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HTM101 - Risk Management > PRELIM - IDENTIFICATION > Flashcards

PRELIM - IDENTIFICATION Flashcards

1
Q

The hospitality industry is diverse and
encompasses a wide range of services, facilities, and operations

A

Diverse Range of Hazards

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1
Q

Ensuring the safety of both guests and
employees is a top priority in hospitality

A

Guest and Employee Safety

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2
Q

The hospitality industry is subject to various
safety and health regulations imposed by local, state, and federal authorities.

A

Compliance with Regulations

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3
Q

A single accident or
negative incident can quickly spread through online platforms,

A

Preventing Reputation Damage

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4
Q

Hazards such as fires, natural disasters, and
medical emergencies can occur unexpectedly in hospitality settings

A

Emergency Preparedness

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5
Q

Hazard identification is not only about recognizing
potential dangers but also about educating employees on how to mitigate and
respond to them.

A

Training and Education

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6
Q

Hazard identification should be an ongoing
process.

A

Continuous Improvement

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7
Q

Spills, rainwater, cleaning activities, or even
uneven flooring can create slippery surfaces that increase the likelihood of
accidents.

A

Wet or Uneven Surfaces

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8
Q

Poor lighting conditions, especially in areas such as
hallways, staircases, and outdoor pathways, can obscure potential hazards and make it difficult for guests and employees to see where they are going

A

Inadequate Lighting

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9
Q

can impede safe movement, increasing the risk of tripping or falling

A

Cluttered Walkways

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10
Q

Failing to provide proper signage for areas that might be temporarily hazardous, such as wet floors or construction zones, can lead to
accidents.

A

Lack of Signage

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11
Q

Both employees and guests may not wear appropriate footwear for the conditions, increasing the chances of slipping or tripping.

A

Improper Footwear

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12
Q

Employees who are not adequately trained in proper
cleaning procedures, spill management, or hazard awareness may in advertently contribute to hazardous conditions

A

Inadequate Training

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13
Q

Outdoor areas, such as parking lots and entrances,
can become slippery due to rain, snow, ice, or other adverse ______________

A

Weather Conditions

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14
Q

Inadequate maintenance of __________ can lead to accidents, especially in multi-story establishments

A

Stairs and Elevators

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15
Q

Loose or improperly secured _____________ can create tripping hazards.

A

Rugs and Mats

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16
Q

Spills, leaks, and mopping activities can leave floors wet and slippery

A

Wet Floors

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17
Q

often have greasy and oily surfaces.

A

Kitchen Areas

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18
Q

can become slippery due to water splashes
and spills. Adequate drainage, slip-resistant flooring, and routine cleaning are important

A

Bathroom Floors

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19
Q

Hotels with swimming pools must be cautious about wet pool decks.

A

Pool Areas

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20
Q

Rainwater can be tracked indoors, making entrance areas slippery.

A

Entrances

21
Q

Spilled drinks are a common occurrence in ____________

A

Bars and Lounges

22
Q

Gardens, patios, and outdoor seating areas can become
slippery due to rain, dew, or other weather conditions

A

Outdoor Areas

23
Q

_________ are high-risk areas for slips. Install slip resistant materials and ensure proper handrails and lighting.

A

Stairs and Ramps

24
Q

The wrong cleaning agents or excessive use of cleaning
products can leave a slippery residue on floors

A

Floor Cleaning

25
Q

Encourage both staff and guests to wear appropriate __________ that provides good traction.

A

Footwear

26
Q

Proper training for employees regarding spill cleanup, hazard
awareness, and safe walking practices is essential.

A

Training

27
Q

Regular inspections and surveillance can help identify
potential slip hazards and allow for timely corrective action

A

Surveillance

28
Q

Uneven surfaces such as thresholds, transition areas, and
raised floor edges can lead to trips

A

Uneven Flooring

29
Q

Objects left in walkways, such as cleaning
equipment, luggage, or furniture, can lead to trips.

A

Obstacles and Clutter

30
Q

Electrical cords and wires can become tripping hazards if
not properly managed.

A

Cords and Wiring

31
Q

Loose or improperly secured rugs and mats can easily
cause trips.

A

Rugs and Mats

32
Q

A type of Theft wherein the guests’ personal belongings, such as electronics, jewelry, cash, and documents, can be stolen from rooms or common areas

A

Guest Property Theft

33
Q

A type of Theft wherein employees may steal items from guest rooms, supplies, equipment, or even misappropriate funds.

A

Employee Theft

34
Q

A type of Theft wherein dishonest suppliers or vendors can overcharge for goods or
services or provide subpar products

A

Supplier/Vendor Fraud

35
Q

A type of Theft wherein unauthorized use of credit card information can lead to financial
losses for guests and the establishment

A

Credit Card Fraud

36
Q

A type of prevention strategies in violence wherein to train employees in conflict resolution, de-escalation techniques, and customer service skills to handle challenging situations

A

Comprehensive Training

37
Q

A type of prevention strategies in violence wherein to develop and communicate clear policies regarding acceptable behavior for both guests and employees

A

Clear Policies and Procedures

38
Q

A type of prevention strategies in violence wherein to encourage employees to be vigilant and report any unusual
behavior, verbal threats, or signs of potential violence

A

Employee Awareness

39
Q

A type of prevention strategies in violence wherein to have a well-defined emergency response plan that outlines procedures for dealing with violent incident

A

Emergency Response Plan

40
Q

A type of prevention strategies in violence wherein to Implement visible security measures, such as security personnel, cameras, and panic buttons, to deter violence

A

Visible Security Measures

41
Q

A type of prevention strategies in violence wherein to Design public areas with visibility in mind, minimizing blind spots where confrontations could occur

A

Safe Environment Design

42
Q

A type of prevention strategies in violence wherein to Control access to sensitive areas with access cards or keys to prevent unauthorized entry.

A

Restricted Access

43
Q

A type of prevention strategies in violence wherein to Screen guests during reservations and check-in to identify individuals with a history of violent behavior

A

Guest Screening

44
Q

A type of prevention strategies in violence wherein to Monitor alcohol consumption, especially in bars and restaurants, to prevent intoxication-related conflicts

A

Alcohol Management

45
Q

A type of prevention strategies in violence wherein to Establish a strong relationship with local law enforcement agencies for quick response and support during incidents

A

Collaboration with Law Enforcement

46
Q

A type of prevention strategies in violence wherein to Enforce a zero-tolerance policy for violent behavior, clearly communicating the consequences

A

Zero-Tolerance Policy

47
Q

A type of prevention strategies in violence wherein Provide employees with resources for reporting incidents, accessing counseling, and seeking assistance if needed

A

Employee Support

48
Q

A type of prevention strategies in violence wherein Educate guests about the establishment’s code of conduct and expectations for respectful behavior

A

Guest Education

49
Q

A type of prevention strategies in violence wherein to Regularly review and update security protocols, policies, and emergency plans to adapt to changing circumstances

A

Regular Reviews and Updates

50
Q

A type of prevention strategies in violence wherein to Offer specialized training in de-escalation techniques to staff, empowering them to defuse tense situations

A

De-escalation Training

51
Q

A type of prevention strategies in violence wherein to Have trained security personnel on-site to manage potential conflicts and ensure safety

A

Security Personnel

HTM101 - Risk Management (3 decks)

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