PRO

Question 1

The PRO process is designed to aid the improvement

Answer 1

of service delivery by identifying and responding to best practice and areas of under-performance

Question 2

There is the opportunity to carry out a PRO following all incidents and simulations. However, a review must be undertaken after the following

Answer 2

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All make-up incidents.
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Incidents that involve persons reported or trapped.
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Indications of a shortfall in the operational performance of equipment, procedures or personnel.
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When personnel, equipment or procedures have performed to a high standard.
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An accident at an incident that had required either a long report or a senior accident investigation

Question 3

Who are accountable for ensuring that all PROs take place and are recorded on the incident monitoring process database (IMPD)

Answer 3

All station based station managers are accountable
The responsibility for carrying out and recording the PRO can be delegated to IC1 of incidents up to and including 4 pumps.

Question 4

The review should be undertaken within

Answer 4

28 days of the incident

Question 5

Wherever possible an independent officer should facilitate the review process. However

Answer 5

However for PDA incidents it is acceptable for this role to be carried out by the incident commander. The role of the facilitator is dependent on the scale or complexity of the incident

Question 6

The purpose of the PRO process is to provide

Answer 6

The purpose of the PRO process is to provide feedback to individuals, teams and the organisation with the express aim of improving performance.

Question 7

There is not a definitive list as to who should attend the PRO. The following is a list of personnel that should be considered to attend the review:

Answer 7

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The initial crews.
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Representatives from additional appliances.
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A representative from the command unit team.
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Incident commanders.
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Monitoring officer.
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Sector commanders and functional officers.
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A representative from the brigade mobilising control.
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Representatives from other attending agencies and services

Question 8

Who collects Data from reviews

Answer 8

Incident management policy

Question 9

Facilitator ensures

Answer 9

DMM used
Incident /Simulation fully discussed
all topics explored
actions are agreed recorded and undertaken
outcomes recorded on IMPD

Question 10

resources needed at review

Answer 10

plan
copy incident report
copy of risk assessment
visual aids
flipchart

Question 11

PRO process is administrated by

Answer 11

incident management policy