Production Flashcards
Braverman (1974)
Employs Marxist ideas to the assembly line
- degradation of work and deskilling of labour
- emergence of the assembly line as alongside industrial capitalism
Winslow-Taylor (1911)
Time studies and breaking down of tasks to make assembly lines faster/more efficient
Kanngeiser (2013)
Surveillance in the modern day (Amazon Fulfilment Centres)
Wright (2006)
Maquilladoras of Tijuana, Mexico
- women working on tough assembly lines making TVs whilst being observed by typically male managers
- disposable labour
Bain & Taylor (1999)
Call Centres are an assembly line in the head
Fernie & Metcalf (1997)
Assembly line is a sunday picnic compared to the control that management can exercise in computer telephony
Callaghan & Thompson (2002)
recruit sociable people to fill the job
Casey (1995)
Hephaestus - IT Developers
- not deskilled or inherently controlled
- given a family or team to work in and for
- belonging and work hard because of that
Du Gay (1997)
Organizing Identity
- Organising cultre that shapes workers into proactive and productive components
- i.e Foucaults idea of ‘governance’
Fleming (2014)
Management no longer about trapping the whole person
- but about blurring life and work
- google play areas
Crang (1994)
Socio-Spatial relations of consumption
- emphasised in post-industrial scenarios (New way)
Carlzton (1989)
Moments of Truth
- Meeting of consumers and company ‘service encounters’
Pine & Gilmore (1999)
Work is Theatre
Hochschild (1983)
DeltaAirlines:
- Concept of the Managed Heart and Emotional Labour
- Fewer that 6% of workers now labour on assembly lines
- consumers are co-present
- experience is part of the brand
- emotional labour is biological
- company lays claim to movements and emotions
Bolton & Boyd (2003)
JetOne:
- flight attendants cope better than Hochschild makes out
- they are not alienated from their emotions, they reclaim them from spare time
Warhurst & Nickson (2007)
Witz et. al. (2003)
Aesthetic labour:
- Not just about beauty but non-linguistic communication
Elba Hotels: Staff myst perform certain style:
“we can teach skills”
Wissinger (2007)
Affective Labour:
- Modelling as affective as it creates moods and atmospheres
- Using your body “you are the commodity”
McDowell (2009)
Sex work combines emotional, aesthetic, and affective labour
- selling bodies
