Process mapping Flashcards
List types of information that a process map will contain.
(learn at least 5 )
- Process Steps: The core actions, tasks, or events that take place within the process, broken down sequentially.
- Decision Points: Clear diamond shapes representing points where a decision needs to be made and the process might branch into different directions depending on the outcome.
- Inputs: Resources, materials, or data required to initiate or execute a step in the process.
- Outputs: The results, deliverables, or products generated by a process step.
- Roles and Responsibilities: Identification of the individuals or teams responsible for carrying out each step of the process or making specific decisions.
- Timeframes: Estimated or standard durations for individual steps or the overall process completion.
- Metrics/KPIs: Key Performance Indicators used to track and measure the effectiveness, efficiency, or quality of the process.
- Bottlenecks: Points in the process where delays, inefficiencies, or resource constraints frequently occur.
- Potential Failure Points: Areas where the process is more likely to break down or where errors could occur.
- Improvement Opportunities: Areas identified for optimization, streamlining, or redesign to make the process better.
Discuss how the nurse can eliminate the delay they have introduced to this process. Include in your answer the consequences for the
support worker and patient of the nurses behaviour.
Do not re-check the assessment of the HCA. If the nurse checks the HCA’s assessment they are demonstrating an inability to trust the HCA which will cause problems in their working relationship and undermine the HCAs work and its value. If the nurse or HCA believes there is a training deficit then this needs to be corrected outside of this process.
The process map of pain assessment and analgesia delivery is organised in a specific way. What is this called?
Swim lanes
What is a bottle neck in the process mapping process?
A bottleneck is a point in a healthcare process where work slows down, causing delays and inefficiencies. It occurs when tasks accumulate faster than they can be completed, disrupting the flow of patients, information, or resources.
How are bottle necks identified?
Visual Indicators: Symbols like triangles, bold lines, or red coloring highlight problem areas.
Time Analysis: Steps taking significantly longer than others may indicate bottlenecks.
Stakeholder Feedback: Staff and patients may report frequent delays or frustrations.
Data Analysis: Metrics such as wait times, resource use, or task completion rates help pinpoint issues.
What are common causes for bottle necks?
Capacity Issues: Insufficient staff, equipment, or space.
Inefficient Workflows: Disorganized processes or redundant steps.
Poor Communication: Breakdowns between teams or departments.
Outdated Technology: Slow or inadequate systems.
Lack of Standardization: Inconsistent task execution causing delays.
Why is it important to identify bottle necks?
Reduce patient wait times
Improve satisfaction
Prevent staff burnout
Lower costs
Enhance patient safety
