Midterm Flashcards

1
Q

Historians consider that the earliest form of tourism occurred _ when ancient people travel for food and survival

A

as early as the beginning of civilization.

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2
Q

Soon they developed roads that made traveling faster and convenient. The olden times saw the construction of monumental structures in _

A

Early romans
Babylon (Ziggurats)
Egypt (Pyramid)
Greece, Belgium and Rome (spas and public baths)

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3
Q

Who brought his family and different animals for the safety from the Great Flood

A

Noah

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4
Q

Who led the Israelites out of Egypt to the Promised Land

A

Moses

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5
Q

Among the most prominent travel agents in 1800s

A

Thomas Cook

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6
Q

He conducted the first excursion tour for a group of temperance advocates from Leicester to Loughborough, who campaigned against alcohol in 1841

A

Thomas Cook

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7
Q

It only focuses on the development of tourist destinations, products, and tour organization or companies

A

Tourism history

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8
Q

In fact there is no written document that lists the pioneer tour guides and that can yell us the first person who engaged in tour guiding as a profession or means of profit. But some companies, such as _, record certain names like _ as among the park’s first guides who performed musical comedy stints while guiding

A

Disneyland
Bill Skies
Pete Henderson

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9
Q

It is basically giving assistance, information, historical background, and cultural knowledge to tourists.

A

Guiding

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10
Q

It can be said that guiding is inherent among them because they are hospitable as seen in their willingness to provide answers, give instructions to or even help anyone who is lost, or asking for directions or basic information about the country

A

Filipinos

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11
Q

In _, archaeologists _ found human fossils dating to approximately _ years go in _. They are the earliest human fossils found in the Asia-Pacific region

A

2010
Dr. Armand Mijares
Dr. Phil Piper

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12
Q

People soon settled in the Philippine islands. Eventually, the _ and _ began trading with the natives making tourism a bountiful industry along with the commerce and trade. During the _, people traveled because of religion and education. _ was one of the reasons why the Spaniards came to the Phili

A

Arabs
Chinese
Spanish colonial period
Catholicism

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13
Q

Luminaries claim Tourism came from the word _, which means _

A

Torah

To study or to research

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14
Q

The world’s largest industry and it continues to grow as people’s lives and interests become global

A

Tourism

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15
Q

He must know the different types of tours so he can easily provide the client’s needs and adapt to any situations

A

Guide

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16
Q

Duration of travel

A

Excursion

Holiday/Vacation

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17
Q

Less than 24 hours in duration, this may also pertain to day tours

A

Excursion

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18
Q

Beyond 24 hours but not more than one consecutive year

A

Holiday/Vacation

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19
Q

Movements of tourists

A

Domestic/Local tourism
Inbound tourism
International/Outbound tourism

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20
Q

With local or native tourists traveling to other places within their country

A

Domestic/Local tourism

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21
Q

With foreign tourist who visit another country for any activity

A

Inbound tourism

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22
Q

With tourists going outside of their of origin for leisure, business, or other purposes

A

International/Outbound tourism

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23
Q

Type:Domestic

A

Tourist involved: Locals
Country of Origin: Philippines
Country of Destination:Philippines

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24
Q

Type: Inbound

A

Tourist involved: Foreigners/Balikbayan
Country of Origin: Foreign
Country of Destination: Philippines

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25
Q

Type: Outbound

A

Tourist involved: Locals/ Foreigners
Country of Origin: Philippines
Country of Destination: Foreign

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26
Q

Objective or theme

A
Ecotourism 
Medical/Wellness tourism
Education tourism 
Pilgrimage/Religious
Business tourism
Visit tourism
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27
Q

Pertains to any activity involving interaction with and preservation of nature or the environment

A

Ecotourism

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28
Q

Pertains to wellness and health activities that tourists could possibly engage in during their stay

A

Medical/Wellness tourism

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29
Q

Pertain to travel associated with education or any act related to acquiring knowledge

A

Education tourism

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30
Q

Comprises visits to religious structures or to places related to religious beliefs

A

Pilgrimage/Religious

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31
Q

Travel for corporate or commercial reasons

A

Business tourism

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32
Q

Pertains to an appointment with or a social or an official visit to someone related to the tourist like relatives or friends

A

Visit tourism

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33
Q

Numbers of tourists/visitors

A

Individual tourists
Honeymooners/Person with a companion
Group tours
Mass tourism

