Effectiveness Flashcards
List the Indicators of Effectiveness
- Corporate Culture
- Bench marking key variables
- Changes in staff turnover
- Absenteeism
- Accidents
- Levels of disputation
- Workers Satisfaction
Benchmarking
Allows comparison of bus. performance against other bus. or internal measures (forecasts)
Staff Turnover
Rate at which employees leave the business.
- High staff turnover = poor employment relations (employees express dissatisfaction by leaving)
Problematic because:
- Recruitment & training costs
- Loss of productivity - disruptions in culture / operations (loss of skills)
- Lower levels of morale - culture
Corporate Culture
Relates to the values and beliefs within an organisation
- Behaviours / Expectations
- Determines how staff perform their work
Strong Corporate Culture = Increase productivity, loyalty, intrinsic rewards which encourages employees to make decisions in the interest of the bus. goals.
What are the Indicators of Poor CC?
- Absenteeism
- Staff Turnover
- Level of Disputes
How can a business build workplace culture?
- Fun Atmosphere / Participative Culture - Employees feel Valued
- High Levels of training / mentoring - Employee Development
- Collaboration - teamwork and social interactions
Absenteeism
Employees not attending work
- High levels of absenteeism means strategies are ineffective (job design, disputes)
Since 2010, 7% increase in absenteeism. On average, SME’s lose more than %25 000 in lost productivity
Qantas: Staff Turnover
Qantas Staff turnover decreased in 2018 to 4.8% from 4.9% in 2017, indicating improved HR effectiveness
Qantas: Absenteeism
Absenteeism rates have decreased in recent years and average 9 days per year.
Levels of Disputation
measures frequency of employee + employer issues + conflicts
More disputes = less effective hr function
- Reduced morale
- Tension and disruption to services / productivity (Industrial Actions)
Qantas: Levels of Disputation
Recent Action by Qantas to -Axe jobs (5000 jobs between 2014-2016) -Introduce more part-time and casual employees (25%) - Outsource jobs Have caused Industrial tension
Accidents
More than 100 000 employee workplace injures are reported to Work Cover NSW annually
High Accident rates suggests a lack of appropriate training and development
Qantas: Accidents
2018 shows the lowest injury frequency rate of 23.9 out of all previous years, indicating improvements in training and development (evident in online training and aircraft simulators)
Worker Satisfaction
High levels suggests workers are happy + content at work.
- Increases engagement, productivity + loyalty
- Determined through job design + employee surveys
Qantas: Worker Satisfaction
Qantas measures satisfaction through staff surveys & employee feedback.
in 2018, group engagement remained steady at 80%, indicating high levels of worker satisfaction and effective HR management / strategies (job design, rewards).
