Process Mining in Practise

Question 1

What is the goal with process mining when it comes to Individual Process Improvement

Answer 1

goal: Analyze, impact, and develop steps for improvement.

Question 2

What is the goal with process mining when it comes to Continuous Process Improvement

Answer 2

goal: Identify potential risks before they occur and ensure compliance.

Question 3

What is the goal with process mining when it comes to Process Performance and Benchmarking

Answer 3

you need data for reporting but dont have insightful aggregated data

goal: Identify inefficiencies and use KPIs to have a benchmark.

Question 4

When starting a process mining project what do business’ need?

Answer 4

businesses need process data, or an “as-is” process specification and process mining software to gain insights

Question 5

What are the 2 steps when starting a process mining project?

Answer 5

Step 1: Identify your data
Step 2: Document your “as-is” processes - if you havent already you should think about how processes should run.

Question 6

What SAP products can be used to start the process mining?

Answer 6

You can get started on SAP Signavio Process Manager and take the next step with Signavio Process Intelligence to gain insights when the ‘as is’ process has been documented

Question 7

What is process intelligence data?

Answer 7

This is the collection, visualization and analysis of real-time operational data (processes) end-to-end.
From extracting data, ensuring its complete, prepping so you can then start the analysis before modeling and calculating information before presenting it.

Question 8

(Roles in Process Mining) What does the Process Modeler & Process Owner do?

Answer 8

They are the first step

Process Modeler - have a general understanding of how process is executed, and had conversation with subject matter experts. Process mining follows this conversation with additional analysis and improvements

Process Owner - responsible for organsing process analysis resources to improve processes

Question 9

Examples of roles of process owner

Answer 9

• determining inefficiencies, bottlenecks, risks and compliance problems

Question 10

(Roles in Process Mining) What does the Process Analyst do?

Answer 10

They are the second step

interprets data, investigates outliers, monitors success of actions taken - some organisation have the modeler/owner also act as the analyst

Question 11

Examples of roles of process Analyst

Answer 11

importing target model, configuring the mapping, checking conformance, visualising as-is process

Question 12

(Roles in Process Mining) What does the Data & IT Expert do?

Answer 12

They are the third step

Extract data out of processes, and transform it to valuable insights

Question 13

Examples of roles of IT team

Answer 13

data transformation and real time monitoring and configuration

Question 14

(turn your data into a story) How can you model high-quality BPMN 2.0 process models?

Answer 14

using the Editor in SAP Signavio Process Manager

Question 14

(turn your data into a story) once your process model has been created what can you do next?

Answer 14

it can be linked within SAP Signavio Process Intelligenceto map the process data to the task in the model. For the data part of your process, you need the following activities.

-Unique case ID number (e.g., order or invoice number)
-Timestamp
-Activity name (e.g., “Send invoice”)

Question 15

(turn your data into a story) How can you load data to SAP Signavio Process Intelligence

Answer 15

• transforming data to CSV tables and importing
• set up database connector for real time monitoring - then map the data to elements and properties of your ‘as is’ process

Question 16

(turn your data into a story) What can SAP Signavio Process Intelligence do with their processed data?

Answer 16

• visualise your processed data
  -providing you with basic metrics for your KPIs
• In the trace overview, you can easily identify traces with outlier KPIs
• you can pick a trace, and SAP Signavio Process Intelligence will show you a detailed visual comparison to the “as-is” process - helps identify nonconforming behavious and activity level paramaters that need improvement

Question 17

How does process mining compare to traditional business process analytics?

Answer 17

IT-driven and automates everything but high-level decisions, This reduces costs, minimizes errors and interruptions and allows for continuous analysis. SAP Signavio Process Intelligence quickly and and allows you to keep up with changing environmentv