product strategy Flashcards
What is product?
Product is the bundle of satisfaction that is offered to customers
What is product strategy?
Product strategy is the way a product is developed into making it marketable (appealing and relevant) so customer needs can be satisfied
3 levels of a product
core -> actual -> augmented
what is the core level?
what needs is the product providing?
what is the actual level?
physical offerings (product features and functions) eg. brand name, packaging, physical features
what is augmented level?
offer additional services and benefits eg. delivery, warranty, credit, installation
product strategy of a hotel
core: accomodation and dining
actual: facilities (gym, swimming pools), food menus, free wifi, room service, towel and TV
augmented: storage space after check out, bus to airport