Processes Flashcards
1
Q
Processes
A
Not only concerned with procedures and policies but how the product is delivered as well. Concerned about the purchasing experience.
Businesses need to clearly define the shape their processes will take in order for stakeholders to know what to do.
Aim: Standarized service provision
2
Q
Procedures that businesses need to consider
A
Payment methods
Queuing time
Identify customer requirements
Handle complaints
Handle service
Handle orders and delivery
3
Q
How to improve processes
A
Find a method to speed up delivery times
Provide a variety of payment methods
After-sales service
Inform customers how long their food is going to take in restaurants.
4
Q
Limitations
A
Time consuming
Complex and expensive (specially for startups)
