PRELIMS Flashcards
Refers to the people, activities, and organizations involved in providing services for people on holiday,
for example hotels,restaurants, and tour guides.
Tourism industry
Refers to travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours.
Tourism
Refers to the relationship between a guest and a host,wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers.
Hospitality
Refers to the combination of the accommodation and food and beverage groupings, collectively making up the largest segment of the industry.
Hospitality Industry
It has been internationally recognized as a symbol of hospitality and a sign of friendliness, warmth, cheer, graciousness, and conviviality.
Pineapple
these are the largest and fastest- growing industry groupings in the world.
Hospitality and Tourism
the employee is in direct contact with the guest
front of the house
performing duties behind the scenes
back of the house
The main componentsof the hospitality industry
Food and Beverages Service, Accommodations and Lodging,Recreation and Entertainment,Travel and Services, Conventions and Events Management, and Clubs.
This sphere is also called foodservice or catering industry. It consists of businesses, institutions, and companies that prepare food for customers.
Food and Beverages Service
is also known as accommodation. This term means providing a place to stay for one or more nights.
Accommodations and Lodging
supports activities that people do for rest, relaxation, and enjoyment. Entertainment, attractions, spectator sports, and participatory sports are all various types of recreation sphere.
Recreation and Entertainment
deals with moving people from place to place and providing services that support trips and vacations.
Travel and Services
is the application of project management to the creation and development of large-scale events such as festivals, conferences, ceremonies, weddings, formal parties, concerts, or conventions.
Conventions and Events Management
offers a wide variety of recreational activities, services and facilities to their members or families
Clubs
an old French word meaning “to provide care/ shelter for travelers.”
hospice
The most famous hospice
Hospice de Beaune in the Burgundy region of France, also called as the Hotel Dieu or the House of God
was an Italian merchant, explorer, and writer, born in the Republic of Venice
Marco Polo
the Holy Roman Emperor, during the year 800, established rest houses for pilgrims, with the sole purpose of protecting the pilgrims and to provide hospitality for them on their routes.
Charlemagne
the favored method of transportation.
stagecoach
(the father of modern restaurant) sold soups at his all- night tavern at Rue Bailleul. He called his soup restorantes (restoratives), which is the origin of the word “restaurant”.
M. Boulanger
the second president of the United States, owned and managed his own tavern between 1783 and 1789
John Adams
(1784) the third president of the United States; acquired a taste of French Cuisine. He persuaded a French Chef to come to the white house to lend his expertise.
Thomas Jefferson
(1856) published La Cuisine Classique and other volumes of detailing numerous dishes and their sauces.
Antoine Careme
one of the greatest chefs in all time. He is best known for his classic book Le Guide Culinaire. He also installed the brigade de cuisine system in the kitchen.
Auguste Escoffier
the Four Seasons Restaurant opened which is the first elegant American restaurant that was not French in style. It is also the first restaurant to offer seasonal menu.
1959
there was a rapid development of hotels, motels, fast food and coffee shops. There is also an incredible growth in air transportation.
1950s and 1960s
Types of Tourism
Adventure, Arts , Cultural, Ecotourism, Educational , Ethnic , Events, Factory, Festival, Health, Heritage, Sports, Disaster
This type of tourism involves unusual holidays which people travel to remote areas (inaccessible and hostile) where travellers expect the unexpected
Adventure Tourism
This type of tourism focuses on the tourist gaining exposure to paintings, sculpture and other forms of arts which tourists visit places to appreciate works of famous artists, local or international.
Arts Tourism
This type of tourism involves experiencing or having contact with the unique social fabric, heritage and special characteristic of places.
Cultural Tourism
This type of tourism consists of travelling to relatively undisturbed or uncontained natural areas with the objective of studying, admiring and enjoying the scenery and its wild plants and animals.
Ecotourism
The main purpose of this tourism is learning usually made available to students.
Educational Tourism
It is a type of tourism in which travellers choose to and experience the practices of another culture, usually from isolated indigenous communities.
Ethnic Tourism
This type of tourism refers to the travel of tourists to destinations to attend or participate at events.
Events Tourism
This type of tourism involves in visiting factories and learn about the production process of products.
Factory Tourism
This type of tourism focuses on festivals and a sub- category of events tourism.
Festival Tourism
This involves travel for improvement of health. It includes going to spas and for massage and medical treatments.
Health Tourism
This type is associated with the immersion in natural history, human heritage, arts, philosophy and institutions of another region or country.
Heritage Tourism
This type includes the travel and participation or attendance as a predetermined sports activity.
Sports Tourism
This involves travelling to a disaster scene. Tourists travel to a disaster area not to help but because it is interesting to see. Also for other tourist who gives help, and distribute relief goods.
Disaster Tourism
tourism market segmentation
Geographic, Demographic, Psychographic
segmentation is done considering the factors such as tourists’ place of origin. This factor is important as the tourists belonging to different places are brought up with different cultures and show different traits of behavior.It is the most basic type of segmentation.
Geographic
This segmentation is done by considering the tourist’s gender, age, marital status, ethnicity, occupation, religion, income, education, and family members.
Demographic
The marketing people do this segmentation by taking into account the psyche of the tourists. They gather information about the tourists’ interests, attitudes, their way of living life, opinions, and overall personality.
Psychographic
four factors that put Quality in Service
Service Quality Model
Tangible, Reliability, Responsiveness, Empathy
ability of service personnel to perform the promised service accurately and consistency.
Reliability
innkeepers of Florence, Italy
1282
provides career opportunities for many associates
Hotel business
is also a vital component under the hospitality and tourism umbrella
Restaurant Business
people can see and with which interacted with;
Tangible
Employee’s willingness
Responsiveness
quality that is heartfelt
Empathy
sum of the physical and psychological satisfaction it provides tourists during their travelling en route
Tourism product
