Product Knowledge Flashcards
A value of 1 in the cross-sell report means that the customer has completed at least ________________________ with their debit card in the cross-sell period
one purchase transaction
True or False: ATM transactions do not count toward cross-sell credit
True
If a new-to-the-bank customer opens a new checking, two savings accounts, and a new money market account, the cross-sell for this customer would be ___________
Cross sell of 3
The banker would receive cross-sell credit for the new checking, savings, and money market accounts. Opening multiple of the same product type will not increase cross-sell credit.
New customers, Mary and her husband James Smith, opened a joint checking account in the branch. James is listed as the primary owner on the account, and Mary is the co-owner. Both James and Mary were enrolled for Digital Banking. However, only Mary has completed her second logon since account opening. This does not meet the requirement for the Banker to earn cross-sell credit for Digital Banking.
True
Cross-sell is tracked based on the primary customer. You can find the CIF of the primary customer on the cross-sell report. A value of 1 means the primary customer is eligible for digital banking cross-sell credit, has accepted terms and conditions, and has logged onto digital banking on two or more days during the active cross-sell period.
Cross-sell is tracked based on the________ customer.
primary
Promo code 7000 can be used to exclude certain accounts from cross-sell tracking, including Rep Payee, Guardianship, VA Fed Fiduciary, or decedent trust accounts opened after death. What are the requirements for using promo code 7000?
- Add journal notes
- apply during the month of account opening
- obtain approval from market manager or district manager
Promo code 7000 must be applied during the _______ of account opening using a SalesPRO account level service request and using the primary owner’s ______.
month; CIF
Any new product opened in month one, even if it opened prior to the ___________account, will count toward cross-sell results.
checking
A value of 1 in the cross-sell report means that the customer has established a recurring cumulative direct deposit or snap deposit of at least _______________ into one of their accounts opened during the cross-sell period.
$250
A value of 1 in the cross-sell report means that the customer has established a recurring cumulative direct deposit or snap deposit of at least _______________ into one of their accounts opened during the cross-sell period.
$250
A value of 1 means the customer is eligible and has originated at least ______ Zelle transaction during the active cross-sell period.
one
If a customer opens their new checking in April, the cross-sell period will close at the end of which month?
June
Cross-sell includes the month of account opening plus _________
two additional months
John Smith came in the branch to open a joint checking account with his daughter Jane, who is 17 years old. Jane is listed on the account as the primary owner and John as the co-owner. Will this account trigger a cross-sell period?
No- Jane is under 18 years old
Cross-sell is tracked for________ customers only. The customer is considered an adult if the customer was 18 at any point in the 1st month of the cross-sell period.
adult
A customer is eligible for Digital Services cross-sell if the customer wasn’t an active user in the month prior to the beginning of the cross-sell period. Active user is defined as follows: The customer has not logged onto Digital Banking at least____ times in the ________ month(s) prior to the beginning of the cross-sell period.
two times in 3 months
True or False:
If a customer no longer has an active new checking account opened during the cross-sell period, the customer will be removed from cross-sell tracking. If the customer reopens a checking during the original cross-sell period, the customer will be added back into the cross-sell report
True
True or False:
If a customer opens a new checking account on the 10th of the month, triggering a new cross-sell period, and then opens a new savings account online in month two, the savings account will not count toward banker cross-sell.
False
Any additional product opened by the customer, regardless of channel or banker who opened the account, will count toward cross-sell results.
True or False:
A customer can be in two or more cross-sell periods at the same time if they open more than one checking accounts during that period.
False-A customer can only be in one cross-sell period of the same type at a time, but customers can be entered into both types (Consumer and Business) at the same time
A value of 1 in the cross-sell report means that an eligible customer has logged onto digital banking at least ____________________ during the active cross-sell period.
Twice
True or False:
Cross-sell is tracked for new-to-the-bank checking customers only.
