PRELIM - IDENTIFICATION Flashcards
The hospitality industry is diverse and
encompasses a wide range of services, facilities, and operations
Diverse Range of Hazards
Ensuring the safety of both guests and
employees is a top priority in hospitality
Guest and Employee Safety
The hospitality industry is subject to various
safety and health regulations imposed by local, state, and federal authorities.
Compliance with Regulations
A single accident or
negative incident can quickly spread through online platforms,
Preventing Reputation Damage
Hazards such as fires, natural disasters, and
medical emergencies can occur unexpectedly in hospitality settings
Emergency Preparedness
Hazard identification is not only about recognizing
potential dangers but also about educating employees on how to mitigate and
respond to them.
Training and Education
Hazard identification should be an ongoing
process.
Continuous Improvement
Spills, rainwater, cleaning activities, or even
uneven flooring can create slippery surfaces that increase the likelihood of
accidents.
Wet or Uneven Surfaces
Poor lighting conditions, especially in areas such as
hallways, staircases, and outdoor pathways, can obscure potential hazards and make it difficult for guests and employees to see where they are going
Inadequate Lighting
can impede safe movement, increasing the risk of tripping or falling
Cluttered Walkways
Failing to provide proper signage for areas that might be temporarily hazardous, such as wet floors or construction zones, can lead to
accidents.
Lack of Signage
Both employees and guests may not wear appropriate footwear for the conditions, increasing the chances of slipping or tripping.
Improper Footwear
Employees who are not adequately trained in proper
cleaning procedures, spill management, or hazard awareness may in advertently contribute to hazardous conditions
Inadequate Training
Outdoor areas, such as parking lots and entrances,
can become slippery due to rain, snow, ice, or other adverse ______________
Weather Conditions
Inadequate maintenance of __________ can lead to accidents, especially in multi-story establishments
Stairs and Elevators
Loose or improperly secured _____________ can create tripping hazards.
Rugs and Mats
Spills, leaks, and mopping activities can leave floors wet and slippery
Wet Floors
often have greasy and oily surfaces.
Kitchen Areas
can become slippery due to water splashes
and spills. Adequate drainage, slip-resistant flooring, and routine cleaning are important
Bathroom Floors
Hotels with swimming pools must be cautious about wet pool decks.
Pool Areas
Rainwater can be tracked indoors, making entrance areas slippery.
Entrances
Spilled drinks are a common occurrence in ____________
Bars and Lounges
Gardens, patios, and outdoor seating areas can become
slippery due to rain, dew, or other weather conditions
Outdoor Areas
_________ are high-risk areas for slips. Install slip resistant materials and ensure proper handrails and lighting.
Stairs and Ramps
The wrong cleaning agents or excessive use of cleaning
products can leave a slippery residue on floors
Floor Cleaning
Encourage both staff and guests to wear appropriate __________ that provides good traction.
Footwear
Proper training for employees regarding spill cleanup, hazard
awareness, and safe walking practices is essential.
Training
Regular inspections and surveillance can help identify
potential slip hazards and allow for timely corrective action
Surveillance
Uneven surfaces such as thresholds, transition areas, and
raised floor edges can lead to trips
Uneven Flooring
Objects left in walkways, such as cleaning
equipment, luggage, or furniture, can lead to trips.
Obstacles and Clutter
Electrical cords and wires can become tripping hazards if
not properly managed.
Cords and Wiring
Loose or improperly secured rugs and mats can easily
cause trips.
Rugs and Mats
A type of Theft wherein the guests’ personal belongings, such as electronics, jewelry, cash, and documents, can be stolen from rooms or common areas
Guest Property Theft
A type of Theft wherein employees may steal items from guest rooms, supplies, equipment, or even misappropriate funds.
Employee Theft
A type of Theft wherein dishonest suppliers or vendors can overcharge for goods or
services or provide subpar products
Supplier/Vendor Fraud
A type of Theft wherein unauthorized use of credit card information can lead to financial
losses for guests and the establishment
Credit Card Fraud
A type of prevention strategies in violence wherein to train employees in conflict resolution, de-escalation techniques, and customer service skills to handle challenging situations
Comprehensive Training
A type of prevention strategies in violence wherein to develop and communicate clear policies regarding acceptable behavior for both guests and employees
Clear Policies and Procedures
A type of prevention strategies in violence wherein to encourage employees to be vigilant and report any unusual
behavior, verbal threats, or signs of potential violence
Employee Awareness
A type of prevention strategies in violence wherein to have a well-defined emergency response plan that outlines procedures for dealing with violent incident
Emergency Response Plan
A type of prevention strategies in violence wherein to Implement visible security measures, such as security personnel, cameras, and panic buttons, to deter violence
Visible Security Measures
A type of prevention strategies in violence wherein to Design public areas with visibility in mind, minimizing blind spots where confrontations could occur
Safe Environment Design
A type of prevention strategies in violence wherein to Control access to sensitive areas with access cards or keys to prevent unauthorized entry.
Restricted Access
A type of prevention strategies in violence wherein to Screen guests during reservations and check-in to identify individuals with a history of violent behavior
Guest Screening
A type of prevention strategies in violence wherein to Monitor alcohol consumption, especially in bars and restaurants, to prevent intoxication-related conflicts
Alcohol Management
A type of prevention strategies in violence wherein to Establish a strong relationship with local law enforcement agencies for quick response and support during incidents
Collaboration with Law Enforcement
A type of prevention strategies in violence wherein to Enforce a zero-tolerance policy for violent behavior, clearly communicating the consequences
Zero-Tolerance Policy
A type of prevention strategies in violence wherein Provide employees with resources for reporting incidents, accessing counseling, and seeking assistance if needed
Employee Support
A type of prevention strategies in violence wherein Educate guests about the establishment’s code of conduct and expectations for respectful behavior
Guest Education
A type of prevention strategies in violence wherein to Regularly review and update security protocols, policies, and emergency plans to adapt to changing circumstances
Regular Reviews and Updates
A type of prevention strategies in violence wherein to Offer specialized training in de-escalation techniques to staff, empowering them to defuse tense situations
De-escalation Training
A type of prevention strategies in violence wherein to Have trained security personnel on-site to manage potential conflicts and ensure safety
Security Personnel