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34
Q

Tourists visiting places without a companion and who have their own personal intentions for traveling

A

Individual tourists

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35
Q

Tourists traveling in the company of another; may be newlyweds, or simply two people acquainted with each other

A

Honeymooners/Person with a companion

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36
Q

Certain class or crowd traveling from one destination to another, a group of three or more participants that can be handles or assisted by a tour coordinator

A

Group tours

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37
Q

Pertains to a big number of tourists visiting a certain place for a common purpose, the number may cary from hundreds to thousands

A

Mass tourism

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38
Q

Other Forms of tours

A

Incentive tours

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39
Q

A tour which is non compulsory or voluntary on the part of the tourists; usually offered as an itinerary in a regular tour

A

Optional tour

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40
Q

A tour involving in the tasting of dishes or learning methods of cooking in particular area

A

Culinary/Gastronomy tour

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41
Q

Other forms of tours

A

Incentive tours
Optional tour
Culinary/Gastronomy tour

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42
Q

It is one of the most promising and high-paying yet challenging professions in the hospitality industry

A

Tour guiding

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43
Q

A person who escorts individual visitors or people in organized tours to various place of interest while providing assistance and information for a safe, comfortable and entertaining or appropriate tour experience

A

Tour guide or tourist guide

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44
Q

Professional tour guides in the Philippines undergo rigid training and are accredited/licensed by the _

A

Department of Tourism

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45
Q

Renders professional assistance to a guest or tourist from the beginning up to the end of the tour. Hence, he can “make or break” the company that he represents by the kind of services he renders. He should be a service-oriented person who is always ready to help the guest

A

Tour guide

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46
Q

He should be equipped with relevant information that can be shared with the tourists

A

Tour guide

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47
Q

He should know everything related to the the tour and should always be prepared to answer the guests’ queries about the place being toured.

A

Tour guide

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48
Q

He should know the places of interest as well as the right stopovers, and the nearest police station, hospitals or medical clinics for emergency purposes

A

Tour guide

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49
Q

He should be privy to certain important information about the guests, like his/her medical condition, personal interest and the like

A

Tour guide

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50
Q

Reasons people travel

A
Visiting friends
Religion or pilgrimage
Education 
Wellness/Medicine
Adventure
Recreation
51
Q

Tour guides are categorized according to two factors

A

Affiliation

Location

52
Q

Affiliation

A

Freelance guide

Staff guide

53
Q

A type of guide not affiliated with any travel agency, is paid on a per tour basis

A

Freelance guide

54
Q

A type of guide that is trained, connected, and exclusively contracted by an employer/travel agency for the said company’s clients only; salary given on a regular basis may be given an allowance and/or incentive during tours

A

Staff guide

55
Q

Location

A
Step-on guide
City guide
Specialized guide
Museum Guide
Driver guide
56
Q

A guide who joins a tour bus for a local sightseeing excursion ex

A

Step-in guide

57
Q

A guide in a large or important town, or in a metropolitan or business district of a region

A

City guide

58
Q

A guide who is fully concentrated on, and has complete or extensive knowledge of a specific place

A

Specialized guide

59
Q

An indoor guide who assists tourists within a museum, gallery or academy

A

Museum guide

60
Q

A guide who also drives the vehicle on a moving tour

A

Driver guide

61
Q

It is the process of leading, accompanying, and directing a tour.

A

Tour conducting

62
Q

It involves the effective integration of all tour details or components to satisfy the guests

A

Tour conducting

63
Q

It ensures that the one class conducting the tour:

A

Can provide the information, data, and necessary tour requirements
Can provide comfort to the tourists
Able to promote the culture and history of the Philippines
Caring and offers friendly services to all

64
Q

Characteristics of a tour guide:

A
Accepting of authority
Attentive and focused
Candid
Caring
Cheerful
Conclusive
Confident
Considerate
Dedicated
Dependable
Dynamic
Friendly 
Modest
Motivated
Polite
Prompt
65
Q

A tour guide should always be mindful of the terms stipulated in the contract between him/her and the travel agency or agent for whom he/she renders service

A

Accepting of authority

66
Q

A tour guide should be fully concentrated on and attentive to the conduct of the tour to ensure the safety and enjoyment of the tourists

