Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MACRO PERSPECTIVE > PRELIMS > Flashcards

PRELIMS Flashcards

1
Q

Refers to the people, activities, and organizations involved in providing services for people on holiday,

for example hotels,restaurants, and tour guides.

A

Tourism industry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Refers to travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours.

A

Tourism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Refers to the relationship between a guest and a host,wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers.

A

Hospitality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Refers to the combination of the accommodation and food and beverage groupings, collectively making up the largest segment of the industry.

A

Hospitality Industry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

It has been internationally recognized as a symbol of hospitality and a sign of friendliness, warmth, cheer, graciousness, and conviviality.

A

Pineapple

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

these are the largest and fastest- growing industry groupings in the world.

A

Hospitality and Tourism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the employee is in direct contact with the guest

A

front of the house

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

performing duties behind the scenes

A

back of the house

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The main componentsof the hospitality industry

A

Food and Beverages Service, Accommodations and Lodging,Recreation and Entertainment,Travel and Services, Conventions and Events Management, and Clubs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

This sphere is also called foodservice or catering industry. It consists of businesses, institutions, and companies that prepare food for customers.

A

Food and Beverages Service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

is also known as accommodation. This term means providing a place to stay for one or more nights.

A

Accommodations and Lodging

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

supports activities that people do for rest, relaxation, and enjoyment. Entertainment, attractions, spectator sports, and participatory sports are all various types of recreation sphere.

A

Recreation and Entertainment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

deals with moving people from place to place and providing services that support trips and vacations.

A

Travel and Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

is the application of project management to the creation and development of large-scale events such as festivals, conferences, ceremonies, weddings, formal parties, concerts, or conventions.

A

Conventions and Events Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

offers a wide variety of recreational activities, services and facilities to their members or families

A

Clubs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

an old French word meaning “to provide care/ shelter for travelers.”

A

hospice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The most famous hospice

A

Hospice de Beaune in the Burgundy region of France, also called as the Hotel Dieu or the House of God

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

was an Italian merchant, explorer, and writer, born in the Republic of Venice

A

Marco Polo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

the Holy Roman Emperor, during the year 800, established rest houses for pilgrims, with the sole purpose of protecting the pilgrims and to provide hospitality for them on their routes.

A

Charlemagne

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

the favored method of transportation.

A

stagecoach

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

 (the father of modern restaurant) sold soups at his all- night tavern at Rue Bailleul. He called his soup restorantes (restoratives), which is the origin of the word “restaurant”.

A

M. Boulanger

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

the second president of the United States, owned and managed his own tavern between 1783 and 1789

A

John Adams

23
Q

(1784) the third president of the United States; acquired a taste of French Cuisine. He persuaded a French Chef to come to the white house to lend his expertise.

A

Thomas Jefferson

24
Q

(1856) published La Cuisine Classique and other volumes of detailing numerous dishes and their sauces.

A

Antoine Careme

25
Q

one of the greatest chefs in all time. He is best known for his classic book Le Guide Culinaire. He also installed the brigade de cuisine system in the kitchen.

A

Auguste Escoffier

26
Q

the Four Seasons Restaurant opened which is the first elegant American restaurant that was not French in style. It is also the first restaurant to offer seasonal menu.

A

1959

27
Q

there was a rapid development of hotels, motels, fast food and coffee shops. There is also an incredible growth in air transportation.

A

1950s and 1960s

28
Q

Types of Tourism

A

Adventure, Arts , Cultural, Ecotourism, Educational , Ethnic , Events, Factory, Festival, Health, Heritage, Sports, Disaster

29
Q

This type of tourism involves unusual holidays which people travel to remote areas (inaccessible and hostile) where travellers expect the unexpected

A

Adventure Tourism

30
Q

This type of tourism focuses on the tourist gaining exposure to paintings, sculpture and other forms of arts which tourists visit places to appreciate works of famous artists, local or international.

A

Arts Tourism

31
Q

This type of tourism involves experiencing or having contact with the unique social fabric, heritage and special characteristic of places.

A

Cultural Tourism

32
Q

This type of tourism consists of travelling to relatively undisturbed or uncontained natural areas with the objective of studying, admiring and enjoying the scenery and its wild plants and animals.

A

Ecotourism

33
Q

The main purpose of this tourism is learning usually made available to students.

A

Educational Tourism

34
Q

It is a type of tourism in which travellers choose to and experience the practices of another culture, usually from isolated indigenous communities.

A

Ethnic Tourism

35
Q

This type of tourism refers to the travel of tourists to destinations to attend or participate at events.

A

Events Tourism

36
Q

This type of tourism involves in visiting factories and learn about the production process of products.

A

Factory Tourism

37
Q

This type of tourism focuses on festivals and a sub- category of events tourism.

A

Festival Tourism

38
Q

This involves travel for improvement of health. It includes going to spas and for massage and medical treatments.

A

Health Tourism

39
Q

This type is associated with the immersion in natural history, human heritage, arts, philosophy and institutions of another region or country.

A

Heritage Tourism

40
Q

This type includes the travel and participation or attendance as a predetermined sports activity.

A

Sports Tourism

41
Q

This involves travelling to a disaster scene. Tourists travel to a disaster area not to help but because it is interesting to see. Also for other tourist who gives help, and distribute relief goods.

A

Disaster Tourism

42
Q

tourism market segmentation

A

Geographic, Demographic, Psychographic

43
Q

segmentation is done considering the factors such as tourists’ place of origin. This factor is important as the tourists belonging to different places are brought up with different cultures and show different traits of behavior.It is the most basic type of segmentation.

A

Geographic

44
Q

This segmentation is done by considering the tourist’s gender, age, marital status, ethnicity, occupation, religion, income, education, and family members.

A

Demographic

45
Q

The marketing people do this segmentation by taking into account the psyche of the tourists. They gather information about the tourists’ interests, attitudes, their way of living life, opinions, and overall personality.

A

Psychographic

46
Q

four factors that put Quality in Service

Service Quality Model

A

Tangible, Reliability, Responsiveness, Empathy

47
Q

ability of service personnel to perform the promised service accurately and consistency.

A

Reliability

48
Q

innkeepers of Florence, Italy

A

1282

49
Q

provides career opportunities for many associates

A

Hotel business

50
Q

is also a vital component under the hospitality and tourism umbrella

A

Restaurant Business

51
Q

people can see and with which interacted with;

A

Tangible

52
Q

Employee’s willingness

A

Responsiveness

53
Q

quality that is heartfelt

A

Empathy

54
Q

sum of the physical and psychological satisfaction it provides tourists during their travelling en route

A

Tourism product

MACRO PERSPECTIVE (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions