Problem solving Flashcards
1
Q
Explain problem solving
A
Purposeful act of observing a problem and then deciding to solve it, after considering solutions and depending upon one
2
Q
What is the OODA Loop?
A
Observe, Orient, Decide and Act
3
Q
8 Steps of Practical Problem Solving Method (PPSM)?
A
- Clarify and validate the problem
- Break down problem and ID performance gaps
- Set improvement targets
- Determine root cause
- Develop countermeasures
- See countermeasures through
- Confirm results and process
- Standardize successful processes
