Professionalism II and III

Question 1

What is needed to become a pharmacy technician?

Answer 1

Registration with GPhC –> need to complete revalidation
Two year accredited course (work based commitment)
Knowledge bases - need to do exams
Certain GCSE Grade c and over

Question 2

What are some roles of the pharmacy technician?

Answer 2

Training other staff
Supervising work
Managing a team - e.g. managing other technicians in a hospitals
Can specialise
- aseptics
- accuracy checking technicians

Question 3

What is a medicine counter assistant?

Answer 3

GPhC accredited course (3-6 months)
Sale P and GSL meds under pharmacist supervision
Need to know when to refer to pharmacists
- Can recieve prescriptions and give out dispensed medications

Question 4

What is a pharmacy/dispensary assistant?

Answer 4

GPhC accredited course
NVQ level 2 - complete in 3 years
Dispensing
Stock maintenance/date checking
Medicine manufacture

Question 5

What is the aim of leadership?

Answer 5

Produce change and movement
Looking ahead + strategic vision
Establishing direction, aligns people, motivates and inspires

Question 6

What the aim of management?

Answer 6

Producing order and consistency
Making sure day to tasks are done correctly
Planning and budgeting, organising and staffing, controlling and problem solving

Question 7

What are some core skills in good leaders/managers?

Answer 7

Influencing
maanging resources
Delegation
Team building
Feedback
Making decisions
Coaching
Professional communication

Question 8

What the circle of concern

Answer 8

Things of concern we have no control over

Question 9

What is the circle of influence?

Answer 9

Things we have control over

Question 10

what is the push style in the push pull model of influencing?

Answer 10

• Forcing someone to change
• use of power or authority
• Drawing attention to consequences - punishment or reward
• pushing past resistance
• Use of logical argument

Question 11

Push in push pull model factors?

Answer 11

Force - do this or else…
Rules - You know you can only collect your methadone on x day….
Exchange
Persuasion
Assertion

Question 12

Benefits of push style of influencing

Answer 12

• good when there are no other option in a situation (e.g fire alarm)
• Healthcare tasks that have no wiggle room e.g. filling ii CD register
• good in short term

Question 13

Disadvantages of push style of influencing

Answer 13

• Hierarchy
• doesn’t allow for discussion, compromise or understanding
• no common ground

Question 14

What is the pull style of influencing?

Answer 14

• Motivating a person to change on their own
• Persuasion
• More personal approach
• May not be aware it is happening
• Suggestions and possibilties
• Strong commitment as person feels part of decision making

Question 15

Pull in push and pull model factors?

Answer 15

Personality - use charm, respect, humour, trust
Vision creating - driving towards a common purpose
Bridging - supporting connections between people or a middle ground
Environmental - giving people basic needs to do job (maslows hierarchy of needs)
Problem solving TOGETHER

Question 16

What does maslow hierarchy of needs suggest?

Answer 16

Need to meet basic needs (Safety and physiological needs) before trying to influence others

Question 17

What are the benefits of the pull style of influencing

Answer 17

• good if people dont respond well to authority
• motivating and inspiration
  shows trust
  build skills by bringing others into decision making
  gives people meaning and purpose

Question 18

What are the disadvantages of the pull style of influencing?

Answer 18

May overpromise and underdeliver - mistrust
May not actually be listening to other
Basic needs may not be enough - need to work and develop team

Question 19

What are the FIVE influencing styles outline by musselwhite and plouffe

Answer 19

Bridging - connection and personal relationships
Rationalise- use of logic and reasoning
Assertion - use of rules, law and authority
Inspiring - creating visions or a shared goal
Negotiating - compromising and concessions

Question 20

What is hellers model of delegation?

Answer 20

Analysis - what can be let go of?
Appointment - who can do these tasks?
Briefing - What do you want? how should it be done and what is up to that persons discretion. Answering questions?
Control - supporting at an appropriate level avoid hovering, micromanaging
Appraisal - how have they done. recognise effort. reward and use errors as learning points

Question 21

What are the five stages of delegation according to B.Zipp

Answer 21

Realisation - I DO
Observation - I DO YOU WATCH
COLLABORATION - WE DO
EVALUATION - YOU DO I WATCH
DELEGATION - YOU DO

Question 22

What are some important skill in time managemtn

Answer 22

Goal setting
prioritisation
managing interruptions
avoiding procrastination

Question 23

What are the four energies?

Answer 23

Physical - sleep, meals, exercise
Emotional - mood
Mental - focus, organise, prioritise
Spiritual