Procedures

Question 1

What is the procedure for refuelling with pax onboard?

Answer 1

• cc remain at station and cc2 makes pa
• Pax have seatbelts unfastened
• no smoking, striking matches, no cigarettes
• no operating electrical equipment
• mobile phones must be in flight safe mode
• pax must refrain from using lavatories at this time
• if pax are asked to leave the aircraft, it will be through the main cabin door

Question 2

What is the procedure for oversized baggage ?

Answer 2

• ask pax if they need anything from their bag
• collect boarding pass and bag from pax
• hand bag and boarding pass to the CSO to place in the cargo hold
• return boarding pass to passenger and inform them of where to collect their bag
• international : if cargo door is closed, it must not be opened due to security risk and will be put on the next available flight

Question 3

Where are the quaratine destinations?

Answer 3

WA - kunnanara, Broome, Perth

QLD - Townsville, cairns, Brisbane

Groote Eylandt - prescribed

Gove

International- Dilli

Question 4

What is ramp safety?

Answer 4

• ensure hi - via is on
• ensure Asic is worn and on display

Question 5

What is tarmac safety?

Answer 5

• no smoking
• no mobile phones
• no oversized baggage
• no wandering off
• follow zebra crossing
• turn around periodically

Question 6

Min validity of passport?

Answer 6

6 months

Question 7

What are your Duty free allowances ?

Answer 7

• allowed 2.25L of alcohol
• 25 cigarettes or 25g of tobacco

Question 8

Liquids ?

Answer 8

100ml and must be placed in a ziplock bag

Question 9

Who do you give the GENDEC to outbound and inbound to Australia?

Answer 9

Outbound- CSO

Inbound- customs

Question 10

Who do you give the cargo manifest to inbound and outbound of Australia?

Answer 10

CSO for both

Question 11

Door security inbound and outbound of Australia?

Answer 11

Outbound - you can serve flight deck

Inbound - FD door must be closed due to security reasons

Question 12

What would you do if a passenger was experiencing airsickness?

Answer 12

• turn air vent on
• give water or lemonade to soothe nausea
• give them a sick bag
• encourage them to look outside to something steady as a distraction
• administer oxygen if required

Question 13

What would you do if there was a disruptive pax?

Answer 13

• separate and mediate
• apply BALSAFUN
• use ABA or cc to assist
• apply pax restraints if required

Question 14

What is BALSAFUN

Answer 14

Be calm and confident
Acknowledge anger
Listen and ask questions
Summarise
Act on solution
Find cause of the problem
Use I not you language
Never get personal

Question 15

What is the procedure for pilot exiting the FD?

Answer 15

• ensure toilet is empty
• ensure pax are seated
• cc remain at front galley
• cc2 will call pilots to confirm when they can exit the FD