Process identification and discovery

Question 1

What is Process identification?

Answer 1

Process identification refers to systematically defining the set of business processes of an organization and establishing clear criteria to select specific processes for improvement. + Process prioritization

Output: Process architecture and process landscape model

Question 2

Process identification category types

Answer 2

1. Management process
   - Manage enterprises
   - Communicate in and out
   - Manage process
   - Manage Quality
   - Manage risks and opportunities
   - Manage innovation
   - Define Vision and Strategies
2. Core Management
3. Support Processes
   - Manage personal
   - Manage financials
   - Manage information
   - Manage materials
   - Manage disruptions
   - Manage assets

Question 3

Process performance measures

Answer 3

• Time
• Cost
• Quality
• Flexibility

Question 4

What is the process discovery?

Answer 4

Process discovery (also called as-is process modelling) aims at documenting the current state of each of the relevant processes.

Output: as-is model

Discovery methods:
• evidence-based (document analysis, observation, automatic discovery)
• interview
• workshop

Question 5

Challenges in process discovery

Answer 5

1. Fragmented process knowledge
2. Domain expert think on instance level
3. Knowledge of process modelling is uncommon

Question 6

Process model quality assurance

Answer 6

• Syntactic quality = verification (structurally correct, behaviorally correct)
• Semantic quality = validation (valid, complete)
• Pragmatic Quality = certification (usability, understandability, maintainability, learning)

Question 7

Process modelling method

Answer 7

1. Identify process boundaries
2. Identify activities and events
3. Identify resources and their handoffs
4. Identify control flow
5. Identify additional elements