labor strike for which she added the contingency did not occur. What should she do with the 10% contingency funds?

Answer 230

Keep them in the project budget in case some other unexpected risk arises.

Question 231

Four weeks into Bea’s ten-week project, 30% of the project’s duration has passed and 30% of the budget has been spent. However, only 15% of the work has been completed. What does this mean to Bea?

Answer 231

She must complete 85% of the work with only 70% of the budget.

Question 232

Mason is receiving emails from two investors in a serious disagreement over quality furnishings versus price on a hotel project. What is the first step that Mason should take to ease their tension?

Answer 232

Engage the assistance of the project sponsor.

Question 233

As project manager, why would Elena utilize metrics with all facets of her project?

Answer 233

It is how she can understand variances in her project’s progress.

Question 234

What is the primary purpose of a Project Management Risk Plan?

Answer 234

It provides stakeholders an understanding of the risk management activities to be performed, along with the purpose or desired outcomes of your risk related activities.

Question 235

Cacia is preparing a risk management plan. What should she use to communicate and set expectations for each team member’s responsibilities?

Answer 235

Cacia will use a matrix tool to document the roles, responsibilities, and risk-related activities for each team member.

Question 236

How does conceptual ambiguity create issues for your project?

Answer 236

This is when a sentence can be interpreted more than one way such that, without clarification, your project could head the wrong way.

Question 237

Why do we manage the uncertainty that generates risks?

Answer 237

Because uncertainty leads to issues, and uncontrolled, they can kill your project.

Question 238

Laetitia is preparing to lead a risk identification workshop for her small project. What should she do once the team has identified all the risks?

Answer 238

The next step in the workshop is for Laetitia’s team to classify the risks into groups for further analysis and response actions.

Question 239

In what circumstances would you accept a threat risk?

Answer 239

for risks that have a low probability of occurring or won’t impact your project very much

Question 240

What is the primary way to understand your stakeholder’s risk appetite?

Answer 240

by asking specific questions

Specific questions to stakeholders reveal the risk tolerance you can manage.

Question 241

Why is it important to tell your sponsor when you dip into contingency reserves?

Answer 241

It is important to let your sponsor know when you dip into contingency so your sponsor is aware of what’s happening with the project.

Question 242

Marvin does not have enough time or funds to mitigate every risk, so he needs to analyze only the most important risks on his project. What are the two key parameters to consider for analyzing a risk?

Answer 242

the impact on the project if the risk occurs and the probability that it will occur

Question 243

Why is it considered a risk trigger when a stakeholder group submits frequent change requests?

Answer 243

This is an indicator of changing business conditions, or that stakeholders didn’t devote adequate focus on compiling their requirements.

Question 244

Aanihyn determines that her project has estimation optimism. What type of risk trigger is this, and what must she do?

Answer 244

It is a current risk trigger, and she needs to replan with updated task efforts.

Question 245

Why is it important to understand any audit activities or compliance requirements pertinent to your business?

Answer 245

Because it is possible that products from your project may require a compliance review or will need to be tested against audit requirements.

Question 246

Why does the project manager have to own every risk that exists for the project?

Answer 246

The project manager does not typically own every risk. Each risk should be assigned to an owner who would be best at identifying when the risk might be evolving into an issue.

Question 247

If you’re using new technology or are dealing with a stakeholder set that doesn’t provide detailed requirements, why do you want to address those areas early in your project lifecycle?

Answer 247

Waiting to address areas of uncertainty is risky. As you progress, technology could prove to be inappropriate, or agreements on requirements may never happen.

Question 248

Why do you want to maintain an up to date one page project purpose and status summary document?

Answer 248

It makes it easier to deal with new stakeholders, and the quicker you get to them and discuss the project, the fewer changes you’ll have to deal with.

Question 249

Your coworker is leading a project in which the requirements are unclear. What tip would you suggest they follow to reduce uncertainty and risk?

Answer 249

Take the time to ask questions.

Question 250

In what circumstances would you deploy an exploit strategy for an opportunity risk?

Answer 250

when you can take advantage of an opportunity by ensuring it happens

Question 251

How is it possible for the project manager to manage unknown unknowns?

Answer 251

The project manager can focus on impacts. While an unknown unknown means the event won’t be anticipated, the impacts on the project are not a mystery. Cost, schedule, or scope will be affected.

Question 252

Why do you apply systems based complexity reduction processes on a project?

Answer 252

It allows you to simplify technical approaches by individually dealing with smaller component functions.

Question 253

Atticus is responsible for managing the risk appetite and tolerances for his project. What will help Atticus be more effective with risk mitigation?

