Productivity and Collaboration 2

Question 1

What can Chatter Only users do?

Answer 1

They can use features including groups, files, and profiles, view accounts, contacts, ideals, answers, content, dashboard, reports, workflows, calendars, and can access to up 10 custom objects.

Question 2

What is a Chatter External license used for?

Answer 2

Invite customers (user outside of a company’s domain) to chatter groups for collaboration. They have no access to Salesforce objects and data

Question 3

What can be done to avoid losing long Chatter post?

Answer 3

Enable Drafts in Chatter Settings

Question 4

What can Chatter Free users do?

Answer 4

Chatter Free users can access Chatter features but have no access to tabs of data.

Question 5

Which license allows users in Partner and Customer communities to access Chatter?

Answer 5

Lightning Platform Starter

Question 6

What are repeating events called in Salesforce?

Answer 6

In Salesforce Classic, it is called recurring events. In Lightning Experience and Salesforce app, it is called event series.

Question 7

How can users be included in a calendar event?

Answer 7

By using the Attendees field

Question 8

What data is available in the Salesforce App?

Answer 8

Standard and Customer object data available

Question 9

What functionality is not available in the Salesforce app?

Answer 9

Some standard functionality is not available sue as Account Hierarchy, merge Accounts and Contacts, Manage campaign members.

Question 10

What functionality related to users is available in SalesforceA?

Answer 10

Create new users (iOS Only), Edit User Details, Reset Passwords, Assign Permissions Sets, Activate, Deactivate, Unlock, Freeze, Unfreeze users, View Login History

Question 11

What User related function can not be done on SalesforceA?

Answer 11

Update Role field

Question 12

Which mobile app can be intergraded with Salesforce org to allow users to share and edit documents via the Salesforce app?

Answer 12

Quip

Question 13

Which environment are available for selection in the Outlook Integration side panel?

Answer 13

Production and Sandbox

Question 14

Which checkbox can be selected in the Salesforce app by a user who would like Salesforce to run territory assignment rules when an account is updated and saved?

Answer 14

‘Evaluate this account against territory rules on sale’ checkbox

Question 15

Which related list can be accessed on an account record in the Salesforce app to view information about users in the account’s territory?

Answer 15

‘Users in Assigned Territories’ related list

Question 16

What are the different types of AppExchange use cases?

Answer 16

Generic, Functional and Industry Specific

Question 17

Which Chatter feature should users use if they don’t want to receive notifications about specific post?

Answer 17

Mute

Question 18

What are some examples of Functional AppExchange use cases?

Answer 18

Sales, Marketing, Customer Service, Finance, HR

Question 19

What are some examples of Generic AppExchange use cases?

Answer 19

Document Generation, Data Loaders, Document Signing Email, GeoLocation

Question 20

Which type of solution can be downloaded from the AppExchange to connect Salesforce to a third-party system for accepting credit card payments?

Answer 20

Flow Solutions

Question 21

What are some examples of Industry Specific AppExchange use cases?

Answer 21

Healthcare and Life Sciences (Veeva), Real Estate, Education, Non Profit, Financial Services