Process Troubleshooting

Question 1

What are the 5s?

Answer 1

Sort
Set in order
Shine
Standardize
Sustain

Question 2

What are the characteristics of effective problem solving?

Answer 2

Problem Statement
Specification of the problem
Objectivity
Effective use of information
Care in application of change

Question 3

What techniques can be used to effectively use information for problem solving?

Answer 3

Comparison
Process grouping
Logical pairs
5Ys

Question 4

Why is the problem statement important?

Answer 4

It specifically defines the issue you’re facing

Question 5

What is the “is/is not” approach used for?

Answer 5

Quickly ruling what the problem is not (either material, process, or operator)

Question 6

What is process grouping?

Answer 6

Identifying natural groupings and isolating which groups do contain deviation

Question 7

What is 5Ys?

Answer 7

A way to figure out the root cause of a problem by asking why 5 times. Uses counter measures rather than solutions so this problem does not continue to reoccur