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B > Banker Training > Flashcards

Banker Training Flashcards

1
Q

True or False: You can abbreviate the words Annual Percentage Yield as APY

A

False- you must say the words Annual Percentage Yield

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2
Q

If by mail or phone inquiry, you must offer to send the disclosures to the customer. If the customer provides their address, the disclosures must be mailed within _____ hours

A

24-48 hours

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3
Q

EMV is a global standard in _______ _______ ______ at the point of sale

A

fraud reduction technology

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4
Q

EMV chip cards utilize __________ to transmit unique codes, not _____ ____, at the time of the transaction, reducing ______ ________.

A

security rules, card data, fraud risks

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5
Q

What does EMV stand for?

A

Europay, Mastercard, Visa

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6
Q

_______ is a third party company that reviews card activity

A

Fiserv

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7
Q

Fiserv has the ability to contact customers directly to determine ________. The account will be ______ until the customer is reached

A

validity/blocked

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8
Q

How can customers place a travel alert?

A
  1. Online banking-travel notice
  2. Call customer care
  3. Send a secure message
  4. Visiting a branch to add alert to sales pro or teller pro
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9
Q

What is the Debit/ATM card overdraft service?

A

Provides personal and business checking account customers the option to choose whether or not they would like ATM and one time debit card transactions to be authorized if sufficient funds are not available for the transaction

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10
Q

What are the 3 categories of alerts that a customer can place on their accounts?

A
  1. Transaction
  2. Balance
    3 .Security
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11
Q

What is the cost of a same day bill payment via Bill Pay?

A

$9.95

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12
Q

What are the benefits of digital banking?

A
  1. Convenient
  2. Secure
  3. Peace of mind
  4. Save time
  5. Save money
  6. Make money
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13
Q

What is the cost of an overnight check payment through bill pay?

A

$15.95 (cost of an overnight express UPS envelope)

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14
Q

_____ _______ is available through mobile banking only- its an easy and safe way to view your balances without having to login

A

Instant Balance

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15
Q

Can customers choose which accounts to show on their phone via Instant Balance?

A

yes (up to 6 accounts)

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16
Q

Can you us Bill Pay to send a paper check to someone?

A

Yes

17
Q

What are 3 things you can do with Zelle?

A
  1. Send money
  2. Receive money
  3. Split Bills
18
Q

Zelle is similar to a debit card payment and doesn’t use ________.

A

ACH- Automatic Clearing House

19
Q

Zelle recipients have ____ calendar days from the date they ___ the notification to accept the funds, or they will be returned to the sender

A

14; receive

20
Q

What are 3 advantages of using Zelle for payments?

A

Easy, Safe, Secure

21
Q

What is the daily deposit limit for snap deposit?

A

$10,000 or 2 deposits

  • private banking limits may be manually adjusted if requested
22
Q

Snap deposits are reviewed between ____ and _____.

A

6am and 6 pm

23
Q

What is the cutoff time when making a snap deposit?

A

6pm

24
Q

What steps must a new Bank at Work customer take in order to earn up to $400 for opening a personal checking account?

A
  1. Open a new account
  2. Have direct deposit totaling $500 or more within 90 days
  3. Total relationship balance over $10,000
25
Q

What is the bonus structure for Bank at Work?

A

$100: direct deposit ($500 or more) and balance up to $999.99
$200: balance $1,000-4,999.99
$300: balance $5,000-9,999.99
$400: balance >$10,000

*balance- aggregate of accounts

26
Q

Bank at Work will save ______ off a mortgage loan closing

A

$500

27
Q

The Bank at Work promo code is…

A

Checking 1500

28
Q

A Bank at Work bonus will appear in _____ days

A

120 days

29
Q

What does SHINE(R) stand for?

A

Smile
Handshake/headnod
Introduce
Name
Eye contact
Refreshments

30
Q

Set the agenda by going to _____ for your customer

A

BATT

Benefit
Ask questions
Take notes
Time

31
Q

Daily Money Managment

A

Relationship–> Cash In –> Access –> Cash Out –> Protection

32
Q

For a non resident alien, atleast one of the pieces of documentation must support what claim?

A

Foreign Citizenship

33
Q

What is the funds availability on a not on us check for Choice Checking customers after 30 days?

A

$5,100 same business day, 525 next business day, remaining in 5 business days

34
Q

What is the posting order or transactions in overnight processing?

A

Credit/Deposit –> In person (debit card/in branch) –> electronic/recurring –> Checks (by check#)

35
Q

To ensure regulatory compliance, when are appropriate account disclosures provided for consumer accounts?

A
  1. anytime an account is established
    2.anytime rates are discussed
    3.anytime a product is inquired about or discussed
  2. anytime a new party is added to the account
  3. upon request

*even over the phone

36
Q

What disclosures must be provided when a customer is requesting product information for deposit accounts?

A

PAID

Product Brochure
Account fee schedule
Interest rate sheet
Deposit account agreement

37
Q

What disclosures must be provided when a customer is requesting rate information (i.e. CD or Savings)?

A

Interest rate sheet

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