Process Mapping 03

Question 1

1. p 6. What are the KEY FEATURES of CROSS FUNCTIONAL PROCESS MAPS?

Answer 1

a. Swimlane
b. Workflow
c. Supplier-Customer Relationships

Question 2

2. What are the features of the SWIMLANE?

Answer 2

the HORIZONTAL BAND shows WORK ACTIVITIES int the CONTEXT of the organization part or other entity that holds or performs those activities.

Question 3

3. What is the WORKFLOW component of CROSS FUNCTIONAL PROCESS MAPS?

Answer 3

it is a set of INTERRELATED activities and resources deployed in a unique manner. THIS IS THE MECHANISM THAT CREATES AND DELIVERS VALUE.

Question 4

4. What is the SUPPLIER-CUSTOMER RELATIONSHIPS component of the CROSS FUNCTIONAL PROCESS MAP?

Answer 4

HANDOFF of work ITEMS between two DISTINCT ENTITIES.

Question 5

5. Insert Fig 1.2

Answer 5

x