A

Attentive and focused

67
Q

A tour guide is always honest in all his/her dealings and is mindful that all his/her acts reflect the company to which he/she is affiliated

A

Candid

68
Q

A tour guide should always be gentle, kind and thoughtful to his/her guests throughout the tour. These qualities will show that he/she is a work-oriented person

A

Caring

69
Q

A tour guide should always be cheerful and smiling while conducting the tour. He/she should give life to the trip and ensure a wonderful traveling experience for the guests

A

Cheerful

70
Q

A tour guide should always be decisive in all aspects of the tour taking into consideration the authority given to him/her. He/she should be firm in deciding matters that may affect the tour such as choosing which stopovers best fit the itinerary

A

Conclusive

71
Q

A tour guide should be self-assured and poised when giving information to the guests. His/her self-confidence assures the tourists of his/her reliability

A

Confident

72
Q

A tour guide should be aware of his/her client’s feelings or moods and consider them prudently. He/she should be aware of the physical and emotional states of the tourists to better adapt to the situation

A

Considerate

73
Q

A tour guide should be devoted to his/her profession. To become a successful tour guide, he/she should view tour guiding as a passion rather than a mere money-earning occupation

A

Dedicated

74
Q

A tour guide should always be professional so that he/she can be guaranteed of continuous employment or future guiding opportunities

A

Dependable

75
Q

A tour guide should always be open to and ready for sudden changes. He/she should be well-updated to give more accurate information to the guests

A

Dynamic

76
Q

Being sociable and comgenial reflects the total personality of a tour guide. He/she shoyld show his clients what the local culture is really about

A

Friendly

77
Q

One of the most important qualities of a tour guide is humility. Through this characteristic, he/she will win the admiration/approval of all his guests

A

Modest

78
Q

A tour guide always motivates his guests. If a negative issue arises, he/she should at least look into it with a positive perspective and try to explain it to the tourists

A

Motivated

79
Q

A tout guide should be courteous and respectful in every dealing, not only to his guests but also to the travel agency or organization to which he is affliated

A

Polite

80
Q

As a guide, he should be punctual during tours. This will enable him to foresee any possible problem that may occur while on tour, thus, he will have ample time to solve them

A

Prompt

81
Q

He can practice his communication skills whenever he is on a tour. He should be certain that his message is completely heard and understood. During the tour, he should be able to fluently and clearly explain facts and details

A

Tour guide

82
Q

Every guide is expected to speak according to the given situation.

A

Voice tone

83
Q

For instance, he should clearly naturally speak loudly so he can be clearly understood by the tourists. He should know how to modulate his voice (pitch and tone) and pronounce words correctly

A

Voice tone

84
Q

He should consider how fast he talks. There is no need to hurry; thus, words or statements should be enunciated clearly as to be comprehensible to the listeners

A

Voice tone

85
Q

Expressions like, “” and the like should be avoided since they may distract or irate the guests

A

You know

Voice tone

86
Q

In communicating the guests, it is easy to start the conversation by considering the client’s profiles. Think of things that may capture their interest

A

Getting tourist’s attraction

87
Q

Take it as a challenge if the tourists are aggressive, argumentative, or unfriendly. Be sensitive enough to listen to them in order to open the channels of communication

A

Getting the tourist’s attention

88
Q

It is a form of communication that used body language and gestures.

A

Non-verbal communication

89
Q

There are times when a guests or guests could be deaf or mute. Therefore, it is necessary to use sign language.

A

Non-verbal communication

90
Q

In this form of communication, non-verbal cues such as gestures,body language, facial expressions and eye contact should be appropriately used

A

Non-verbal communication

91
Q

There is truth to the saying that “the eyes are the window to the soul.”

A

Eye contact

92
Q

He can practice his communication skills whenever he is on a tour. He should be certain that his message is completely heard and understood. During the tour, he should be able to fluently and clearly explain facts and details

A

Tour guide

93
Q

Roles and duties of a tour guide

A

Functions more than a tour escort
Always safeguards his guests
Always safeguard the personal belongings
Should prevent the tour from becoming dull and boring
Should always do the headcount of the guests
Should keep in mind the comfort of the guests
Should always be alert in any given situation
Should be mindful of the actions and words

94
Q

Benefits of being atour guide

A

Travel opportunity
Knowledge
Experience
Wider network of friends

95
Q

Guiding enables a tour guide to travel for free. Each travel leads to the guide’s professional and personal growth

