Problem Solving Techniques Flashcards
What is problem-solving?
Problem-solving is the process of studying a situation to find ways to bring about change.
What does problem-solving involve?
It involves collecting facts that include problem finding and problem shaping.
What is the Delphi Technique?
A panel of experts who never meet each other face-to-face comes up with creative solutions to problems without having to sit through long, drawn-out group meetings.
What is Force Field Analysis?
The analysis involves identifying the advantages and disadvantages of a decision for change.
How should businesses apply the Delphi Technique?
Businesses should invite a panel of experts to study the complaints from customers. Experts do not have to be in the same place and will be contacted individually.
What must be done with the responses from experts in the Delphi Technique?
The responses from the experts must be summarised in a feedback report.
Application of Force Field analysis
•Identify what is going to happen if you do not take action
•The key restraining forces and their strengths should be discussed
•The key driving forces and their strengths should be discussed
•Identity priorities and develop an action plan
Advantages of working with others to solve problems
•There are different perspectives to be considered because it could be difficult to be creative and innovative on your own
•more ideas can be triggered from other employees which helps solve the problem
•Working together is encouraged to produce greater results
