Product and service Design Flashcards
process of engineering or creating a future product or service, including form, fit, and function.
product and service design
6 Issues in Product and Service Design
Product liability
Life Cycles
Reliability
Standardization
Robust Design
Designing for Mass Customization
refers to the
responsibility of a manufacturer for any injuries or damages caused by a faulty product.
Product liability
the process a product goes through from when it is first
introduced into the market until it declines or is removed from the market.
Life cycles
4 phases of life cycles
Introduction, growth, maturity, decline
a design that results in product or services that can function over a broad range of condition
Robust Design
measure of the ability of a product, part or system to perform its intended function under a prescribed set of condition.
Reliability
refers to the extent to which there is absence of variety in a
product, service, or process.
Standardization
a strategy of producing basically standardized goods, but incorporating some degree of customization in the final product or service.
Designing for Mass Customization
It is a postponement tactic. refers to the process of producing but not quite
completing, a product or service until customer preferences are known.
Delayed differentiation
form of standardization in which component parts are grouped into modules
that are easily replaced or interchanged.
Modular Design
2 tactics for mass customization
Delayed Differentiation
Modular design
Phases in Product Design and Development
Idea Generation
Feasibility Analysis
Product Specifications
Process Specifications
Prototype Development
Design Review
Market Test
Product Introduction
Follow-up Evaluation
is the conscious identification of a product idea that logically addresses an opportunity.
Idea Generation
Ideas may come from the supply chain: customers, suppliers, distributors,
employees, and maintenance and repair personnel through surveys, focus groups,
complaints and unsolicited suggestions for improvements.
Supply-chain based
By studying competitors’ products
and services, an organization can glean many ideas. One way to do that is reverse
engineering, that is purchasing a competitor’s product, then carefully dismantling
and inspecting it, searching for ways to improve its own product.
Competitor based
purchasing a competitor’s product, then carefully dismantling
and inspecting it, searching for ways to improve its own product.
reverse engineering
Research is another source of ideas for new and improved products or
services.
Research based
determines the viability of the product.
Feasibility Analysis
Three feasibility analysis
market analysis
economic analysis
technical analysis
involves detailed descriptions of what is needed to meet (or exceed)
customers’ expectations.
Product Specifications
With product and process specifications complete, one (or a few) units are made
to see if there are any problems with the product or process specifications.
1st ever model made.
Prototype Development
The prototype is examined for any defect in function and design. is done to make any necessary changes to the design or abandon the design if it is found not functional, else proceed to market testing.
Design Review
used to determine the extent of consumer acceptance. If
unsuccessful, return to the design review.
Market Test
Promote the product.
Product Introduction
Determine if changes are needed, refine forecast.
Follow-up Evaluation
refers to the designing of products that are compatible with an organization’s capabilities.
Designing for Manufacturing
smooth transition from product design to production
bringing design and manufacturing engineering people
together early in the design phase to simultaneously develop the product and the processes
for creating the product.
Concurrent engineering
product design using computer graphics. CAD increases productivity of
designers and creates database for manufacturing
Computer-Aided Design (CAD)
focuses on the reduction of the number
of parts in an assembly, as well as on the assembly methods and sequence that will be employed.
Design for Assembly
means recovering materials for future use.
Example: reclaimed
metal or plastic parts may be melted down and used to make different products.
Design for Recycling
refers to refurbishing used products by
replacing worn-out or defective components, and selling the products.
Remanufacturing
Designing products so that they can be
easily taken apart has given rise to another design consideration
Design for disassembly
refers to an act, something that is done to or for a customer (client, patient,
etc.).
Service
