Products And Services Flashcards

1
Q

Primary and Secondary Shares

A

A primary share is the first account opened when becoming a member, a savings account.
A member can open up to 9 secondary shares that are structured the same way.

Required documents- deposit member service request

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2
Q

What is a money market account and what is required to open one?

A

The only difference between money market and a regular primary share is a higher interest rate due to a higher minimum balance.
Minimum balance: $2,500
Required documents: deposit member service request

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3
Q

What is a share certificate and what are the requirements?

A

A CONTRACT where the member agrees to deposit a certain amount of money for a certain amount of time, and the credit union pays a higher dividend

Interest is paid quarterly

Minimum balance: $500

Required documents:
deposit member service request
share certificate disclosure

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4
Q

What are the penalties for a share certificate (CD)?

A

The early withdrawal penalty for a 6 or 12
month term… 30 days of interest

The early withdrawal penalty for 18, 24, or 36 month terms… 90 days of interest

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5
Q

What is a lucky savers share certificate?

A

Takes the benefits of a regular CD and gives members the chance to win monthly and quarterly prizes. Every $25 deposit gets you a chance to win (up to 10/month)

12 month term with a 1% APY

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6
Q

What are the requirements for a lucky savers account?

A

Requirements:
-18+
-one lucky savers per account
-one lucky savers per member
-employees not eligible for cash prizes

Required documents:
-deposit member service request
-share certificate disclosure
-lucky savers truth in savings
-lucky savers official rules

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7
Q

What are the penalties for a lucky savers account?

A

First time early withdrawal- $25
Second time = account closed

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8
Q

What is Christmas club?

A

A savings account where members can deposit throughout the year interest free. On October 1st, the money is transferred to their primary share

No penalties or minimums

Required documents:
-DMSR

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9
Q

What are IRAs and what are the 2 types?

A

Individual retirement account where you can save up to $7,000/year.
*They can not be under a joint membership

There are traditional IRAs and Roth IRAs

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10
Q

What is a traditional IRA?

A

Contributions reduce your taxes and you won’t owe income taxes until you withdraw the money in retirement

Distributions before 59 1/2 can face a 10% penalty with a tax bill.
At 72, you are required to make a distribution by April 1st or there is a 50% penalty.

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11
Q

What is a Roth IRA?

A

A non-tax deductible IRA where your money grows tax free and you can withdraw money tax free at retirement.

Money can be withdrawn at any time without penalty.

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12
Q

What is a Health Savings Account (HSA)?

A

A tax-advantaged account for people who are covered under high-deductible health plans to save for medical expenses that aren’t covered
Contribution limits:
$4,150/year for individuals
$8,300/year for families

*Any tax questions are to be referred to their tax advisor

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13
Q

What is rebate checking?

A

A high yield checking account that earns 3.25% on up to a daily balance of $20,000

NO minimum balance or deposit is needed but you need:
-deposit member service request (if no checking already)
Reg-E form (if no checking already)
-rebate checking disclosure

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14
Q

What are the qualifications for rebate checking?

A

-Members must complete 15 debit card transactions per month
-Have at least 1 direct deposit
-enroll in online banking
-enroll in e-statements

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15
Q

What are the rebate options and benefits?

A

-ACH deposit into account monthly
-ACH deposit into account in $25 increments
-$25 increment gift cards

Additional benefits:
-Refund of up to $5 monthly in ATM fees
-1,000 my points plus points for enrolling

*required documents are DMSR and

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16
Q

What is a round-up account?

A

High yield savings account that earns 5% on up to $2,500. Purchases are rounded up to the nearest dollar and the change is put into the round up account.
*ONE withdrawal is allowed every 90 DAYS

17
Q

What are the STAGES youth accounts?

A

Children ages 0-8: savings account w/ legal guardian

Tween ages 9-12: savings and checking account with $100 limit on debit card w/legal guardian

Teen ages 13-17: savings and checking account with $200 limit on debit card and personal checks w/ legal guardian

18
Q

What is Kids Club (Scholar Dollar)?

A

A non-interest account for school age children. They are rewarded $1.50 for each grade 90/A/4 or higher per marking period.

When they reach 18 or graduate, they can withdraw their money

funds go back to CU if closed early

19
Q

What are the online banking services?

A
  1. Transfer of funds
  2. Check balances
  3. Bill pay
  4. Savvymoney
  5. E-statements
  6. Mobile deposit (Picture It)
  7. My card control
  8. Update info.
  9. Buy now, pay later
  10. Account 2 account
  11. Text concierge
  12. Loan payments
20
Q

What is Picture It and what are the requirements?

A

Allows members make deposits from their phones/other devices at any time
must write for mobile deposit only

Eligibility requirements:
-has a checking account
-has a debit card
-enrolled in online banking
-enrolled in e-statements

21
Q

What is Savvymoney?

A

Provides members the ability to monitor their credit through the mobile app and online

22
Q

What is A2A (Account to account transfers) and what are the requirements?

A

Service offered through online banking for members to transfer funds to/from external accounts

Requirements:
-must have a checking account
-register through online banking

23
Q

What are the fees and limits for A2A?

A

Fees:
-transfers from the account are $2.50/transaction
-transfers into the account are free

Limits:
$250 limit for outgoing
$500 limit for incoming

24
Q

What is the CU phone number?

A

(315) 343-7822

25
Q

What is Bill Pay and what are the fees/limits?

A

Members can make single, person to person, and expedited payments. (Account to account, inter-bank transfers, gift checks, donations, etc)
Most payments are done via ACH

Limit:
- $2,500 daily
Fees:
-free as long as used, there is a $5 fee after 3 months of inactivity

26
Q

How can the CU be reached by members?

A

-email
-phone (315) 343-7822
-text concierge
-chat feature on website

27
Q

What can you do through the Text Concierge?

A

-check balances
-transfer money
-branch hours
-increase debit limits
-report card submissions
-loan/credit card applications
-transaction inquiries
-submit documents

28
Q

What can you do with my card control?

A

-lock/unlock cards quickly
-limit use to specific purchases
-set limits to control spending
-real time card usage notifications
-protect against fraud

29
Q

How do you earn points for my points plus?

A

By making purchases with the ocfcu debit or rewards credit card, every $2 spent gets you 1 point. Points can be redeemed for travel, gift cards, and merchandise.
*every 10,000 points gets you .25% off loan rates (only up to 20,000)
You can earn 1,000 bonus points for signing up for rebate checking and/or referring a new member

30
Q

What are the requirements for my points plus?

A

-last 6 digits of card number
-name on card
-zip code

*cannot register before 30 days of account being opened, points expire after 3 years

31
Q

What is ShopSPOT?

A

Allows members to shop merchandise to be rewarded bonus points