Conflict management Flashcards
1
Q
Explain Thomas Kilman’s Conflict Management Model
A
2
Q
What are 2 types of negotiation?
A
Distributive - defaults to taking a POSITION (WHAT you want)
Integrative - Asks about INTERESTS (WHY you want what you want), concerns, limitations
3
Q
AF negotiation concept: Evade
A
“Not now, can you come back later?”
4
Q
AF negotiation concept: Comply
A
“Yes, absolutely, let’s do it your way”
5
Q
AF negotiation concept: Insist
A
“Take it or leave it” or “Today-do it my way”
6
Q
AF negotiation concept: Settle
A
“Let’s split the difference and call it a day”
7
Q
AF negotiation concept: Cooperate
A
“Let’s work together and come up with an even better solution”
