Program & Portfolio

Question 1

What is Portfolio Management?

Answer 1

A collection of demands, projects, and programs, that are

strategically selected to meet goals as well as track costs, benefits, resources, schedules, risks, and issues.

Question 2

What is Program Management?

Answer 2

A group of logically related demands and projects that deliver a business outcome. Projects are bundled together into a program when the benefits of managing them collectively outweigh managing them individually.

Question 3

What persona is responsible for coordinating related projects and demands, monitoring progress and status of all projects and demands, tracking cost, resources and schedules?

Answer 3

Program Manager

Question 4

What persona is responsible for ensuring the ServiceNow environment is configured and operating as expected and works with project administrator for configuration specific to Resource Management?

Answer 4

System Admin

Question 5

What persona is responsible for aligning projects and programs with strategic objectives, and managing financials across the portfolio?

Answer 5

Portfolio Manager

Question 6

What persona is responsible for setting strategic goals for the organization, monitoring status and strategic objectives, viewing and receiving status reports?

Answer 6

Executives

Question 7

A consumer’s desire, and willingness to pay for and/or use a product or service.

Answer 7

Demand

Question 8

Any planned, collaborative effort that is designed to achieve an objective.

Answer 8

Project

Question 9

A logical group of related projects or demands under a single entity.

Answer 9

Program

Question 10

A collection of demands and projects managed as a group to achieve strategic and operational objective.

Answer 10

Portfolio

Question 11

A central location for viewing details of a program and the projects, demands, and program tasks that are part of the program.

Answer 11

Program Workbench

Question 12

A central location to plan portfolios using scenarios for a single fiscal year or multiple years. Include demands and projects in all portfolios or a single portfolio to evaluate , prioritize, and select demands and projects that match your business objectives.

Answer 12

Portfolio Planning Workbench

Question 13

_________ management is about execution and delivery of related projects and __________ management focuses on doing the right projects at the right time by selecting and managing projects as a portfolio of investments.

Answer 13

Program, Portfolio