Product and service Design

Question 1

process of engineering or creating a future product or service, including form, fit, and function.

Answer 1

product and service design

Question 2

6 Issues in Product and Service Design

Answer 2

Product liability
Life Cycles
Reliability
Standardization
Robust Design
Designing for Mass Customization

Question 3

refers to the
responsibility of a manufacturer for any injuries or damages caused by a faulty product.

Answer 3

Product liability

Question 4

the process a product goes through from when it is first
introduced into the market until it declines or is removed from the market.

Answer 4

Life cycles

Question 5

4 phases of life cycles

Answer 5

Introduction, growth, maturity, decline

Question 6

a design that results in product or services that can function over a broad range of condition

Answer 6

Robust Design

Question 7

measure of the ability of a product, part or system to perform its intended function under a prescribed set of condition.

Answer 7

Reliability

Question 8

refers to the extent to which there is absence of variety in a
product, service, or process.

Answer 8

Standardization

Question 9

a strategy of producing basically standardized goods, but incorporating some degree of customization in the final product or service.

Answer 9

Designing for Mass Customization

Question 10

It is a postponement tactic. refers to the process of producing but not quite
completing, a product or service until customer preferences are known.

Answer 10

Delayed differentiation

Question 11

form of standardization in which component parts are grouped into modules
that are easily replaced or interchanged.

Answer 11

Modular Design

Question 12

2 tactics for mass customization

Answer 12

Delayed Differentiation
Modular design

Question 13

Phases in Product Design and Development

Answer 13

Idea Generation
Feasibility Analysis
Product Specifications
Process Specifications
Prototype Development
Design Review
Market Test
Product Introduction
Follow-up Evaluation

Question 14

is the conscious identification of a product idea that logically addresses an opportunity.

Answer 14

Idea Generation

Question 15

Ideas may come from the supply chain: customers, suppliers, distributors,
employees, and maintenance and repair personnel through surveys, focus groups,
complaints and unsolicited suggestions for improvements.

Answer 15

Supply-chain based

Question 16

By studying competitors’ products
and services, an organization can glean many ideas. One way to do that is reverse
engineering, that is purchasing a competitor’s product, then carefully dismantling
and inspecting it, searching for ways to improve its own product.

Answer 16

Competitor based

Question 17

purchasing a competitor’s product, then carefully dismantling
and inspecting it, searching for ways to improve its own product.

Answer 17

reverse engineering

Question 18

Research is another source of ideas for new and improved products or
services.

Answer 18

Research based

Question 19

determines the viability of the product.

Answer 19

Feasibility Analysis

Question 20

Three feasibility analysis

Answer 20

market analysis
economic analysis
technical analysis

Question 21

involves detailed descriptions of what is needed to meet (or exceed)
customers’ expectations.

Answer 21

Product Specifications

Question 22

With product and process specifications complete, one (or a few) units are made
to see if there are any problems with the product or process specifications.
1st ever model made.

Answer 22

Prototype Development

Question 23

The prototype is examined for any defect in function and design. is done to make any necessary changes to the design or abandon the design if it is found not functional, else proceed to market testing.

Answer 23

Design Review

Question 24

used to determine the extent of consumer acceptance. If
unsuccessful, return to the design review.

Answer 24

Market Test

Question 25

Promote the product.

Answer 25

Product Introduction

Question 26

Determine if changes are needed, refine forecast.

Answer 26

Follow-up Evaluation

Question 27

refers to the designing of products that are compatible with an organization’s capabilities.

Answer 27

Designing for Manufacturing

Question 28

smooth transition from product design to production
bringing design and manufacturing engineering people
together early in the design phase to simultaneously develop the product and the processes
for creating the product.

Answer 28

Concurrent engineering

Question 29

product design using computer graphics. CAD increases productivity of
designers and creates database for manufacturing

Answer 29

Computer-Aided Design (CAD)

Question 30

focuses on the reduction of the number
of parts in an assembly, as well as on the assembly methods and sequence that will be employed.

Answer 30

Design for Assembly

Question 31

means recovering materials for future use.
Example: reclaimed
metal or plastic parts may be melted down and used to make different products.

Answer 31

Design for Recycling

Question 32

refers to refurbishing used products by
replacing worn-out or defective components, and selling the products.

Answer 32

Remanufacturing

Question 33

Designing products so that they can be
easily taken apart has given rise to another design consideration

Answer 33

Design for disassembly

Question 34

refers to an act, something that is done to or for a customer (client, patient,
etc.).

Answer 34

Service