Answer 253

Determine the ranking of risk appetite.

Question 254

Lagan has chosen to change the scope of a project and remove the obstacle. What strategy is he using to manage the threat?

Answer 254

eliminate

Question 255

How can task level risks become project level risks?

Answer 255

Task level risks can become project risks if they go unmanaged or undetected.

Question 256

Caleb is managing a project and wants to specifically examine what opportunities and threats there might be with one of the deliverables. What approach would he most likely use?

Answer 256

Consider various outcomes.

Question 257

What is required for an optimal risk response?

Answer 257

It should be appropriate for the risk’s significance, cost-effective, and realistic.

Question 258

Why don’t project managers try to mitigate all risks on a project?

Answer 258

Because you don’t have enough time or money to mitigate all risks.

Question 259

For a project to have success, who must engage in the project work and outcomes?

Answer 259

the project stakeholders

Question 260

You are creating a list of people who are stakeholders for your project. Who would be the key stakeholder?

Answer 260

a project sponsor

Question 261

Which type of stakeholder mapping technique would best be used for managing change and communication?

Answer 261

direction of influence

Question 262

You have a stakeholder who shows up to meetings, but does not provide any input. Which type of stakeholder is this?

Answer 262

neutral

Question 263

Gordon is leading a project software implementation for his company. Halfway through the project, the company merges with another company. How can Gordon be a supportive leader in this situation?

Answer 263

by looking at the bigger picture

Question 264

Your project sponsor wants to understand why some of the stakeholders are upset that certain requirements may not be implemented. Which document will help you explain the situation in more detail?

Answer 264

a requirements traceability matrix

Question 265

Taraj interviewed her stakeholders concerning requirements for a project. What is important for her to understand?

Answer 265

the business need and the reason behind the requirements for the project

Question 266

Yaneek is working on her stakeholder engagement process. What is the first step she needs to take in this process?

Answer 266

Use the stakeholder engagement assessment matrix.

Question 267

There are many reasons that a project can fail. But what is the primary reason for project failure?

Answer 267

inadequate sponsor support

Question 268

You have been working on a long, challenging project, but you sense some stakeholder resistance. What approach should you start with to address the situation?

Answer 268

Use your emotional intelligence to evaluate the resistance.

Question 269

Daniel is putting together a spreadsheet with data that includes stakeholder names, titles, departments, main requirements, underlying business needs, level of authority or influence, level of interest, and communication preferences. What is this spreadsheet called?

Answer 269

a stakeholder register

Question 270

What aspect of a small project can actually make a small project more difficult than a larger project?

Answer 270

there are fewer members on a small team to do what might be the same amount of work

Question 272

What are deliverables?

Answer 272

The tangible results from a project.

Question 273

When you create a Statement of Work to be approved by your customer what are you creating?

Answer 273

The Statement of Work, also called the Scope Statement, is a formal description of the project’s deliverables and the project’s scope.

Question 274

Why would a project manager build contingency time into a project schedule?

Answer 274

to provide a buffer because estimates are not always accurate

Question 275

What is the role of a customer in the ideal kick-off meeting?

Answer 275

talking about the goal and why the project is important

Question 276

A task in your project schedule took a week longer than estimated. If you have set up four weeks of contingency time how will you deal with the delay?

Answer 276

remove one week from the contingency time

Question 277

A team member has requested a change to the project to add a feature to the machine you are building. What is the first question you will ask yourself in evaluating the change request?

Answer 277

Does the change support the overall objective of the project?

Question 278

When asking your team for status updates, what are two key measures you should be tracking?

Answer 278

the finish date and the cost

Question 279

A stakeholder has requested a new feature and you have determined that the change is an appropriate addition to the project. What must you estimate for the request?

Answer 279

the hours it will take to implement, how it impacts the project schedule, the cost of implementing the change

Question 280

When it is time to send off your deliverables for sign-off, and the project has specific specifications, what is the first step in seeking sign-off?

Answer 280

making sure the acceptance tests have been run

Question 281

When a project manager provides tangible results to a customer the project manager is providing _____.

Answer 281

deliverables

Question 282

Among the various things a project manager does as he or she moves a project along, what would be a recurring task?

Answer 282

holding status meetings

Question 283

In a normal distribution, 90% probability of success lies halfway between the _____ and _____ duration.

Answer 283

most likely; worst case

Question 284

What is the most compelling reason to regularly evaluate progress against the project plan?

Answer 284

so you can respond to any issues that arise

Question 285

How should you schedule tasks for the work required on a small project?

Answer 285

Divide the work into small tasks.

Question 286

When you are managing a small project what should you always do when seeking status updates from your team members?

