Project Management

Question 1

What is Project Management?

Answer 1

The Project Management application within ServiceNow includes tools to help you create, view and manage projects.

Question 2

What are the phases in the Project Management process flow?

Answer 2

1. Initiating
2. Planning
3. Executing
4. Delivering
5. Closing

Question 3

What project execution types are used in Project Management?

Answer 3

Waterfall
Agile
Hybrid (both Waterfall & Agile)

Question 4

Within Project Management, what persona is responsible for balancing scope, budget, and timeline of projects?

Answer 4

Project Manager

Question 5

Within Project Management, what persona is responsible for coordinating related projects?

Answer 5

Program Manager

Question 6

Within Project Management, what persona is responsible for aligning projects and programs with strategic objectives and manages financials across the portfolio?

Answer 6

Portfolio Manager

Question 7

Within Project Management, what persona is responsible for setting strategic objectives and receives & views status reports?

Answer 7

Executives

Question 8

Within Project Management, what persona is responsible for updating the project tasks?

Answer 8

End User

Question 9

Enables the definition, planning, tracking, and monitoring of projects in a single location

Answer 9

Project Workspace

Question 10

Gives project managers a comprehensive view of all aspects of a project, including a hierarchical list of sub projects (if any); project tasks and the project Gantt chart

Answer 10

Planning Console

Question 11

A project task with a duration of zero (0); used to mark key dates in a project, such as key decision points and approvals

Answer 11

Project Milestone

Question 12

Includes parent-child task relationships and dependencies between tasks

Answer 12

Task Relationship

Question 13

A snapshot of the current planned start date and end dates at the time the baseline was created for each task

Answer 13

Project Baseline

Question 14

Issues have already occurred. Risks (risk of performing/non-performing) are only potential issues; risks should have mitigation plans pre-defined to stop them from becoming an issue or to reduce the impact if they become an issue

Answer 14

Project Risk vs. Issue

Question 15

Capture the planned and actual costs of a project

Answer 15

Project Cost Plan

Question 16

What are included in Project templates? (Select all that apply)

A. Tasks
B. Attachments
C. Demand Baselines
D. Sub-Tasks
E. Checklists
F. Risks

Answer 16

A. Tasks
B. Attachments
D. Sub-Tasks
E. Checklists

Question 17

T | F: A project can only belong to one portfolio.

Answer 17

False

A project can belong to multiple portfolios.

Question 18

T | F: A project can only belong to one program.

Answer 18

True

Question 19

What captures the justification, risks, and challenges for the project?

A. Project Charter
B. Project Justification
C. Project Details
D. Business Case

Answer 19

D. Business Case

Question 20

Within the Project Management module, what are the units of work that make up a project?

A. Stories
B. Project tasks
C. Epics
D. Incidents

Answer 20

B. Project tasks

Question 21

What is recommended to use if you want to see parent and sub tasks in one view?

Answer 21

Planning console