Pricing FAQ's Flashcards
What are the names of the plans?
Essentials, Business and Premium
What features are included in each plan?
As you step up to each package, the user gains access to more features and configurations within the Orca Platform. An outline of features is shown below with a detailed PDF of features shown in our packaging guide
How will the new pricing impact workloads like Containers and Serverless functions?
With the new pricing model, Orca will now charge specifically for Containers and Serverless functions. These will be considered “workloads” similarly to VMs. As Orca scans your cloud environments, containers and functions will be identified and charged as shown in the chart below:
VM’s - 1 per
Container Host - 1 per
Serverless Containers - 1 per 10
Serverless Functions - 1 per 50
Machine Images - 1 Per
Container Images - 1 per 10
Customer Support?
Standard - Included
Elite - 15% subscription ($10k min)
Diamond - 25% subscription ($95k min) PRIVATE
How will the PoC process cover the plan options?
Premium
What are the minimum deal sizes applicable for each Plan? And what is the minimum deal size for negotiation over our SaaS Agreement?
The minimum deal size for each plan is as follows:
Essential Plan: $8,000
Business and Premium Plan - $12,500
15k to negotiate SaaS agreement
Can Sales discount Customer Support plans for new customers?
No. If a sales representative needs to adjust the overall price of a deal they should adjust the price of workloads.
If a customer is willing to know more about their workload usage, what should I advise them to do?
Invite your customers to use the usage screen, view their consumption rates and filter the results by cloud accounts, time periods and other attributes if they wish to get a better understanding of their workload usage.
What happens if a customer has reached out the maximum number of manual scans?
The button will be grayed out and it will not be possible to scan any further. Integrators and compliance frameworks will also become unavailable when a customer reaches their limit. That’s a wonderful opportunity for you to reach out to your customer and offer an upgrade.
Will I be able to add an individual capability from the Premium plan to the Essentials or Business plan (Ex. API Security)?
No. Prospects or Customers will have to choose a specific plan that covers the entirety of all included features. Individual features or capabilities can not be purchased separately or ad hoc.
Can I change plans in the middle of a billing / contract cycle?
Yes. Please engage your manager and Customer Success Leadership to align their contract. CS would generally create a new contract structure based on their existing contract and plan for the renewal.
Can we discount the support line items?
No. Support cannot be discounted via the Customer Success team.
What happens if a customer wants to downgrade from Premium to Business or Business to Essentials in the middle of their term?
Customers are not allowed to downgrade mid-contract. All Premium or Business customers must honor their contract through the full term. Any adjustments can occur at the time of their renewal.
Can support plans be customized a la carte?
No. Just like the Platform plans, Support plans cannot be designed a la carte.
Will the pricing or packaging information be available on the website?
Yes. At launch, the 3 Packages will have a dedicated landing pack with an FAQ below. Visitors will also be driven to a Try Now page. We will not show our updated Pricing, just the Packages.
