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Tour guiding > Preliminary > Flashcards

Preliminary Flashcards

1
Q

An individual who is licensed by the local government and accredited by the Department

A

Tour Guide Code of 1987

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2
Q

DOT HEAD

A

Ramon Jimenez Jr.

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3
Q

Docents

A

Volunteers

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4
Q

Biggest flower

A

Raflatia

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5
Q

Various professional who are engaged in guiding people, including tour managers, docents and interpreters

A

Tour guide

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6
Q

Types of Guides

A 
Government Guide
Urban Guide
Driver Guide
Business/Industry Guide
Adventure Guide
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7
Q

Who take pleasure in telling the story of a city or a region

A

Urban Guide

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8
Q

States local and national government employ guides to show their most important historical culture, political and scenic facilities to visitors

A

Government Guide

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9
Q

Conduct tour driving, motor coaches, vans or cars

A

Driver Guide

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10
Q

Several corporations, large or small, hire guides to conduct taxes of their facilities to educate visitors, promote their business or industry and uplift the image of their company

A

Business/Industry Guide

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11
Q

Mountaineering, bicycle, fishing, and rafting guides

A

Adventure Guide

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12
Q

One who manages a tour

A

Tour manager/Tour operator

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13
Q

Responsible for the smooth operation of the group tour

A

Tour manager/Tour operator

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14
Q

Makes sure that the tourist get what they pay for and that the itinerary is followed

A

Tour manager/Tour operator

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15
Q

Translator or foreign languages and ine who communicates by sign language

A

Interpreter

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16
Q

One who practices the art of explanation

A

Interpreters

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17
Q

Unpaid tour guides but given honorariums

A

Docents and volunteers

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18
Q

An entity which may either be a single proprietorship, partnership or corporation regularly engaged in business

A

Tour operator

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19
Q

A tour to or of the Phil. or any place within the Phil.

A

Inbound tour

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20
Q

Shall mean of DOT

A

Department

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21
Q

Certification issued by DOT that the holder is recognized by the department

A

Accreditation

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22
Q

Individuals who guides tourist, foreign and domestic

A

Tour Guide

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23
Q

Person/entity which may either be a single proprietorship regularly enaged in providing for a fee or lawful consideration

A

Tourist Land Transport Operator

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24
Q

LTFRB

A

Land Transport Franchising and Regulatory Board

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25
Q

LTO

A

Land Transportation Office

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26
Q

Any watercraft catering to tourists

A

Tourist Water Transport

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27
Q

Every description of conveyance except seaplane used for being capable of use as a means of transportation

A

Watercraft

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28
Q

Any vessel which is authorized to carry more than 12 passengers

A

Passenger ship

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29
Q

Passenger Ship defined by the

A

Philippine Merchant Marine Rules and Regulations

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30
Q

Any vessel having provision only for deck passenger

A

Ferry

31
Q

Any vessel that is used for pleasure only

A

Pleasure yacht

32
Q

Travel of considerable distance in terms of period of time wich shall be measured at a minimum of 4 hrs from a point pf embarkation to final destination

A

Long-haul trip

33
Q

Maximum of 4 hrs from point of embarkation to final destination

A

Short haul trip

34
Q

A passenger seating area/cabin/sleeping area

A

Passenger accommodation area

35
Q

Any air conveyance catering to tourists

A

Tourist Air Transport

36
Q

Gathering for the purpose of exchanging or disseminating views

A

Convention

37
Q

Kinds of convention

A 
Conference
Congress
Seminar
Lecture
Symposium
Forum
Workshop
Colloquim
38
Q

Person who do exhibiting and guiding the tourists

A

Tour guide

39
Q

General sessions, face to face groups with high participation to plan

A

Conference

40
Q

More commonly used European designation for convention and mainly international in scope

A

Congress

41
Q

Face-to-face, under the guidance of an expert discussion leader, generally 30 persons or less

A

Seminar

42
Q

Formal presentation by an expert, with question and answer period

A

Lecture

43
Q

Panel discussion by experts in a given field before a large audience (many speakers)

A

Symposium

44
Q

Some audience participation but appreciably less than a forum

A

Symposium

45
Q

Taking opposite sides of an issue by experts

A

Forum (debate)

46
Q

Face to face group of participants training each other to gain new knowledge

A

Workshop

47
Q

Participants determine the matter to be discussed

A

Colloquim

48
Q

Types of tours

A 
Specially arranged tour
Daily-run tour
Seat-in coach
Walking tour
Museum tour
Plant tour/Company visit
Other specialized tour
Ecotour
Pilgrimage tour
49
Q