Answer 286

make the update process as easy as possible

Question 287

The _____ is a formal description of a project’s deliverables and scope.

Answer 287

Statement of Work

Question 288

What is the “balancing act”, also known as the “triple constraint”, in managing a small project?

Answer 288

scope, time, and cost

Question 289

The customer has signed-off on the project and you are setting your “lessons learned” meeting. Why might your team members be less than enthusiastic about attending the “lessons learned” meeting?

Answer 289

your team members are ready to move on to the next project

Question 290

When you prioritize responses to problem, what items must you still respond to but you can add the problem to your schedule to be worked on later?

Answer 290

not urgent and important

Question 291

The three legs of the PMI Talent Triangle are Technical Project Management, _____, and Strategic & Business Management.

Answer 291

Leadership

Question 292

Project managers need to mitigate every possible risk.

Answer 292

FALSE

Question 293

Strategy is primarily concerned with day-to-day business issues.

Answer 293

FALSE

Question 294

What three perspectives can be used to justify the need for a project?

Answer 294

Operational, strategic, tactical

Question 295

The Triple Constraints are _.

Answer 295

Scope, time, and cost

Question 296

Reducing turnover leads to _____.

Answer 296

higher retention

Question 297

Three common process improvement approaches are Six Sigma, Theory of Constraints, and _____.

Answer 297

Lean

Question 298

Projects are how businesses implement _____.

Answer 298

changes

Question 299

Six Sigma is a process improvement method that focuses on eliminating _____.

Answer 299

variation

Question 300

What can good customer service reduce?

Answer 300

customer acquisition costs

Question 301

The _____ describes why a customer would benefit from buying your product or service.

Answer 301

value proposition

Question 302

Project managers can calculate a risk index using the probability and _____ of a risk.

Answer 302

impact

Question 303

Project goals should always be _____.

Answer 303

specific

Question 304

What is another name for an income statement?

Answer 304

P&L statement

Question 305

SMART project goals should try to be _____.

Answer 305

realistic

Question 306

An NPV Analysis can show the expected amount of money that a project will _____.

Answer 306

generate

Question 307

What is the difference between scope and requirements?

Answer 307

Scope describes all the project work, but requirements describe the final product.

Question 308

What are the essential elements of a scope baseline?

Answer 308

key deliverables, assumptions, constraints, and work breakdown structure

Question 309

Which activity is an example of gold plating?

Answer 309

adding unnecessary product capabilities

Question 310

What are the best ways to anticipate change and guarantee success?

Answer 310

to monitor progress and keep communicating with the customer

Question 311

A project manager is presented with vague and inadequate project requirements. What should be the project manager’s first step?

Answer 311

Ask for clarification and details of the requirements.

Question 312

How could a project manager best practice strong project management in the presence of expanding stakeholder demands?

Answer 312

by listening to all stakeholders, but not necessarily complying with their requests

Question 313

Which role does a Change Agent play in a change initiative?

Answer 313

Plan how the change will be effectively delivered.

Question 314

Carlo has bought in to the change. How can you motivate Carlo to further acceptance and problem solving?

Answer 314

Encourage Carlo to forward his suggestions to the rest of the team.

Question 315

A project your team has been working on for two months is about to undergo a major change. Using the Kubler-Ross Model, what can you anticipate after the team goes through confusion and depression?

Answer 315

Acceptance

Question 316

LiJean is disappointed by a new process that would make her last month’s work obsolete. How should you approach LiJean to get past her denial and gain her commitment in making the change work?

Answer 316

Acknowledge her concerns, confirm that the change is going to proceed, tell her she is valuable, and then ask for her commitment.

Question 317

Huan is so overwhelmed by a change she is considering resigning. Which step should you take to help Huan deal with her confusion and depression?

Answer 317

Offer the assistance and support of the Change Agent.

Question 318

Tyree is resistant to a planned change because he feels he does not have the new skills needed.

Answer 318

Provide training opportunities that he can take advantage.

Question 319

Magda is personally resistant to a coming change that will reduce her leadership role on the team. How can you best encourage her to become an active and willing participant?

Answer 319

Make sure she understands the value she has to the team.

Question 320

Which process would touch upon all four of Kolb’s learning styles if you were introducing a new software package for your project team?

Answer 320

Offer a choice of hands-on training, a lecture based on a manual, and computer-based simulation.

Question 321

When you communicate a change to your stakeholders, what is meant by channel and frequency?

Answer 321

Channel is providing information the way a stakeholder prefers. Frequency is the type of information you need to share, such as updates.

Question 322

In which change management approach do you have the early realization of benefits?