False- cross-sell is tracked for both new and existing customers who open a new eligible checking account
A value of 1 in the cross-sell report means that an eligible customer has completed at least ____________________ bill pay transaction during the cross-sell period.
one
this product can help Save Money by Lowering Payments or Reducing Interest Expense
Consumer Loan
A Consumer Loan can help consolidate debits
What product can help Save For The Future?
Money Market, Bill Pay, direct deposit, savings account
money market and savings account
What product can Make Your Banking More Convenient?
Money Market, Bill Pay, direct deposit, savings account
Direct Deposit
direct Deposit is a convenient way to make recurring deposits electronically.
What product can Save Money by Lowering Payments or Reducing Interest Expense?
Bill Pay, Zelle, Mortgage refinance, or savings account?
Mortgage Refinance
A mortgage refinance can help your customer save money by lowering their rate or payment.
What are the features of the Visa College Real Rewards Card?
2,500 first use bonus points ($25)
1.5x points on all purchases
0% into APR for the first 6 billing cycles on purchases and balance transfers
No Annual Fee
The ______________________ card offers 5% rewards on 2 chosen categories, 2% on 1 chosen category and 1% on all other transactions.
Visa Max Cash Preferred Card
This card is a good fit for customers who want to maximize their spend rewards by being able to choose the categories that best fit their lifestyle.
Visa Max Cash Preferred Card
What are the features of the Visa Platinum Card?
0% intro APR for the first 15 billing cycles on purchases and balance transfers
No Rewards
No annual fee
This card is a good fit for a customer who wants to transfer a balance or make a large purchase with zero APR.
Visa Platinum Card
With the Max Cash Preferred card, if a customer does not choose any categories, they will earn _____on all eligible net purchases.
1%
What are the features of the Visa Max Cash Preferred Card?
Spend $500 in the first 90 days, get $150 cash back
5% cash back on first $2,000 in 2 categories you choose, 2% cash back on 1 everyday category, and 1% cash back on all other purchases
0% intro APR for 12 billing cycles on balance transfers
What are the features of the Visa Everyday Rewards+ Card?
earn 4x points on dining, take out and food delivery
2x points on grocery store, gas stations, and streaming services
1x points on all other purchases
0% intro interest for first 6 months on purchases and balance transfers
spend $500 in first 90 days, get 15000 points ($150 value)
*most popular card
$0 annual fee
Visa Secured Cards have credit lines between ____ and ______
$300-$5,000
True or False: The Visa Secured Card earns rewards
False- No Rewards
True or False: A customer can transfer a balance from an existing Associated Bank credit card onto a new zero interest Associated Bank credit card if they apply for a new card.
false
Customers cannot transfer a balance from an existing Associated Bank credit card to a new Associated Bank credit card.
Which two consumer credit cards offer points that the customer can use to redeem for merchandise, travel, gift cards, or cash back?
Visa Everyday Rewards+ Card
Visa College Rewards Card
True or False:
A customer needs to have a higher credit score to be approved for a Visa Max Cash Secured Card than they do for the Visa Secured Card.
False
Both secured card products have the same approval guidelines. A customer may choose to get the Visa Max Cash Secured Card if they want to maximize rewards on what they spend, or a customer might choose the simplicity of a non-rewards card.
True or False:
With the Visa Max Cash Preferred Card, customers need to reselect their accelerated categories every quarter.
False
Customers do not need to re-confirm and/or change their selection each quarter. They will continue to earn rewards within their selected categories.
With the Visa Max Cash Preferred Card, customers can change their categories ______ prior to the start of the upcoming quarter, and up to ____ before the first day of the next quarter.
45 days; 5 days
The ______________________ card offers 4x points on dining, take-out, food delivery, 2x points on grocery, gas, streaming, and 1x points on all other transactions.
Visa Everyday Rewards+ Card
This card is a good fit for customers who are looking to earn points on the everyday items that they already have monthly spend towards like food, gas and entertainment.
Visa Everyday Rewards+ Card
What happens when a 13 month special CD automatically renews?
