Processes

Question 1

List the 4 Processes

Answer 1

Acquisition
Development
Maintenance
Separation

Question 2

Acquisition: What is Human Resource planning?

Answer 2

involves strategies which allow staff to meet current and future needs of the bus.

Question 3

How can a bus. determine Human resource planning strategies?

Answer 3

1) Identifying skills and required no. of employees need for future
2) Analysing exiting workforce (Skills that can be utilized by the bus.
3) Comparing future needs of the bus. with current staff (to determine need for staff)

Question 4

List the stages of Acquisition

Answer 4

1) Identifying Staffing Needs
2) Recruitment
3) Selection

Question 5

Outline processes of Identifying staffing needs

Answer 5

Job Description - describes duties / responsibilities of job

Job specification - skills / qualifications needed

Remuneration - wages, salaries, entitlements

Question 6

What is Recruitment?

Answer 6

A fair and non-discriminatory section process

• Internal
• External

Question 7

What is SELECTION and what does it involve

Answer 7

Selection is a screening process. Information about applicants is reviewed and best applicant is chosen.

Involves:

• Application forms
• Trial Periods
• Interviews
• Written Tests (aptitudes and physiological tests)

People with general skills are more likely to be selected as they fit into the business culture easier.

Question 8

Qantas: Acquisition

Answer 8

At Qantas, selection error causes:

• Loss of productivity
• Damage company reputation
• Absenteeism
• Cost of employee termination / replacing employee (training costs)

The cost of replacing staff is approx. half the employees wage or salary.

Question 9

what is the process of DEVELOPMENT

Answer 9

• Induction
• Training
• Mentoring and Coaching

Question 10

What is Induction

Answer 10

Introducing employees to new job, co-workers and bus. culture.
-Establishes workplace behaviors & day-to-day operations

Question 11

Training…

Answer 11

Aims to develop skills, knowledge and attitudes.
-Employees learn variety of skills and are more flexible

A good training program assesses needs of individual, job + business.

Question 12

On the job training. Pros and Cons

Answer 12

Pros:

• First hand experience
• No Cost
• Employee is productive

Cons:
Disruption to operations
Time to train employee

Question 13

Off the job training. Pros and Cons

Answer 13

Pros:

• Knowledge about skill sectors
• Professional advice / training (Tafe)
• Employee confident when going into job

cons:
- Costs money (training expenses)

Question 14

mentoring and coaching

Answer 14

Mentor:
Person relationship between staff member and mentor
-Long term process to develop skills in present and future jobs.

Coaching:
Sharing skills relevant to employee needs in current job
-Building skills to overcome weakness

Question 15

Performance Appraisal…

Answer 15

Used to Evaluate employee performance and identify areas for development
E.g.

Behavioral observation scales:
-Supervisor observes + records behavior + performance over time

+: Provide Feedback Easily
-: May focus too much on negative elements

Interviews:
-Formal discussion between supervisor + employee

+: Allows for questions + discussion - can be detailed
-: Intimidating to employee - reluctant to discuss

Question 16

MAINTENANCE refers to

Answer 16

Managing the needs of staff for health and safety. IR and legal responsibilities

Question 17

why is staff well being important?

Answer 17

Staff well being is important to:

• Retain Staff
• Increases productivity
• Improves level of morale among workers (better SATISFACTION)
• Improves communication between management and workers (less disputes)

Question 18

Workplace Culture

Answer 18

Effective and constructive communication helps bus. Avoid conflict, support employee participation and build a positive. bus. culture.

Question 19

Why is Participation Important?

Answer 19

Participation motivates / empowers employees and improves communication

Question 20

Determine Participation Strategies

Answer 20

• Team briefings - Share knowledge, skills and experience

- Employee Surveys and feedback from performance interviews - Valued feedback on ways to improve bus. performance.

Question 21

List the types of rewards

Answer 21

• Monetary
• Non monetary
• Intrinsic Reward

Question 22

Determine the advantages of Flexible + family friendly work arrangements

Answer 22

Increased staff wellbeing, efficiency + productivity
Increased work-life balance
-Increased morale / job satisfaction
-decreased turnover & stress levels

Question 23

Determine strategies to minimise bullying

Answer 23

• Implement cultural awareness into training
• Management committed to resolving bullying
• Promote culture based on open communication, respect + trust

Question 24

Qantas: Development

Answer 24

Objectives of training and development at Qantas:

• Fewer accidents and damage to equipment
• Improved quality of service
• Make employees more versatile in its operations (flexible)

Question 25

Qantas: On and Off the Job Training

Answer 25

On the Job:

• Apprenticeships
• Mentoring
• Demonstrations/Instructions

+:

• Cost effective
• Employees are productive
• Learn whilst doing

-:
Bad habits may be passed on
Disruption to operations

Off the Job:

• Qantas Collage Online
• Sponsored Courses
• Qantas Center of service excellence

+:

• Specialists and Experts
• More confident when starting job

-:
More expense
Employees have qualifications and may leave for better jobs

Question 26

Qantas: Maintenance

Answer 26

Flexible Working conditions:

• Qantas had implemented a number of flexible working initiatives to assist in work life balance and family life. These include:
• -Increasing opportunities for part time and flexible employement
• -A ‘keep in touch’ program for staff on maternity leave
• -New childcare facilities in Sydney, Melbourne and Brisbane

Question 27

SEPARATION

Answer 27

The ending of an Employment Contract from either the employer or employee

• Voluntary Separation
• Involuntary Separation
• Dismissal

Question 28

Voluntary Separation

Answer 28

Retirement:

• Due to lack of motivation or for leisure
• Graying populations means older people work longer

Resignation:

• Need for change
• Dissatisfaction with Job
• Lack of motivation

Voluntary Redundancy:

• Employee nominates to leave when job becomes redundant
• Technological change
• Merger or take over

Question 29

Involuntary Separation

Answer 29

Involuntary Redundancy:

• Lack of work
• Bus. Closing down
• Retrenchment

Question 30

Dismissal

Answer 30

Instant or Summary Dismissal:

• Theft
• Misconduct of an employee
• Gross negligence (extremely careless behavior)

Dismissal after series of warnings:

• Continual lateness
• Failing to perform duties as required
• After 3 warnings employer may dismiss employee

Unfair Dismissal Legislation
-Protects employees from ‘harsh, unjust and unreasonable’ dismissals e.g. discrimination

Question 31

Qantas: Separation

Answer 31

Due to the GFC, increasing competition, technological change and falls in profitability. Qantas:

• forced to downsize 5000 staff between 2014-2016
• involuntary redundancy (retrenchment)