Problem 1 Flashcards
A1: What are the four assumptions of work performance?
1.Behavioral construct
2.Episodic
3.Evaluative
4.Multidimensional
A1:What are the two different types of Task Performance?
1.Turning raw material into goods and services
2.Ensuring that raw materials are delivered
A1:What 6 variables mediate the relationship between contextual/task performance and personality/cognitive ability?
Personality - Contextual => contextual habits/skills/knowledge + task habits
Cognitive ability - Task => task habits/skills/knowledge + contextual knowledge
A2:What are the three difference between contextual and task perfomance?
- Task activities vary across jobs
- Task is related to abilities (contextual to personality)
- Task is prescribed and not voluntary
A2:How does performance change over time?
In the long term it plateaus (probably around 6 year mark, the difference will be minor)
A2:What are 5 things that are contributing to performance in a changing world?
1.Continuous learning
2. Proactivity
3.Working in teams
4. Globalization
5.Technology
A2:What are the three different perspectives on differences in performance?
- Individual perspective = individual differences cause variation in performance
- Situational perspective = situational factors facilitate or hinder performance
- Performance regulation perspective = performance is a sequence of actions (goal setting, planning etc.)
- These are not mutually exclusive (but rather complementary)
A3: Why would an appraiser always give excessive scores?
To avoid confrontation
A3: Why would an appraiser always give too low scores?
To either punish or motivate
A3: Being emotionally vulnerable makes you see…
…criticism as more of a threat
A3: Being self-aware makes you…
…be able to handle criticism better and tends to make you have higher performance
A3: Being insecure means you prefer…
…less positive feedback
A3: Having internal Locus of Control means you…
…respond better to rewards and are less influenced by feedback
A4: What is objective production data?
Measures like sales numbers or production rates, they are limited by external factors
A4: What is staff data?
Measures like absence and accidents, influenced by external factors and they require a holistic view
A4: What are the 3 rating errors of judgmental data?
1.Halo errors = invalid halo effects based on limited performance knowledge
2.Leniency errors = disproportionally rating employees high or low
3.Central tendency errors = rating employees as average
A4: What are the 3 measurements for judgmental methods?
1.Graphical Rating Scales = scoring attributes like work quality and cooperation
2.Employee Comparison = raking and paired comparison
3. Behavioral Checklists and Scales = based on critical incidents (BOS & BARS)
A4: What are BOS and BARS?
BOS = Behavior Observation Scales
BARS = Behavioral Anchored Rating Scale
