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BEC - My own > Project management > Flashcards

Project management Flashcards

1
Q

What is business process management (BPM)?

A

A management approach that seeks to coordinate the functions of an organization to customer satisfaction

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2
Q

Process management seeks effectiveness and efficiency though promotion of what?

A

Innovation, flexibility, and integration with technology

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3
Q

What are the five categories of business process management?

A 
Design
Modeling
Execution
Monitoring
Optimization
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4
Q

What is the design phase?

A

Identification of existing processes and the conceptual design of how processes should function

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5
Q

What is the modeling phase?

A

The introduction of variables to the conceptual design for what-if analysis

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6
Q

What is the execution phase?

A

The implementation of design changes and development of key indicators of success

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7
Q

What is the monitoring phase?

A

Information is gathered, tracked, and then compared to expected performance

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8
Q

What is the optimization phase?

A

The use of the monitored data and original design to refine the processes

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9
Q

What are the five techniques to process management?

A 
Define
Measure
Analyze
Improve
Control
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10
Q

Process management is also referred to as what?

A

Plan
Do
Check
Act

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11
Q

What are shared services?

A

Redundant services that are combined and shared within a group or organization

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12
Q

What are two complications of shared services?

A
  1. Service flow disruption: Waste in transition, rework and duplication as well as increases in the time it takes to deliver a service
  2. Failure demand: A failure to do something or to do something right for a customer
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13
Q

What is business process reengineering (BPR)?

A

Techniques to help organizations rethink how work in done in order to dramatically improve customer satisfaction, etc.

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14
Q

What is the difference between BPR and BPM?

A

BPR seeks radical changes while BPM seems incremental changes

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15
Q

What is Just-in-Time (JIT) management?

A

Achieves efficiency by scheduling the deployment of resources just in time to meet customer or production requirements

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16
Q

What are costs of quality?

A

Costs associated with activities related to conformance with quality standards and opportunity costs or activities associated with correcting nonconformance with quality standards

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17
Q

What are conformance costs?

A

The cost of ensuring conformance with quality standards:
1. Prevention: Costs incurred to PREVENT the production of defective units: (Employee training, inspection, redesign…)

  1. Appraisal: Costs incurred to discover and remove defective parts before they are shipped – DETECTIVE BEFORE ( Statical quality check, testing, inspection, maintenance )
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18
Q

What are nonconformance costs?

A

The cost of nonconformance with quality standards:
1. internal failure cost: The cost to cure a defect discovered before the product is sent (Rework cost, scraps, tooling changes, downtime..)

  1. external failure cost: The cost to cure a defect discovered after the product is sent (warranty cost, cost of returning, liability claims, reengineering an external failure)
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19
Q

What is total quality management (TQM)?

A

An organizational commitment to customer focused performance that emphasizes quality and continuous improvement

20
Q

What are the seven critical factors of TQM?

A 
Customer focus
Continuous improvement
Workforce involvement
Top management support
Objective measures
Timely Recognition
Ongoing training
21
Q

What is a quality circle?

A

Small groups of workers that use team approaches to process involvement

22
Q

What are quality audits?

A

Techniques used as part of the strategic positioning function in which management assesses the quality practices of the organization

23
Q

What is gap analysis?

A

The determination of the difference between industry best practices and the organization’s current practices

24
Q

What is lean manufacturing?

A

The use of only those resources required to meet the requirements of the customer, reduce waste.

25
Q

What is the theory of constraints(TOC)?

A

Organizations are impeded from achieving objectives by the existence of one or more constraints

26
Q

What are the five steps of TOC?

A 
Identification
Exploitation
Subordinate everything else to the above decisions
Elevate 
Return to step one
27
Q

What is a project?

A

A temporary undertaking intended to produce a unique service, product, or result

28
Q

What are the five major processes of project management?

A 
Authorization
Planning
Implementation
Monitoring
Closing
29
Q

What is a project charter?

A

A document that contains a business justification to fulfill the needs and expectations of initial stakeholders by carrying out a statement of work that will achieve the project objectives

30
Q

What is planning?

A

All of the activities necessary to determine the scope of the project, refine the project objectives, and define the course of action required to attain the project objectives

31
Q

What is implementation?

A

Activities that are associated with completing the work that has been specified in the project plan and producing the deliverables

32
Q

What is monitoring?

A

Procedures that are performed to observe project execution so that potential problems can be identified in a timely manner and corrective action can be taken to ensure completion

33
Q

What is an executive steering committee?

A

A committee that directs a project but does not manage on a daily basis

34
Q

What are organizational process assets?

A

Institutional lessons learned from previous projects, project files, organizational and project process controls

35
Q

What is scope management?

A

Managing all of the work required to complete to complete a project and nothing else

The attributes of the product, service, or result

36
Q

What is a scope baseline?

A

The formal written statement describing both the end product (product scope) and the project scope

37
Q

What is a cost baseline?

A

The amount of money that is expected to be spend on a project

38
Q

What is parametric estimation?

A

A technique that relies on a statistical relationship between historical cost and other variables

39
Q

What is analogous estimation?

A

The cost of similar sized projects conducted in the past used to approximate the cost of the current project

40
Q

What is work breakdown structure estimation?

A

WBS activity is estimated and then the costs of each WBS activity are aggregated to form the project budget

41
Q

What is a three point estimation?

A

A range of cost estimates based on a most likely assumption of project costs

42
Q

What terms can identify the quality of deliverables?

A 
Specific
Measurable
Attainable
Relevant 
Time based
43
Q

What is a project manager?

A

A person responsible for project administration on a day to day basis

44
Q

What is a project member?

A

People who perform the project tasks

45
Q

Who is a project sponsor?

A

An individual at the executive level of management who is responsible for allocating funding and resources to the project

BEC - My own (11 decks)

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