A

Travel opportunity

96
Q

When a person travels he/she learns and becomes more aware and appreciative of the culture, the people and the way of life in the locality. Because of this, he/she becomes more mature and well-rounded

A

Knowledge

97
Q

Since guiding involves visiting various places, the tour guide should lead in observing and preserving the local culture. He should explain to the guests to honor other people’s right to privacy and how to deal with the local residents. Them tour guide should likewise win the locals’ trust by interacting with them during visits

A

Knowledge

98
Q

The tour guide hones his/her skills through his professional experience. He should always aspire to do his best in his job to fully stsfy the clients’ needs

A

Experience

99
Q

In his nature of work, the tour guide starts to build a network of friends-his former clients. Owing to the quality of service that he has rendered. His former guests may contact him again for their next tour or recommend him to their relatives and friends

A

Wider network of friends

100
Q

Salary schemes/Monetary reward

A

Monthly salary
Per tour basis
Tip

101
Q

It is usually received by staff guides. The compensation depends on the minimum wage rate prescribed by law and on the employer’s capability or generosity to pay

A

Monthly salary

102
Q

In some campanies, guides are given certain allowances for them to use during the tour, and the excess amount may form part of their compensation

A

Monthly salary

103
Q

An independent or freelance tour guide is paid on a per tour basis. The rate is determined by the associations in which he/she belongs. The salary is ascertained according to the distance of travel, the number of days and nights he/she shall serve, and the number of guests that he/she will handle

A

Per tour basis

104
Q

It is an extra money given by satisfied clients. However, it is not customary in Filipino culture because it is simpl

A

Tips

105
Q

Steps to develop one’s listening skills:

A

Listen to the words emphasized by the guests
Have the guests write down their message or approach
Let the guests feel important by sincerely listening to their concerns
Be familiar with various accents
Widen your vocabulary through reading

105
Q

It is prevalent because most of the time, the tour guide is interacting face-to-face with the guests.

A

Verbal

Communication

105
Q

It should greatly affect his total
Image and personality. He should project a dignified image since he represents the employer and the country at the same time.

A

Posture and attitude

105
Q

It will definitely catch the attention of the guests and reflect the tour guide’s confidence and authority

A

Appropriate body movements

105
Q

They are indicative of a smart and bubbly persobality

A

Snappy and alert body movements

105
Q

It creates a positive impression on the guests. The guide should look decent and meat at all times and must observe proper good grooming.

A

Dress code

105
Q

For adventure tours, guides are expected to wear _ to allow them to move freely

A

comfortable cotton clother

105
Q

Like museums, guides are expected to wear _

A

Uniform or formal attite

105
Q

Since the Philippines is a tropical country, a tour guide usually wears _

A

Semi-formal to smart casual light clothes

105
Q

While guiding, the tour guide should always be aware of the tourist spots that the group will see along the way

A

Pointing out directions

105
Q

The phrases, show signs that the tour guide has mastered his job

A

We are now approaching
To your left
To your right

106
Q

It must be used to emphasize the places that are being described

A

Appropriate hand gestures

107
Q

Useful ride to improve public speaking skills

A
Use appropriate body language
Master the topic
Maintain eye contact
Take time to listen to the guests
Bring some visual aids or handout
Know when to stop talking
Be humorous
108
Q

Every tour guide should befriend them because they are the source of employment and job opportunities in the industry

A

Travel agency and tour operator

109
Q

They are not hard to please as long as guides follow their rules and requests in handling their account, they will always ask for the same guide’s services in their future tours

A

Travel agents

110
Q

There are times when a guide will pick up the guests directly from the airport. It is therefore, necessary to ask the assistant from them. Requests include picking up the guests from a designated point or location and special assistance to the young, the elderly or the incapacitated

A

Airport personnel

111
Q

A warm introduction to the tourists is greatly appreciated by them. Being in control of the trip, they should be treated well and with respect. The guide should politely tell them the best route to take every now and then

A

Coach captains (Drivers)

112
Q

In case of big group tours, the adage “no man is an island” is always observed. Cooperation is important in a situation like this to make the service of the entire team better

A

Colleagues

113
Q

Rapport

A
Tour operator/Travel agency
Airport personnel
Coach driver
Colleagues
Tourists
Employees of lodging businesses
Group leader
Vendor