Preventive Maintenance Flashcards
Device Manager
A tool that is used to determine if a hardware device is operational
Beep Code
POST-generated information that is used in troubleshooting
Liability Release
Waiver of responsibility if data is lost or corrupted during the repair process
Troubleshooting
Systematic process used to located the cause of a fault in a computer system and correct the relevant hardware and software issues
Task Manager
Tool that is used to easily monitor CPU, memory and network performance
Diagnostic Tools
Software that is available to help located and solve problems
Event Viewer
Tool that is used to see the date and time a problem occurred
Open-Ended Question
Question that allows a customer to explain a problem
Documentation
The last step as part of a PC repair
Closed-Ended Question
A question that asks for a specific response
Preventative Maintenance
Regular maintenance routines that extend the life of the PC
Identify the Problem
The first step in the troubleshooting process
ESD Vacuum Cleaner
A low airflow device that is used to remove collected dust and materials from inside the case
Backup
Copy of information such as that stored on the hard drive
Conversation Etiquette
Expected professionalism
