Project Flow and Considerations

Question 1

What items are covered during the kick off meeting?

Answer 1

Review SOW Deliverable
Present Best Practices
Present Planning Guides
Present Data Collection Primer
Walk-Through Project Timeline

Question 2

What are the customers responsibilities during the Rack and Stack phase

What are Aveksa’s responsibilities

Answer 2

Customer:
Load Pre-requisite Software (for soft appliances)
Rack & Stack Servers (for hard appliances)
Connect to Client Network
Confirm Web Accessibility

Aveksa:
Validate Infrastructure Set-up

Question 3

Why are the design and configuration phases linked closely?

Answer 3

They usually overlap and feed off one another. During this phase the client and Aveksa frequently interface

Question 4

Whose inputs and actions heavily dictate the Configuration activities phase

Answer 4

The customer. The phase is likely constrained by client resource availability and is heavily dependent on client provided inputs and actions

Question 5

When is QA Testing usually performed?

Answer 5

Often QA testing is performed as objects ae created and validated. This saves time and allows for quicker remediation.

Sometimes it is performed after configuration as a separate phase, but that takes time and delays remediation.

Question 6

What is involved with developing internal support structure

Answer 6

Identification of resources to maintain the appliance(s) and database(s), address issues resulting from reviews, and manage end users

Question 7

What is involved with developing external support structure

Answer 7

Interfacing with Aveksa Support (portal, email, or phone) for future software issues & questions