A tour conducted daily/regularly

A

Daily-run tour

50
Q

Based on specific needs of tourists, not regularly

A

Specially arranged tour

51
Q

Participated by different tour members varied pick up points but going to same destination

A

Seat-in coach

52
Q

Tour with a lot of walking to see different aspects of the tour

A

Walking tour

53
Q

Normally a visit to different museums as main part of the tour

A

Museum tour

54
Q

With students visiting a company which is related to the course

A

Plant tour/company visit

55
Q

Lecture are given in house speakers

A

Plant tour/ Company visit

56
Q

Tour to different ecology sites w/ emphasis on the preservation of the environment

A

Ecotour

57
Q

Visit to religious places

A

Pilgrimage tour

58
Q

Tour conducted for a specific type of tourists (shooting a film, agri-tourism or any other tour of special interest

A

Other specialized tour

59
Q

Tasks of a tour guide

A

Meet members of a tour on arrival and make introduction
Coordinate pre-arranged accommodations and transport, and make sure that tour members are comfortable
Lead tour groups, advise tour members of local interest points and prepare and present tour commentaries
Coordinate pre-arranged touring activities
Research and share general information on different cultures
Attend to operational provlems
Keep in touch with transportation companies
Maintain written reports of daily activities and carry out their administrative work

60
Q

Prior to the _ , the _ carried the tasks of ,,_ of tour guides and other front liners in the industry

A

1991 Government Code of the Philippines
Department of Tourism
Training, Licensing, Accreditation

61
Q

Only office concerned in the professionalism of the front liners until the implementation of _, which is all about devolution of powers

A

DOT

RA7160

62
Q

Given by the LGUs, the effectivity of which is until _of each year. It is mandatory. Renewal starts in __ until the grace period by the licensing committee of the local government unit. A fine given to those renewals done after the grace mandated by __

A

Licensing
December 31
January
RA 7160

63
Q

Licensing requirements

A

2 pieces 1x1 pictures
Barangay clearance
Accomplished application form from the LGU
Police clearance
Health certificate from a government physician
Accreditation certificate from DOT
LICENSING FEE

64
Q

Given by the DOT, the effectivity of which is after _, from the date of issuance. This is optional and prerogative of the front liner to be accredited or not. __ is after expiration of accreditation, fines are also given for late renewal

A

Accreditation
One year
Renewal

65
Q

Accreditation requirement

A 
2 pc 1x1 picture
NBI clearance (local employment)
Accomplished application form from DOT
License certificate from the LGU
ACCREDITATION FEE
66
Q

Academic requirements: 1980s

A

passing interview, diploma or completion of any four year course

67
Q

Academic requirements: 1990s

A

2nd year college of any course with the emphasis on foreign language fluency aside from English

68
Q

Academic requirements: Today

A

DOT accept a degree of any course other than a degree in Tourism
140 units or are in third year in BS Tourism course

69
Q

Personality

A 
The tour guide personality
The tour manager personality
An outgoing personality
Decisiveness
Organizational skills
People skills
A sense of ethics
70
Q

Qualities of an effective tour guide

A 
Polite
Love of country
Open mindedness
Tactfulness
People- loving
Punctuality 
Proper decorum
Honesty
Resourcefulness
Self-confidence
Sense of humor
Sense of leadership
Enthusiasm
Fairness in treatment
Good health
Good communicator
Patience
Reasonable
Assertiveness
Humble
71
Q

Other Personal requirements

A 
Free from prejudice
Ages limits may apply
Maturity
Able to accept responsibility
Organizational ability
Good health
Able to speak another language is a definite advantage
Patience and tact
Excellent knowledge of the Philippines and regional tour areas
Able to think logically
Excellent communication skills
72
Q

Steps in delivering a commentary

A

Begin with a smile, greetings and introduction
Brief the guests about the tour for the day
Review the inclusions and exclusions of the tour
Give the distance and traveling time to the destination
Tell them what to expect from the tour
Give necessary precautions
Announce the comfort stops
Don’t forget to important landmarks along the way

73
Q

Tips for an effective commentary

A

Start with a greeting an an introduction
Information should be delivered in a manner that would interest the guests
Sense of humor should be part of the delivery of information
Commentaries help people understand and appreciates what they actually see
Speak slowly and clearly (especially for a larger group)
Voice should be audible
Practice eye contact
Prepare yourself for questions to be asked
Take control of your breathing and emphasize important words
Use synonyms
When mentioning a name, repeat it or spell it
Maintain silence if the need arises
End the tour by always thanking the guests
Listen carefully to questions
Never argue with the guests

Tour guiding (2 decks)

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