Turns into a 12 month regular
Name 2 situations in which funds can be withdrawn without penalty from a fixed CD rate
- When CD is in grace
- Death of the account holder
- When funds are moved to AIS
What is the minimum opening deposit for a 30 day Mini-jumbo?
$40,000
What happens when a fixed rate CD matures?
It automatically renews and goes into grace for about 10 days
Are checks available with an HSA account?
No
What is the fee for withdrawing funds from an HSA at an out of network ATM?
No charge from AB but there may be a surcharge fee from the ATM owner
When a customer inquires about a specific product, what needs to be disclosed?
PAID
Product Brochure
Account Fee Schedule
Interest Rate Sheet
Deposit Account Agreement Booklet
What situations must account disclosures be provided?
- Opening an account
- adding parties to an account
- When product information is discussed
- Upon request
When using Overdraft Protection, what is the fee when funds are transferred to cover a negative balance in a checking account?
$0
Darcy overdrew her Choice Checking account by $95 and is using a Premier Line of Credit for overdraft protection. How much will advance from her HELOC?
$100
Bryce overdrew his Balanced checking account by $105 and is using a savings account for overdraft protection. His available savings account balance is $150. How much will advance?
$105
What is the annual fee to use a Premier Line for overdraft protection?
$0
Ace has an Associated Balanced Checking account. He overdraws his account several times a quarter, but is paid enough to cover the deficit within a few days. Should he use a Visa credit card or a checking reserve line for his overdraft proection?
Checking Reserve Line (Likely lower interest rate)
What is the bonus Max Cash Preferred Credit Card customers receive after spending $500 in eligible new purchases in the first 90 days of account opening?
$150
The Visa Everyday Rewards+ credit card customers can earn 4 points on ____, _____, and ______ and 2 points on _____, ____, and _____, along with 1 point on all other eligible purchases
dining, take out and food delivery
gas, groceries, and streaming services
The Max Cash Preferred Credit Card offers customers ___% cash back (for the first $_____ spent)in _____ categories and ____% cashback in one category
5% (first $2,000 spent) in two categories
2% in one category
What is the standard time frame for the 0% introductory rate on balance transfers or purchases for the Visa Platinum credit card?
15 months (or current promo)
What fee is charged for balance transfers on the Visa Platinum credit card?
3%
What is the name of the credit card disclosure that needs to be printed and reviewed before submitting the application?
Terms and Conditions
List each of the “Five C’s of Credit”
Credit
Capacity
Collateral
Capital
Character
When a customer inquires about a loan, can the banker ask the customer what collateral they intend to use?
No
When a customer inquires about a loan, can the banker ask them about the purpose of the loan?
Yes
Horatio has $4,000 in monthly income. His current liabilities are $1,200 a month and he is looking at a $400/month auto loan. What would his debt-to-income ratio be?
40%
Damian has a house valued at $250,000 with a $150,000 balance left on the mortgage. He is considering opening a HELOC. What is the maximum line he could open, if his combined loan to value cannot exceed 80%
$50,000
80% of $250,000 is $200,000
$200,000-$150,000 balance= $50,000
True or False: A closed-ended loan has a fixed payment over a fixed amount of time (term).
True
What is the minimum lock-in amount on an Equity Express Line?
$5,000
How long is the draw period on an Equity Express Line?
10 years
What are 2 ways that a customer can waive the Equity Express lock fee?
- Locking a balance at an account opening
- When making a new draw of $10,000+
what is the minimum payment on an Equity Express Line during the draw period?
$50 or accrued interest plus any payments from locked-in balances
What lien position(s) are acceptable on a vehicle secured loan?
1st
What is the minimum loan amount for a cash-secured loan?
$1,000
What is the maximum amount someone with a $50,000 yearly income will quality for a Premier Line of Credit?
$10,000
20% of AGI- Annual Adjusted Income
Liza is a student who wants to start an IRA with money from her paper route and earns $5,500 per year. What is the limit of how much she can contribute to her IRA?
$5,500
At what age can a person begin making withdrawals from an IRA without penalty?
59 1/2