Answer 322

the pilot study component of the Agile approach

Question 323

ABC Corp. is implementing a change to its project delivery process. Which factor would most likely lead stakeholders to be skeptical about the change being rolled out effectively?

Answer 323

organizational history

Question 324

During a team meeting about a new process, Ramon wants to talk about his reduced role as task leader. Which technique is likely to complicate rather than resolve Ramon’s resistance to the change?

Answer 324

letting him continue talking about his reduced role

Question 325

Anton is still in denial about a change based on a previous experience. He expresses his negativity in front of the team during a workshop. How should you deal with Anton?

Answer 325

Let him know you appreciate his concerns. Then, provide him a couple days to coalesce his input and hold a follow-up meeting.

Question 326

You are leading a facilitate workshop. When you validate an attendee’s perspective, you are _____.

Answer 326

being empathetic

Question 327

What is likely to occur in the Storming stage of Tuckman’s Model of Team Development? And as a leader, what will you have to do?

Answer 327

There will be conflict brewing, so you have to build harmony between the team members.

Question 328

How does resolving conflict in the Norming stage differ from resolving conflict in the Storming stage in Tuckman’s Model of Team Development?

Answer 328

A leader allows the team to work through it in the Norming stage, while the leader helps the team work through the Storming stage.

Question 329

Why should a leader adopt an almost completely hands-off approach at the Performing stage of Tuckman’s Model of Team Development?

Answer 329

The team is competent and cohesive by this stage.

Question 330

Which is the final step in the negotiation process regarding a change?

Answer 330

reviewing execution of any agreements

Question 331

In which stage of Tuckman’s Model of Team Development does a leader need to take on an affiliative approach?

Answer 331

Storming

Question 332

Which is the most important takeaway from Herzberg’s Hygiene Factors regarding motivation with a project team?

Answer 332

Provide recognition for individual achievement and offer additional responsibilities.

Question 333

Sofia had been demoted from her position as team leader through no fault of her own. In light of the theories of motivation, how can you best motivate Sofia to continue working on the team?

Answer 333

Recognize Sofia’s contributions, and provide her with an opportunity to take on a new role.

Question 334

A project has just received a change order from the customer that management approved. How will you inform your stakeholders of the change?

Answer 334

Pass the information on in the way the stakeholder communication plans intend for the information communicated.

Question 335

As far as internal stakeholders are concerned, which is the most important thing a project manager must do before disbanding the project team?

Answer 335

Communicate to the stakeholders that the project is complete and the team is being disbanded.

Question 336

At which point in a change is the highest risk to business units?

Answer 336

delivery

Question 337

During a facilitated workshop, you see a team member arguing loudly with the facilitator about roles. Which action can you take as project manager to ease the conflict?

Answer 337

Provide information you have in your role, that the facilitator would not have to address the member’s concerns.

Question 338

Team building takes place in the _____ stage of the Project Lifecycle.

Answer 338

Definition

Question 339

Who is most likely to encounter operational resistance?

Answer 339

Project Managers and Department Heads

Question 340

You consider yourself an activist. Which learning style most aligns with being an activist?

Answer 340

Concrete Experience

Question 341

The acronym CPIG, as applied to segmenting your stakeholders into categories, stands for what?

Answer 341

Customers, Providers, Influencers, Governance

Question 342

Your team has worked for three months only to see a change that will make all their work moot. How can you deal with the obvious ensuing demotivation of your team?

Answer 342

Remind the team that they have your trust, and that you appreciate their abilities to handle the change.

Question 343

If you are using a scoring system for the driving forces of change, which are you scoring?

Answer 343

the pressure exerted by stakeholders driving the change and resisting the change

Question 344

You are leading a new project team. You have studied the Tuckman Model of Team Development, so what can you anticipate from the team members in the Forming stage?

Answer 344

There will be little challenge from the team.

Question 345

There will always be resistance to change. At which stage in the Project Lifecycle will resistance be fully overcome?

Answer 345

Delivery

Question 346

There is a new leadership structure on your team that you know will shock the team members. Which is the most effective way to deal with the shock when you deliver the news?

Answer 346

Deliver the news to each member face-to-face.

Question 347

If you encounter a team member expressing anger over a change, how should you respond?

Answer 347

Remove blame and clarify the reason for the change.

Question 348

Cy is offering counter suggestions to the change that is coming. How should you deal with this Bargaining stage?

Answer 348

Let him know his concerns are welcome, and have a manager meet with him.

Question 349

At which point in the change lifecycle do you need to gain the commitment of team members for a new process?

Answer 349

when you are preparing for the change