Process Redesign, implementation, Monitoring Flashcards
What is the process redesign? What are the outputs? What views does it cover?
Process redesign (also called process improvement) aims to identify changes to the process helping the organization to address issues and to meet its performance objectives.
Output:
- to-be process model after changes were introduced
- multiple change options are analyzed and compared in terms of
chosen performance measures
Process redesign is considered when:
- Refers to the participants
- Refers to the business process itself
- Touches process and customer
But:
Marketing and complete strategic business change are not the process redesign!
Performance measures during the redesign
- Cost
- Time
- Quality
- Flexibility
The redesign orbit
Top - Creative (Group dynamics)
Bottom - Analytical (Mathematical focus, tool and technology)
Left -Transactional (Step by step, incremental changes)
Right - Transformational (Breakthrough innovation)
What is Process implementation? What are the outputs? What Technologies tare needed?
Process implementation prepares and performs changes required to move from the as-is process to the to-be process, covering organizational change management and process automation.
Output:
- Executable process model
- Organizational change management
- Process automation
Technologies that are needed
– Process-Aware Information Systems (ERP, CRM)
– Business Process Management Systems (Ad-hoc workflow, production workflow)
What is Process monitoring?
Process monitoring collects and analyzes relevant data from the redesigned process to determine process performances with respect to performance measures and objectives.
Output:
bottlenecks, recurrent errors, deviations with respect to intended
behavior
Corrective actions may lead to new issues requiring the BPM cycle to
be repeated on a continuous basis
Process monitoring types
- Process dashboards
- Process maps
- Process mining
- Dotted charts
- Timeline diagram
- Performance-enhanced process map
- Conformance checking
